Dir, Digital Initiatives & Strategy

The Director of Digital Initiatives & Strategy is responsible for oversight of all interactive digital initiatives for Phoenix Children’s, including strategic development, efficient implementation, and critical evaluation of the corporate digital strategy in support of the organization’s mission and goals for Phoenix Children’s Hospital, and Phoenix Children’s Physician Practices. These responsibilities also include identifying and developing online marketing strategy to support marketing programs objectives, and growth and volume targets for specified clinical programs and service lines. This position works strategically & cooperatively with various areas of the organization to develop, write, edit, update and maintain content, communicate/design templates and standards, exercise proficiency in content management system, and manage customer satisfaction, needs, and expectations.

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Dir, Patient & Family Ctrd Care

The Director, Patient and Family Centered Care is responsible for the strategic oversight of the division of Patient and Family Centered Care (PFCC) and acts as the enterprise champion dedicated to creating a world-class culture of excellence, supporting not only a superior experience for patients and families but also a satisfying and energizing working environment for staff and providers. The Director, Patient and Family Centered Care must be able to lead "Transformational Change" and establish and integrate structure(s) to assess customer experience. These enterprise-wide efforts include creating and developing programs that insure an improved patient experience throughout the organization. The Director of Patient and Family Centered Care provides strategic oversight and direction to several key departments and/or programs that are critical to executing on this vision, such as Child Life, The Zone, One Darn School, The Emily Center, Patient Education and Health Information, and Family Advisory Councils.

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Director of Respiratory Services

This position assumes administrative responsibility for Respiratory Care Services programs and staff. Assumes responsibility for financial oversight, positive customer relations, performance management, process improvement, planning and directing staff members. Designs and evaluates performance standards, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision and values of Phoenix Childrens Hospital.

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Manager of Laboratory Medicine

This position oversees and ensures the efficient daily operation of the clinical laboratory and transfusion services for all PCH facilities, including the Outpatient Specialty/Urgent Care Center Laboratories and Satellite Offices (excluding anatomic pathology services and molecular genomics laboratory). Administrative duties include the selection and supervision of personnel, implementation of acceptable lab procedure and cost-effective operation. This position receives supervision of completed work activities from the Laboratory Administrative Director.

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Mgr, Patient Access Reg & Admt

This position oversees the management and daily operations of Patient Registration and Admitting services including Inpatient, Radiology and Main Tower Surgery registration, Emergency Department Registration, and Financial Counseling. Provides service excellence at each stage of the registration process to all customers. Ensures achievement of financial and non-financial goals in support of the mission, goals, and objectives of Phoenix Children`s Hospital.

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Mgr, Quality Assurance - Lab

This position manages all aspects of the clinical laboratory quality assurance (QA) program. The position ensures the ongoing compliance with lab regulatory agencies (FDA, AABB, CAP/CLIA, and JCAHO) through the establishment of a system-wide lab quality management program. Ensures that monthly lab-wide quality reports are developed to establish/maintain focus on delivering a mature quality culture. The position oversees quality coordinators to ensure the following tasks are completed. Initiates, monitors and analyzes trends in Laboratory performance to test performance, turnaround time, customer service and other established lab KPI system and process audits. Position serves as lab liaison to PCH’s internal quality and patient safety committees.

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Practice Manager

Posting Note: Practice Manager for the Heart Center (with Cardiology/CV Surgery ambulatory oversight). The position will report directly to the Executive Director of the Heart Center.

The Practice Manager is responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Division Chief and Director, PCMG Practice Based Operations including participation in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations. Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to surgical, procedural, and clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices. This position seeks guidance from the Director, PCMG Practice Based Operations and/or COO – PCMG for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice.

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