Posting Note: Hybrid in Office 2-3 days per week.

The Clinical Risk Program Manager collaborates with senior leaders and key stakeholders or experts, (e.g., Clinical Operations, Patient Safety, Supply Chain, Legal, and Regulatory Services), throughout Phoenix Children's to investigate risk incidents and to develop system-wide responses to risk issues that impact specific groups or the entire organization with policies/procedures, guidelines, tools, forms, and education/training. Utilizing his or her clinical background, the Clinical Risk Program Manager collaborates with leadership and stakeholders (specifically Quality/Safety) to lead the strategy and implementation for risk preventative policies and procedures to help Phoenix Children`s reduce loss and increase patient safety. In addition, this position may serve as a liaison between patients, families, and all hospital departments, facilitating conflict management and complaint resolution to achieve optimal communication between patients and healthcare team.

• Develops risk mitigation strategies based on analysis of relevant data (e.g. claims,
  complaints/grievances, Serious Reportable Events, and risk assessments). Utilizing their prior clinical experience, investigates and analyzes potential and actual professional liability exposures in the organization; proactively evaluates the extent and elements of exposure and recommends appropriate actions for risk mitigation.
  
  a. Works in conjunction with the Quality Management and operational leaders in the investigation of potential or actual events/concerns. Participates in Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), or risk mitigation and investigation strategies.
  b. Supports the Risk Management and Quality Management teams in error prevention efforts by investigating and analyzing events and trends, and communicates findings to appropriate departments/staff.
  c. Develops processes and benchmarks to monitor the effectiveness of risk mitigation strategies.
  d. Collaborates with Risk Management and Quality Management staff in developing periodic in-services, teleconferences, face-to face meetings and work groups regarding health care risk management and related topics.
  e. Performs risk assessments and audits in various clinical settings and coordinates development of clinical loss prevention plans for Phoenix Children's based on event or claims analysis. Assumes an active role in on-boarding newly acquired practices and mitigating potential liabilities using risk assessment tools.
  f. Assists Quality Management in gathering information requested by regulatory agencies in regards to complaints/grievances and event investigations. Assists Quality Management in the identification of policies/procedures, and other information that identifies and
  supports organizational efforts in response to regulatory investigations.
• Under the direction of the Chief Risk and Litigation Counsel, investigates and analyzes potential and actual professional liability exposures in the organization; evaluates the extent and elements of exposure and recommends appropriate actions for risk mitigation.
  
  a. Ensures the quality of legal services for HPL lawsuits and the efficient use of funds allocated for legal expenses by directing the activities of outside defense counsel, performing internal audits of defense legal services and continually evaluating strategic alternatives and opportunities for early mediation/resolution of claims and litigation.
  b. Serves as a liaison between Counsel, other business units and external contacts to coordinate and expedite legal matters to ensure discovery and other related documents are prepared and executed accurately and in a timely manner. Coordinates activities related to meetings, depositions, mediations, and other legal activities and ensures the litigation calendar is up to date.
  c. In conjunction with the Risk Management Director, keeps Phoenix Children's Risk Management Leadership and General Counsel regularly apprised of all significant developments in claims and litigation matters. Such leaders shall be consulted sufficiently in advance of the date by which any significant decision must be made regarding a particular matter. This includes obtaining settlement authority and discussing any other discovery or public relations topics .
  d. Collaborates in the completion of notifications and financial recommendations needed for compliance with tracking and insurer requirements, including excess insurance carrier notifications, reserve recommendations, and any federal, state, or entity reporting requirements (including SMDA, MMSEA Section 111, DataBank, etc.) as necessary.
  e. Provides oversight and maintains the accuracy and integrity of documentation in the Risk Management System (RMIS). Ensures that the claims/litigation files and other documentation are organized, clear, concise, and timely updated.
• Works with clinical leaders to manage complex or unresolved complaints and grievances.
  
  a. Researches medical records, policies and procedures to gather information required for the resolution of complaints/grievances.
  b. Supports operational leaders in implementing and sustaining patient experience improvement initiatives. Is a key partner in supporting the culture of patient and family centered care.
  c. Initiates rounding on patients and staff and prioritizes focused re-visits to improve the patient and family experience.
  d. Works with clinical leaders to ensure a written response to grievances in accordance with applicable policies and regulations.
• Provides on-call assistance for emergent/urgent risk management issues.
  
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable