Ld Referral Coordinator

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Position Details

Department: PCMG-MAIN | PCMG Access Schedulers
Location: Telecommuting
Shift: Mon-Fri, Days, 8am-5pm
Category: Patient Access
Posting #: 1067924
Employee Type: Full-Time

Position Summary

This position`s primary purpose is to oversee ambulatory referral coordinator staff. This position reports to the Central Scheduling Supervisor. Position will also process incoming referrals and orders for various divisions/departments, utilizing appropriate scheduling systems and software.

Position Duties

  • Oversees Staff
    This position oversees assigned outpatient referral coordinators working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with referring providers, divisions, patients and families utilizing Phoenix Children's services.
  • Processes Incoming Referrals and Orders
    Processes incoming referrals and orders utilizing appropriate systems and software. Reviews referrals for accuracy. Attaches medical records to referrals and/or electronic medical record. Answers incoming phone calls regarding questions about referrals. Calls referring provider offices to clarify referral data as needed. Redirects non-referral faxes to divisions as appropriate.
  • Oversees Processes
    Works directly and collaboratively with manager, supervisors and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
  • Provides Training
    Proactively researches and creates training materials related to referrals to include changes to hospital system, best practice for accuracy, efficiency and overall patient, provider and staff satisfaction.
  • Maintains Proficiencies/Seeks Education
    Participates in a variety of unit, hospital and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. High school diploma or equivalent
Required

Experience

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Two years hospital/healthcare experience.
Required
2. One year experience with referrals and/or prior authorization.
Required
3. Two years of experience with computer database systems.
Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Frequently
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Frequently
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Occasionally
13. Physical Requirement - Near Vision - Constantly
14. Physical Requirement - Far Vision - Occasionally
15. Physical Requirement - Color Discrimination - Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply