This position coordinates and facilitates all billing activities by following patient accounts through the billing process payors to ensure timely and accurate billing.
This position coordinates and facilitates all billing activities by following patient accounts through the billing process payors to ensure timely and accurate billing.
This position collects payments for an assigned segment of the Accounts Receivable and performs collection duties in accordance with established federal and state regulations.
The Supervisor of Customer Service manages all customer service and collection activities of both hospital and physician-based accounts and is responsible for performance and department effectiveness. The Supervisor is responsible for monitoring staff productivity and ensuring department objectives are met to improve revenue, accelerate cash, and provide excellent customer service to our patients. Coordinates with internal departments, guarantors, vendors, and providers for patient/guarantor account resolution. Monitors, coaches and develops Customer Service Staff.