As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Positions at Phoenix Children's

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Work in an environment focused on passion, teamwork and continuous learning with a career at Phoenix Children's.

Annual Giving Program Manager

Posting Note: The Annual Giving Program Manager is responsible for the oversight, implementation, and solicitation of gifts for Phoenix Children’s annual and midlevel giving programs through direct mail, email, digital philanthropy and texting. In this role, the program manager will utilize data and analytics as the basis for audience segmentation, variable testing, message refinement and overall programmatic strategic development. Reporting to the Director, Integrated Fundraising and Annual Giving, the program manager’s core focus will be to drive multichannel strategies to increase the donor base through acquisition, upgrade annual and midlevel donors, and cultivate donor loyalty within the annual and midlevel giving programs.

The Manager, Foundation is responsible for managing the overall success of an assigned area within the foundation, including but not limited to, financials and budgeting, revenue targets, reporting and analytics, strategic planning and execution, recruitment and training, and key metrics. In addition, the Foundation Manager is responsible for people leadership and professional development of a team through various interactions that may include regular one on one meetings, staff meetings, monthly metrics reviews, annual performance evaluations, and other relevant performance reviews. Oversees tactical day-to-day deliverables as required and provide any necessary direction and resources to all internal/external resources and stakeholder partners. This position may also be responsible for an individual revenue goal as well as team fundraising goal.

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Cancer & Infusion Center Pharmacy Manager

Posting Note: Are you ready for the next step in your career? Then we have the position for you. Phoenix Children's Hospital is growing, and we are looking for an individual who are willing to lead and inspire in one of the largest children’s hospital in the country.

This position leads the clinical and operational pharmacy services throughout the Center for Cancer & Blood Disorders (CCBD) & PCH Infusion Centers. This role works collaboratively with CCBD, Infusion Center and other PCH Leaders to promote institutional strategy alignment and standardization throughout all sites of care. This individual supervises staff who work within the inpatient and outpatient environments of the CCBD & Infusion Centers. As a leader within the pharmacy, this role collaborates with other pharmacy leaders to ensure quality, safety and financial goals are consistently met within their respective areas of responsibility. The Manager, Center for Cancer & Blood Disorders & Infusion Center Pharmacy Services reports directly to the Vice President Chief Pharmacy Officer.

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Clinical Quality Improvement Manager- Barrow Neurological Institute

This position is responsible for coordinating quality management efforts including development, implementation, data collection, analysis and education relating to healthcare quality improvement. The manager collaborates with the Medical Director for Clinical Transformation to ensure Barrow Neurological Institute at Phoenix Children’s Hospital achieves its strategic agenda for quality, outcomes and innovations.

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Clinical RN Manager – NICU East Valley

Posting Note: *Day shift Exempt *This position will be located at our new Mercy Gilbert facility. *Operational leadership in a NICU and/or L&D setting preferred.

The Manager, Clinical Service promotes family-centered care by subscribing to and supporting Phoenix Children’s mission and values. This position manages, evaluates and supervises operational functions and activities of an assigned area by guiding and supporting staff. The Manager, Clinical Service also serves as a liaison with other departments to plan, implement, communicate, evaluate and coordinate patient care operations across the enterprise, while also facilitating quick resolution of issues to ensure excellence in a family centered care environment.

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Clinical RN Manager-Emergency Department East Valley

Posting Note: *Day Shift Exempt *This position will be located at our Mercy Gilbert Location *3 years ED Nurse Manager experience required *National Certifcation or must get within 1 year of eligibilty If you have experience in: *Building new Processes and relationships *Operational oversight *Education Oversight *HR management Apply now!

This position manages, evaluates and supervises operational functions and activities of assigned area by guiding and supporting staff and serving as liaison with other departments to facilitate quick resolution of issues to ensure excellence in a family centered care environment.

