Dir, Digital Initiatives & Strategy

The Director of Digital Initiatives & Strategy is responsible for oversight of all interactive digital initiatives for Phoenix Children’s, including strategic development, efficient implementation, and critical evaluation of the corporate digital strategy in support of the organization’s mission and goals for Phoenix Children’s Hospital, and Phoenix Children’s Physician Practices. These responsibilities also include identifying and developing online marketing strategy to support marketing programs objectives, and growth and volume targets for specified clinical programs and service lines. This position works strategically & cooperatively with various areas of the organization to develop, write, edit, update and maintain content, communicate/design templates and standards, exercise proficiency in content management system, and manage customer satisfaction, needs, and expectations.

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Dir, Foundation Development

Posting Note: Dynamic, strategic and innovative leader to join the Foundation team. Is this you? This position reports to the SVP, Chief Development Officer and is an integral part of the leadership team. The ideal candidate has more than 7 years of strategic marketing/communications leadership experience. The individual will manage a team of 7 and will provide overall vision, strategy and direction for all creative, digital and marketing functions. Experience and knowledge of philanthropy is preferred.

Working in close collaboration with the Vice President (VP), the Director of Foundation Development designs and executes on a comprehensive development strategy for the Phoenix Children’s Hospital Foundation. The Director oversees and executes on both capital campaigns and ongoing fundraising efforts. This position also forms and manages the Phoenix Children’s Foundation development team, and reports directly to the Vice President.

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Dir, Foundation Development

Posting Note: Reporting to the Vice President of Operations, the Director of Donor Relations manages a highly effective Donor Relations team and serves as a key leadership team member and an active participant in making strategic decisions affecting Phoenix Children’s Hospital. The successful candidate will be a part of a dynamic, fast paced, results-driven culture passionate about serving the needs of children. The Director of Donor Relations develops, implements, manages and assesses a comprehensive donor relations plan to assist the Development unit reach its strategic fundraising goals for Phoenix Children’s Hospital. The scope of work includes donor relations, stewardship and related communications. Key functions: Develops, implements, and leads a successful and integrated donor relations program that strategically targets all levels of giving as defined by the Development team. Ensures donors are acknowledged and recognized to strengthen their financial support for the Hospital. Manages the donor relationship strategy to thoughtfully and proactively cultivate relationships with new donors and stewarding current donors in order to maximize donor retention, engagement and investment. Requires clear segmentation and prioritization of donor data that leads to the formulation of clear goals and action plans for how Phoenix Children’s interacts with a given donor segment to achieve desired results. Uses key metrics to achieve higher retention rates and donor satisfaction. Tracking metrics to assess the current engagement and activity of donors to determine which efforts have the greatest business impact. Acts as a liaison and specialist to the development team in order to provide cultivation and stewardship direction to individual donors and prospects. Oversees and directs the development and implementation of strategic communications in multiple mediums in a timely fashion. This will include, but not be limited to, social media sites, annual reporting, e-blasts, endowment reports, gift acknowledgements, web pages, fundraising campaign materials, and press releases. With oversight of the Guest Relations program, collaborates with Foundation and Hospital colleagues to present an integrated approach to cultivation and stewardship strategies relevant to patient families to advance the mission of PCH. Assists with educational efforts involving medical staff regarding philanthropy and community engagement. Manages any campaign-related kick-offs and celebration events. Ensures special events are communicated and on the calendar of key stakeholders, officials and targeted guests. Creates innovative programs and projects to thank and steward donors; identifying creative and effective mediums to recognize the impact of corporate and individual support. Tracks donor relations and stewardship activities in the established databases to enhance relationships and increase the likelihood of continued contributions. Responsible for the review and control of all gift acknowledgments, including receipts, thank you letters, pledge statements and donor reports. Works closely with Development staff to demonstrate the impact of philanthropy to donors by arranging meaningful and memorable experiences with funding recipients as appropriate.

Working in close collaboration with the Vice President (VP), the Director of Foundation Development designs and executes on a comprehensive development strategy for the Phoenix Children’s Hospital Foundation. The Director oversees and executes on both capital campaigns and ongoing fundraising efforts. This position also forms and manages the Phoenix Children’s Foundation development team, and reports directly to the Vice President.

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Dir, Transplant Revenue Cycle

The Director of Transplant Revenue Cycle is responsible for the financial operations and business services for all transplant related programs and services, including oversight responsibilities for compliance with regulatory, accrediting, and third party payer regulations and standards. Oversees the timely, seamless, and accurate financial clearance for all inpatient and outpatient transplant related services and directly manages challenging cases. Partners with the Vice President, Transplant Services and others relevant parties across the system to provide oversight for the transplant patient revenue cycle including management of patient accounts to align with payor requirements. Collaborates with the Managed Care department to ensure the sharing of insurance plan updates, coordination of coverage, and negotiation of single case agreements. Assists with the Medicare Cost reporting process and time studies. Oversees accounts payable for donor acquisitions and searches, NMDP, DNAZ and other outside providers. Directly supervises the Transplant Financial Coordinators, Patient Account Representatives, Transplant Reimbursement Specialists, and fosters a team dynamic of excellence and service. Maintains knowledge of all relevant systems including OTTR, SCM, UNOS and ensures the competency of the Transplant Financial Coordinators and Patient Account Representatives.

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Manager, Care Management

Care coordination is the deliberate organization of patient care activities to facilitate the appropriate delivery of health care services. This position manages the activities of PCCNs care coordination team who work at a centralized location and interact with families primarily telephonically. The Care Management Team include RN Care Managers, Social Workers, and Care Navigators in coordination with department Leads. The Manager of Care Management oversees daily operations for the team, providing guidance, mentoring, and education to support and develop staff. The Manager of Care Management collaborates with the clinical leadership to develop programs to meet emerging needs of children, families, and staff and to support contractual obligations with payer partners. This position works independently and reports to the Director, Clinical Integration.

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Manager of Laboratory Medicine

Posting Note: #PCHCB

This position oversees and ensures the efficient daily operation of the clinical laboratory and transfusion services for all PCH facilities, including the Outpatient Specialty/Urgent Care Center Laboratories and Satellite Offices (excluding anatomic pathology services and molecular genomics laboratory). Administrative duties include the selection and supervision of personnel, implementation of acceptable lab procedure and cost-effective operation. This position receives supervision of completed work activities from the Laboratory Administrative Director.

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Mgr, Clinical Service

This position manages, evaluates and supervises operational functions and activities of assigned area by guiding and supporting staff and serving as liaison with other departments to facilitate quick resolution of issues to ensure excellence in a family centered care environment.

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Mgr, Pharmacy Business

Manages, plans and executes various aspects of Pharmacy Business Services to include; pharmaceutical supply chain operations, contracting and vendor management, budgeting and financial analytics, and oversight, planning and compliance for the 340b Drug Discount Program. This role as Manager, will be involved in both hiring and terminating personnel and directly leading the pharmacy busines services staff. This position will report directly to the Chief of Pharmacy Services.

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Mgr, Project Management Office

The Manager, PMO provides leadership, organization and coordination to support the PMO's key activities, encompassing project planning, governance and project management. Ensures all projects administered by the PMO adhere to the best practices and standard approach for project management. Manages change and promotes the continuous improvement of project management related processes.

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