This position performs the operation of the front desk duties and assists the Supervisor with services provided by The Emily Center. Services range from collection development, research of consumer health information, management of the business center within the Emily Center, operating sophisticated technological and electronic resources to providing photocopies and finding obscure materials within a short time frame.

• Assists Supervisor with day-to-day operations of the center
  
  1. Greets patrons, answers phone, photocopies information for staff and patrons, responds to inquiries via phone, email and or mail as appropriate,
  takes messages and routes to proper person /area to ensure timely and effective provision of information.
  2. Maintains overall cleanliness of center.
  3. Opens and closes center as hours indicate.
• Processes Requests for Information and eRequests as they are received
  
  1. Evaluates data on all Requests for Information received.
  2. Logs, tracks, and maintains all Request for Information (RFI’s) received in the Emily Data System (EDS) along with back up on paper.
  3. Prioritizes RFI’s - ensures that they are delivered and are available within established times.
  4. Collaborates and communicates with nursing staff in establishing effectiveness of work flow with request received. This includes problem solving and trouble-shooting to ensure optimum efficiency.
• Researches all Health Information requests submitted
  
  1. Understands the ethical and legal issues surrounding the provision of individualized health information given to family members, community members, and health care professionals based on credibility, reliability and accuracy.
  2. Assesses the needs of individuals and their health literacy levels to provide appropriate and evidence based health information.
  3. Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles and physical abilities
  4. Works closely with nursing staff in meeting the cultural needs of families.
• Performs Multimedia Center Operations
  
  1. Pursues and contributes to quality improvements in service and professional practice in the work environment
  2. Develops, implements, and maintains excellent customer delight. Anticipates needs of visitors and responds to requests, ensuring a timely and effective provision of information.
  3. Assists in managing the children’s book collection operations, including collection maintenance, overdue and lost media system, classification of materials, and circulation procedures.
  4. Maintains technical competencies with technology and equipment.
  5. Assists and educates families and employees with computers, subscription based health resources, reliable Internet search and web-based health resources using the technologies available.
  6. Participates in the selection and accessibility of digital materials with other staff members.
  7. Identifies and sets appropriate information resources to add to the collection development.
• Supervises the front-end weekend volunteers
  
  1. Supervises assigned positions, including recommendations for hiring, transferring, disciplining, coaching and counseling.
  2. Manages incumbents` growth and development by providing adequate opportunities and tools.
  3. Assesses volunteer skills and knowledge to determine the best utilization of their skills.
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable