Communications Specialist

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Position Details

Department: PCH-MAIN | Magnet Program
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Communications/PR/Publications
Posting #: 1016086
Employee Type: Full-Time

Position Summary

The Communications Specialist is a key member of the Communications team responsible for developing and executing on our internal and external communication strategies at Phoenix Children’s. This role is part of a collaborative team working to enhance the communications experience for all of our internal and external stakeholders (employees, providers, patients, etc.), inspire and promote our culture, mission and values, deepen our stakeholder relationships and continue to strengthen the Phoenix Children’s brand. This position plans, executes and evaluates the effectiveness of communications efforts to drive awareness, understanding, preference and loyalty to Phoenix Children’s with our various stakeholders. This involves crafting strategic messaging, delivering the messaging to the intended audiences through the right channels and receiving feedback, all while keeping the specific communications purpose in mind. The Communications Specialist will use their planning, writing and editing skills to create materials, organize events for stakeholders, communicate key messages across various platforms (newsletters, emails, fliers, social media, etc.) and manage tools to produce print and digital communication to engage and inspire stakeholders and maintain a positive image for Phoenix Children’s.

Position Duties

  • Communications and Project Planning
    Works with stakeholders to identify effective strategies to achieve organizational and department communications goals. Identifies opportunities to achieve goals for various stakeholders and prioritizes projects appropriately to meet deadlines. Develops and executes integrated communications plans in-line with agreed upon goals. Works closely with Marketing and Communications team to ensure alignment of messages and timelines. Ensures activities conform to legal standards, including but not limited to HIPAA and Stark.
  • Project Management
    Delivers on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets.
  • Editorial, Collateral and Content Management
    Editorial, Collateral and Content Management
    Researches, writes and produces material targeted to various stakeholders (employees, patients, providers, etc.) in support of organization initiatives and priorities. This may include, e-newsletters, flyers, brochures and other communications vehicles. Works with appropriate individuals to develop approaches to projects with topic ideas that with appeal to intended audiences and support enterprise-wide strategies and goals. Writes in top professional quality (style, grammar, interest, readability and tone), presents facts and quotations accurately, and ensures the finished product communicates effectively with appropriate language geared to its audience. When editing others’ writing, handles with respect for the writer and an understanding of the project goals and intended use(s). Writes using AP and Phoenix Children`s style guides with a commitment to error-free content.
  • Research and Strategy Development
    Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Regularly reviews Phoenix Children`s strategic objectives and needs to build impactful and creative communications strategies that keep the organization and its stakeholders informed about Phoenix Children`s developments.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Bachelor’s degree with a major or minor in marketing, communications, public relations, journalism or related field
Required

Experience

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. One (1) or more years of experience in writing, editing and production coordination.
Required
2. One (1) or more years of previous experience in marketing, communications or public relations role.
Required
3. Hospital or healthcare experience.
Preferred

Special Skills

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Excellent writer and communicator who has the ability to demonstrate impeccable judgment, creativity, intellectual curiosity and strategic thinking.
Required
2. Excellent interpersonal relationship skills.
Required
3. Clear and engaging writer who understands how to tailor information and content for various target audiences.
Required
4. Ability to run consistent communications activities that deliver measurable results and meet objectives.
Required
5. A quick and enthusiastic learner skilled at prioritizing, managing and completing multiple projects simultaneously in a fast-paced environment with exceptional organizational and planning abilities.
Required
6. Deadline-oriented, responds well under pressure, has a strong attention to detail, great follow-up and reporting skills.
Required
7. Solid experience working with digital communication tools and adept at experimenting with and learning new communication technologies.
Required
8. A self-starter who is comfortable and effective at working with people across all levels of the organization, including senior executives, managers, clinical staff, etc.
Required
9. Strong “reporter” mindset – seeking out interesting stories and asking insightful questions to identify key highlights and story angles to share.
Required
10. Top-notch proofreading and editing skills with a strong knowledge and use of AP style.
Required
11. Ability to stay professional and flexible in a dynamic and changing environment.
Required
12. Team player with ability to work collaboratively with others in the organization and outside agency partners.
Required

Additional Requirements

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. No certification/license/registry requirements have been added to this JDR.
Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Frequently
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Frequently
13. Physical Requirement - Near Vision - Frequently
14. Physical Requirement - Far Vision - Occasionally
15. Physical Requirement - Color Discrimination - Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply