The IT Clinical Optimization Analyst II facilitates, communicates, and coordinates the implementation, enhancement, and maintenance of various clinical systems in a healthcare environment. Serving as an experienced resource, this role establishes and fosters connections with end users to ensure effective utilization of the clinical systems. This position assesses and refines workflow processes, supports proactive rounding within departments, shadows end users, provides elbow support, and attends orientations to assist with new hire setup.

• Supports the optimization of various clinical systems.
  
  a. Designs, tests, and implements clinical applications.
  b. Develops/documents current and future state workflows when applicable.
  c. Participates in after-hour call rotations.
  d. Troubleshoots, solves, and documents incidents using the hospital ticketing system.
  e. Consistently produces quality work that is accurate, complete, and detailed.
  f. Prepares support documentation, test plans, specification documents, and basic to moderate workflow diagrams.
  g. Independently manages low to moderate complexity projects from beginning to end.
  h. Provides support for low to moderate complexity incidents, requests, and projects.
  i. Creates and/or helps provide training content for users.
• Customer Service
  
  a. Builds rapport quickly, cultivates relationships, and relates to a diverse group of individuals.
  b. Communicates cross-functionally with other departments and documents findings.
  c. Develops and maintains an understanding of support and IT processes.
  d. Actively seeks new improvement opportunities.
  e. Guides clients through process, analyzes needs, and presents solutions.
  f. Understands assigned applications.
  g. Troubleshoots reported hardware and software issues.
  h. Escalates issues to other teams as needed.
• Consistently Self-Directed
  
  a. Confirms understanding of project needs and personal responsibilities.
  b. Communicates progress of assigned tasks in in an effective and timely manner.
  c. Accurately evaluates the need for escalation and responds appropriately.
  d. Identifies needs and participates in process improvement initiatives, tickets, and projects (e.g., rounding, elbow support, shadowing, new features and systems, etc.).
  e. Works well under pressure, takes direction, and works well individually and within a team.
  f. Identifies needs, constraints, priorities of assigned work, and organizes time efficiently to deliver on commitments.
  g. Begins demonstrating effective emotional intelligence to effectively handle pressure.
  h. Works effectively on individual and team projects to meet or exceed goals.
• Consistently demonstrates a collaborative communication style.
  
  a. Oral and written communication is clear and concise.
  b. Interacts with customers in a courteous and professional manner.
  c. Maintains a pleasant and caring attitude.
  d. Represents IT positively to other parts of the organization.
  e. Is open to new ideas.
  f. Is self-aware and uses active listening skills.
  g. Works well in a team environment and is able to collaborate not only within one’s own team, but also with other teams in IT.
• Consistently Accountable
  
  a. Keeps commitments.
  b. Participates in implementation projects by completing all assigned project tasks.
  c. Participates in department meetings and takes an active role in broader departmental and/or hospital initiatives.
  d. Assists other team members.
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable