Scheduler II-Navigator

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Position Details

Department: PCMG-MAIN | PCMG Access Schedulers
Location: Telecommuting
Shift: Mon-Fri, Days, 8am-5pm
Category: Patient Access
Posting #: 1067772
Employee Type: Full-Time

Position Summary

This position will provide scheduling navigator services aiding families and referring providers in coordinating appointments. The position works with systems, physicians and team members to appropriately schedule complex services across all divisions. The position will schedule for complex appointments, including but not limited to: inpatient discharge, urgent appointment requests from referring providers, and multidisciplinary appointments.

Position Duties

  • Provides scheduling navigator services aiding families and referring providers in coordinating complex appointments.
    Coordinates the scheduling of appointments and works with departments while simultaneously synchronizing services with families.
    Facilitates the timely completion of scheduling requests from referring providers.
    Works closely with clinical divisions and team members to coordinate appointments.
    Maintains tracking logs as requested.
  • Answers telephones in a timely and professional manner.
  • Schedules patient appointments, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. High School Diploma or equivalent
Required

Experience

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. 3 or more years of experience in scheduling and/or customer service.
Required
2. 2 years of experience with computer database systems
Required
3. Hospital or healthcare experience
Preferred

Special Skills

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Medical or healthcare terminology
Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Occasionally
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Walking - Occasionally
12. Physical Requirement - Near Vision - Constantly
13. Physical Requirement - Far Vision - Frequently
14. Physical Requirement - Color Discrimination - Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
17. Occupational Exposure/Risk Potential - Inside office environment - Applicable
18. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
19. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
20. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
21. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
22. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
23. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
24. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply