Posting Note: Keywords: Director, Patient and Family Centered Care, Child Life, Family Services, Patient Family Experience, Director of Child Life
The Director, Patient and Family Centered Care is responsible for the strategic oversight of the division of Patient and Family Centered Care (PFCC) and acts as the enterprise champion dedicated to creating a world-class culture of excellence, supporting not only a superior experience for patients and families but also a satisfying and energizing working environment for staff and providers. The Director, Patient and Family Centered Care must be able to lead "Transformational Change" and establish and integrate structure(s) to assess customer experience. These enterprise-wide efforts include creating and developing programs that insure an improved patient experience throughout the organization. The Director of Patient and Family Centered Care provides strategic oversight and direction to several key departments and/or programs that are critical to executing on this vision, such as Child Life, The Zone, One Darn School, The Emily Center, Patient Education and Health Information, and Family Advisory Councils.