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Dir, Clin Pharm, Educ & Resrch

This position is responsible for leading the Pharmacy Services clinical, educational and research strategies for Phoenix Children`s. As a leader within the department, this individual will be responsible for ensuring the practice of clinical pharmacy remains innovative and effective while meeting the needs of both our patients and colleagues. This role will work collaboratively with other clinical, education and research leaders of the organization to accomplish shared goals while ensuring proper resource allocation. The Director of Clinical Pharmacy, Education and Research will report directly to the Vice President Chief Pharmacy Officer.

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Dir, Clinical Chemistry & POC

The Director of Core Chemistry and Point of Care is responsible for overall quality, regulatory compliance, and operations in these areas. The Director of Core Chemistry and Point of Care works collaboratively with the Chemistry section supervisor and Point of Care supervisor to hire and manage an experienced technical staff, and provides continuing education and policy revisions to maintain best practice. The Director is responsible for development of new methods and procedures, and ongoing performance of clinical tests in accordance with all CLIA and CAP regulations. The Director also provides clinical and technical consultation to the laboratory staff and medical staff pertaining to interpretation of chemistry tests within the seciton. This individual will also perform CLIA Laboratory Director responsibilities for one or more clinical laboratories at Main Campus and/or Network of Care, as assigned by Division Chief and hospital executive leadership, and in accordance with CMS guidelines and federal law. The Laboratory Director is accountable for overall operation and administration of the laboratory, with focus on quality, regulatory compliance, and technical operations.

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Dir, Sports Physical Therapy Svcs

The Director, Sports Physical Therapy Services is responsible for leading the operational and strategic growth of the Phoenix Children’s Sports Therapy service line and provides high level decision making to ensure operational effectiveness of the service line. The Director of Sports Physical Therapy is accountable for continuous improvement of sports therapy to produce quality outcomes that meet/exceed the needs and expectations of those served by Phoenix Children's Hospital. Must collaborate effectively and build collegial relationships with internal and external stakeholders ensuring optimal coordination of care and strategic positioning. Responsible for the overall clinical quality, integrity, service excellence and financial viability of Sports Therapy programs at all sites of service to ensure the customer’s and enterprise’s expectations are met. Plans, develops, implements and monitors appropriate provision, documentation, billing of clinical services and customer relations. Identifies new opportunities and implements growth strategies, as well as evaluates effectiveness of employees and ongoing programs.

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Dir, Sports Physical Therapy Svcs

The Director, Sports Physical Therapy Services is responsible for leading the operational and strategic growth of the Phoenix Children’s Sports Therapy service line and provides high level decision making to ensure operational effectiveness of the service line. The Director of Sports Physical Therapy is accountable for continuous improvement of sports therapy to produce quality outcomes that meet/exceed the needs and expectations of those served by Phoenix Children's Hospital. Must collaborate effectively and build collegial relationships with internal and external stakeholders ensuring optimal coordination of care and strategic positioning. Responsible for the overall clinical quality, integrity, service excellence and financial viability of Sports Therapy programs at all sites of service to ensure the customer’s and enterprise’s expectations are met. Plans, develops, implements and monitors appropriate provision, documentation, billing of clinical services and customer relations. Identifies new opportunities and implements growth strategies, as well as evaluates effectiveness of employees and ongoing programs.

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Dir. of Nursing Services-NICU

Posting Note: This Director will over the see NICU for our Thomas Campus.

The Director of Nursing Services is responsible for providing strategic leadership and operational management of multiple departments and/or locations. This position is also focused on service line strategies and programs. The position assumes responsibility for financial oversight, positive customer experience, performance management, process improvement, planning and directing departmental/unit leaders and staff. The director designs and evaluates standards of practice, regulatory compliance, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision, values and strategic objectives.

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Director of Donor Relations

Posting Note: Join a world-class organization that’s passionate about serving the needs of children. You have the opportunity to excel in a dynamic, fast-paced, results-driven culture that inspires meaningful relationships eager to make a difference. Lead a high performing team dedicated to delivering exceptional customer service and a memorable donor experience that propels support and loyalty. Reporting to the Vice President of Operations, the Director of Donor Relations manages a highly effective Donor Relations team and serves as a key leadership team member and an active participant in making strategic decisions affecting Phoenix Children’s Hospital. The Director of Donor Relations develops, implements, manages and assesses a comprehensive donor relations plan to support the strategic growth of Phoenix Children’s Hospital. The scope of work includes donor relations, stewardship, special events, recognition and related communications.

Reporting to the Vice President of Foundation Operations, the Director of Donor Relations manages a highly effective Donor Relations team and serves as a key leadership team member and an active participant in making strategic decisions affecting Phoenix Children’s Hospital. The Director of Donor Relations develops, implements, manages and assesses a comprehensive donor relations plan to support the strategic growth of Phoenix Children’s Hospital. The scope of work includes donor relations, stewardship, special events, recognition and related communications.

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Director of Hospital Business Office

The Director, Hospital Business Office directs the management of the hospital back-end revenue cycle functions including billing and insurance follow up with centralized cash posting and correspondence for hospital and physician practices. This position establishes and maintains standards, systems and processes that are effective, while addressing identified needs and ensuring the achievement of established financial and non-financial goals in support of the mission, goals and objectives of the Phoenix Children`s Hospital Enterprise.

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Director, Nursing Services-Periop Aerodigestive & Rosenberg Surgery Centers

Posting Note: Career Advancement Opporutnity! Phoenix Children's is adding Director of Nursing Services positions as we grow! Come join our dyanmic team and make an impact on the community. We are continuously expanding and looking to add to our amazing Leadership team. This position oversees our Aerodigestive and Rosenberg Surgery Centers.

The Director of Nursing Services is responsible for providing strategic leadership and operational management of multiple departments and/or locations. This position is also focused on service line strategies and programs. The position assumes responsibility for financial oversight, positive customer experience, performance management, process improvement, planning and directing departmental/unit leaders and staff. The director designs and evaluates standards of practice, regulatory compliance, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision, values and strategic objectives.

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Manager of Patient Access Registration and Admitting

This position oversees the management and daily operations of Patient Registration and Admitting services including Inpatient, Radiology and Main Tower Surgery registration, Emergency Department Registration, and Financial Counseling. Provides service excellence at each stage of the registration process to all customers. Ensures achievement of financial and non-financial goals in support of the mission, goals, and objectives of Phoenix Children's Hospital.

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Manager of Perioperative Services

This position manages and facilitates operations within the pre-procedural, post anesthesia, surgery main and anesthesia departments.

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Manager of Social Services

The Manager Social Services provides operational leadership of assigned social work practices across PCH sites. This position has responsibility for promoting and improving quality of care; maintaining regulatory compliance; ensuring that the social work practice proactively engages families and patients in care planning and ensuring effective financial stewardship and management, Through coaching, mentoring, educating, evaluating productivity and managing adherence to PCH policies and practices, this position enables growth, development and retention of the social work team. This position also takes a leadership role in developing and improving community partnerships that assist families in successful discharges, especially from a psychosocial perspective. This position reports to Director of Family Finance & Care Management and leads and supervises the Social Workers, Social Work Supervisor (s), Lead Social Workers, and related support staff.

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Marketing Manager

Posting Note: Are you a marketing leader who excels in a fast-paced environment? Looking to join an amazing team in a nonprofit environment, supporting a best of children’s hospital? We are seeking an experienced and highly effective marketing expert and leader to join the growing Marketing and Communications Team within the Phoenix Children’s Foundation. The manager’s main goals are to lead the development to execution of strategic marketing plans on behalf of the organization, with an emphasis on branding and complex initiatives, media buying, and public relations, as well as oversee the account services team. The person in this role will have a variety of marketing skillsets and knowledge of best practices on what permeates for greatest results, affinity and activation of donors, and can work collaboratively with creative, digital, direct response team members and functions. The manager will work in partnership with MarCom leaders and cross-functional teams to ensure highest degrees of success in delivering effective outcomes, and oversee the project management side of the department for efficiency and continuous process improvement. Being able to successfully manage external vendors and service providers, including but not limited to public relations, consulting firms, media buyers, and others, to fully leverage those services in alignment with internal strategic plans and goals, is essential. Seeking a solutions-oriented problem-solver and marketing leader, who enjoys managing complex projects and fostering win-win partnerships.

