The Director, PCMG Practice Based Operations is responsible for the overall operation and direction to one or more departments. This position develops processes to promote quality of service, budgetary compliance and identification of departmental directions and expectations. A high level of independence in performance of the role and/or solution of problems is expected, however, demonstrated cooperation and collaboration is equally essential for successful functioning. The Director reports to the Chief Operating Officer – Phoenix Children’s Medical Group.
This position assumes administrative responsibility for Respiratory Care Services programs and staff. Assumes responsibility for financial oversight, positive customer relations, performance management, process improvement, planning and directing staff members. Designs and evaluates performance standards, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision and values of Phoenix Childrens Hospital.
Posting Note: Keywords: Director, Patient and Family Centered Care, Child Life, Family Services, Patient Family Experience, Director of Child Life
The Director, Patient and Family Centered Care is responsible for the strategic oversight of the division of Patient and Family Centered Care (PFCC) and acts as the enterprise champion dedicated to creating a world-class culture of excellence, supporting not only a superior experience for patients and families but also a satisfying and energizing working environment for staff and providers. The Director, Patient and Family Centered Care must be able to lead "Transformational Change" and establish and integrate structure(s) to assess customer experience. These enterprise-wide efforts include creating and developing programs that insure an improved patient experience throughout the organization. The Director of Patient and Family Centered Care provides strategic oversight and direction to several key departments and/or programs that are critical to executing on this vision, such as Child Life, The Zone, One Darn School, The Emily Center, Patient Education and Health Information, and Family Advisory Councils.
This position oversees and ensures the efficient daily operation of the clinical laboratory and transfusion services for all PCH facilities, including the Outpatient Specialty/Urgent Care Center Laboratories and Satellite Offices (excluding anatomic pathology services and molecular genomics laboratory). Administrative duties include the selection and supervision of personnel, implementation of acceptable lab procedure and cost-effective operation. This position receives supervision of completed work activities from the Laboratory Administrative Director.
Manages, plans and executes various aspects of Pharmacy Business Services to include; pharmaceutical supply chain operations, contracting and vendor management, budgeting and financial analytics, and oversight, planning and compliance for the 340b Drug Discount Program. This role as Manager, will be involved in both hiring and terminating personnel and directly leading the pharmacy busines services staff. This position will report directly to the Chief of Pharmacy Services.
The Neurodiagnostic Manager is accountable for daily clinic operations, project management, program development and implementation, labor management, and overall operational administration for areas of assigned responsibility (EEG Lab, EEG in PEMU and Sleep Lab); This position creates and maintains a leadership infrastructure to support program operations; utilizes financial and clinical data to set strategic direction and initiatives; monitors and enhances the neurodiagnostic program effectiveness, efficiency, staff productivity, and customer satisfaction; reviews and analyzes neurodiagnostic program statistics; uses results to improve and expand services; This position is responsible for identifying and capturing as well as enhancing existing new opportunities for revenue and business development; facilitates physicians in organizing and strategic planning, and business development for new practices to commence.