Posting Note: **This position is open to local Phoenix, Arizona based candidates at this time** The Family Finance Customer Service Supervisor plays a vital role in overseeing the direct communication with Phoenix Children’s families, resolving issues as they arise, and supporting the Revenue Cycle teams across the board. This position also involves collaboration with departments such as billing, coding, and clinics as well as Phoenix Children’s vendors to ensure timely and accurate resolution to families concerns, questions with regard to services already rendered. We’re looking for a Customer Service Supervisor to support and lead a remote team focused on pediatric billing services. This role is ideal for someone with hospital and physician office experience who understands guarantor-based billing and enjoys helping teams provide compassionate, high-quality service to families. You’ll oversee daily operations, support team members, and help ensure positive experiences for patients’ families while navigating complex pediatric billing needs. Prior experience working with pediatric accounts and family-facing financial conversations is strongly preferred.