This position is responsible for daily activities associated with escalated patient billing disputes and concerns. Coordinates with internal departments, guarantors, vendors, bad debt agencies and payors for both provider and facility charges. This includes monitoring potential system issues, trends in collections and billing processes, facilitating knowledge building with front end staff and assisting them with questions associated with patient billing. Identifies billing errors, trends and facilitates correct billing to patients. Communication is by phone (answering inbound lines and returning calls), email, mail, fax and referral from internal departments and vendors
This position coordinates and facilitates all billing activities by following patient accounts through the billing process payors to ensure timely and accurate billing.
This position coordinates and facilitates all billing activities by following patient accounts through the billing process payors to ensure timely and accurate billing.
This position coordinates and facilitates all billing activities by following patient accounts through the billing process payors to ensure timely and accurate billing.
This position maintains the integrity of cash and A/R transactions to ensure maximum efficiency and accuracy of accounts receivable balances. This position also inputs payment and adjustment data into patient accounts, processes electronic remittances, and maintains petty cash and ensures that work is in compliance with all cash related procedures and financial control policies set by the finance department.
This position collects payments for an assigned segment of the Accounts Receivable and performs collection duties in accordance with established federal and state regulations.
This position collects payments for an assigned segment of the Accounts Receivable and performs collection duties in accordance with established federal and state regulations.
This position works with patient families to educate them on applicable insurance benefits and payment options for out of pocket amounts due. For uninsured and underinsured patients, the Family Financial Services Counselor works with the family to assist them in obtaining 3rd party covered through government and/or commercial plans and also walks them through the PCH financial assistance application process. This position provides a customer service friendly approach that is coordinated with the patient's care team in order to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options.
This position oversees the collection activity for an assigned segment of the Accounts Receivable and performs collection duties in accordance with established federal and state regulations.
This position monitors payer trends, trends in accounts receivable, denials, and unpaid claims and reviews information from both payer and division level. This position also provides feedback to management on trends related to coding, scheduling, registration, cash collections, charge-posting, and authorization issues.
Under the direction of the Manager, the Admitting and Financial Counseling Supervisor is responsible for the oversight of the day to day activities of Inpatient and Surgery Admitting and Registration, Radiology Registration, and Financial Counseling (7 days/week). Maintains appropriate staffing levels and monitors the daily productivity of the staff, reallocates duties as needed to assure the timely completion of registrations, financial counseling, and up-front collections.