The Manager, Foundation is responsible for managing the overall success of an assigned area within the foundation, including but not limited to, financials and budgeting, revenue targets, reporting and analytics, strategic planning and execution, recruitment and training, and key metrics. In addition, the Foundation Manager is responsible for people leadership and professional development of a team through various interactions that may include regular one on one meetings, staff meetings, monthly metrics reviews, annual performance evaluations, and other relevant performance reviews. Oversees tactical day-to-day deliverables as required and provide any necessary direction and resources to all internal/external resources and stakeholder partners. This position may also be responsible for an individual revenue goal as well as team fundraising goal.

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Mgr, Family Finance

This position is responsible for managing the Family Finance Business Office operations including Customer Service and aligning/coordinating functions related to Family Finance across the PCH enterprise. This position is a primary contributor to the development and implementation of a comprehensive program designed to ensure the patient/family financial experience from end-to-end is positive, family-centered, accessible and accurate. This position also oversees all processes/functions, including those performed by vendor partner(s), related to family billing, statements and collection of guarantor liability. Serves as a subject matter expert in Family Finance and serves as a resource to ensure consistency in philosophy and approach throughout the organization.

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Mgr, Integration & Data

Provides oversight, feedback, and direction to staff on the Integration and Data team. Manages low complexity projects as needed. This position plans, coordinates, and manages daily operational functions of the IT Integration and Data team, including assessment of new requests, coordination with stakeholders, communication with staff, and planning for future initiatives. This position oversees and directs IT Integration and Data staff to assist in the design, development, maintenance, and training for reports, dashboards, interfaces, and clinical alarms. Frequently collaborates with other IT teams, vendors, and other departments to achieve optimum outcomes.

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Mgr, Internal Communications Ops

Posting Note: This is an on-site position located in Phoenix, AZ. We will assist in relocation.

The Operational Communications Manager is responsible for communications with internal stakeholders (employees, providers, contractors) to keep them informed of Phoenix Children’s initiatives as a health system, this includes developing and executing on the strategic corporate/internal communications plans for the system in total, and each of the business units. This role is also responsible for managing the organic/owned content internal-facing channels (intranet, content, clinical social media platforms, video content) and how these channels are utilized for internal audiences and key stakeholders. Execution on the operational communications plan involves designing messages that are resonant, delivering them to the intended audiences through the right channels, and receiving feedback all while keeping the specific communications purpose in mind. This role must be willing to define communications processes within and between various business units, experiment with new mediums and ideas and bring the Phoenix Children’s mission and brand story to life for employees. This role also coordinates with the HR function to support employee relations efforts through internal communications campaigns and employee engagement. The Manager of Operational Communications is also responsible for developing reporting mechanisms to show progress against stated business and communications objectives. The keys to effective communications at Phoenix Children’s are consistency and constancy. Excellent writing and interpersonal relationship skills are needed to be successful in this role.

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Mgr, IT Customer Service

The IT Customer Service manager provides oversight and leadership for the IT Help Desk, Identity and Access Management (IAM) and the Audio-Visual teams (A/V). The IT Customer Service manager position is responsible for ensuring the delivery of outstanding customer service though the customer facing groups that they manage. These responsibilities include the oversight of all incoming IT Helpdesk support requests (Phone, Chat, Ticket, in Person), the documentation of all support processes and procedures, planning and coordination for events requiring A/V support, and the coordinated distribution of all work throughout the teams. This position directly supervises all Help Desk Analysts, IAM Analysts and A/V Technicians.

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Mgr, Patient Logistics

The Manager, Patient Logistics oversees the Connected Care Center and the Call Center, promoting safe transfers and direct admissions from outside healthcare facilities, community physician offices, and across the Phoenix Children’s system. This position provides leadership and operational direction of capacity management, patient logistics, operator services, physician answering services and patient flow operations. This position develops answering service solutions for PCMG physician group and other physician and professional groups that support PCH, monitors volumes and trends through various statistical and reporting methodologies. Helps to develop, implement, and operate a Phoenix Children’s Hospital Command Center to coordinate all admissions, internal transfers, and discharges to ensure smooth patient access and patient flow operations, along with serving as the resource for emergency telecommunication solutions. Coordinates the usage and functionality of the Patient Logistics applications with PCH Executive Team, facility executives, staff, information technology teams, and vendors; relevant applications may include but are not limited to TeleTracking, and clinical applications such as Microsoft Teams, SCM, Cisco, Finesse, and Amtelco.

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Mgr, Patient Transport Services

This position leads complex technical activities associated with the operation of the organization’s Patient Transport Services. In collaboration with the director, the manager determines long-range departmental needs and develops strategies and programs to meet organizational objectives. This position also assists in the development of budgets, monitors financial reports, and determines best approach to introduce cost efficiencies and productivity.

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Mgr, PCP Revenue Cycle

This position plans, directs, coordinates, and manages the activities of Phoenix Children’s Primary Care (PCP) Revenue Cycle Operations, managing charge capture, billing and collections. This position leads the department, creating effective processes, monitoring results, overseeing staff training and related information systems set up and performance. This position also serves as the liaison from Revenue Cycle to PCP leadership and participates as a member of the PCP leadership team. A key focus for this position will be integrating new physicians and acquired physician practices into revenue cycle operations.

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Mgr, Revenue Integrity

The Manager of Revenue Integrity is responsible for overseeing the daily operations of the Revenue Integrity department. The Manager collaborates with the Revenue Integrity Director to operationalize Phoenix Children’s Revenue Integrity strategy and plan for improving revenue results across all revenue operations in all departments, financial processes, functions and interdependencies from the provision of patient care to final payments. It is the responsibility of the Revenue Integrity Manager to lead, coordinate, monitor, maintain, update, and analyze compliance of all Phoenix Children’s charge description master (CDM) files and charge capture practices, to optimize revenue generation and ensure compliance with all Federal, State, and third party payor applicable laws, regulations, requirements.

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Mgr, SPD & Periop Facilities

Responsible for the overall operations in the sterile processing department ensuring the budget, staffing, resources, regulatory and patient quality standards are met. Serve as a liaison for all PCH outside facilities that send instruments for reprocessing or have an on-site SPD function. Serves as the liaison for Perioperative Services to the Facilities and Biomedical Engineering departments, with accountability for maintenance and construction within the Sterile Processing and Perioperative physical department.

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Practice Manager

The Practice Manager is responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Division Chief and Administrative Director, PCMG Operations including participation in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations. Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to surgical, procedural, and clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices. This position seeks guidance from the Administrative Director, PCMG Operations and/or Vice President, PCMG Operations for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice.

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Practice Manager - ENT and Dermatology

The Practice Manager is responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Division Chief and Administrative Director, PCMG Operations including participation in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations. Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to surgical, procedural, and clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices. This position seeks guidance from the Administrative Director, PCMG Operations and/or Vice President, PCMG Operations for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice.

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Quality & Data Manager

This position manages all aspects of quality for PCH Transplant, Dialysis & Apheresis. The position ensures the ongoing compliance with all relevant regulatory agencies (CMS, OPTN, FACT, and DMV) through the establishment of a department-wide quality management program. Ensures that quality reports are developed to establish/maintain focus on delivering a mature quality culture. Administrative duties include the selection and supervision of personnel, budget management direct supervision of quality and research/data staff. This position receives supervision of completed work activities from the VP Transplant & Dialysis.

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RN Clinical Manager-Neuro Renal Transplant

The Manager, Clinical Service promotes family-centered care by subscribing to and supporting Phoenix Children’s mission and values. This position manages, evaluates and supervises operational functions and activities of an assigned area by guiding and supporting staff. The Manager, Clinical Service also serves as a liaison with other departments to plan, implement, communicate, evaluate and coordinate patient care operations across the enterprise, while also facilitating quick resolution of issues to ensure excellence in a family centered care environment.

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