Lead- Medical Administrative-Front Office-Phoenix Children's-Scottsdale

Posting Note: This Lead Patient Access Representative will provide guidance and support to a team of 5 Patient Access Representatives. You will be responsible for scheduling, ensuring effective communication and maintain effective work processes to provide excellent customer service to the patients and their parents. You will be responsible for the patient registration, insurance verification workflow processes,( including the front desk). You will have a good understanding of the Patient Access Representatives job duties to effectively carry out this job. Schedule: M-F 8:00 -5:00 (Saturday schedule twice/month 8:00 -12:00) Address: 4848 East Cactus Rd, Suite 620 Scottsdale, AZ 85254 Requirements: Associate's Degree in healthcare, business or related field OR the equivalent combination of education and experience. Bilingual (English/Spanish) and AMPFM or Misys platform experience preferred.

The Lead Patient Access Representative performs efficient and orderly registration of all patients. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children's Primary Care (PCPC) location. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

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Patient Access Rep

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

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Patient Access Representative

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

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Patient Access Rep

Posting Note: **Part-time days (20hours) Monday-Saturday**

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

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Pre-Access Specialist I

The Pre Access Specialist I is responsible for accurate and complete insurance verification, authorization, and complete pre-registration of all scheduled clinic visits and office based procedures. The position works within the EMR using an automated insurance verification tool along with payer websites and documents within the EMR.

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Pre-Access Specialist I

The Pre Access Specialist I is responsible for accurate and complete insurance verification, authorization, and complete pre-registration of all scheduled clinic visits and office based procedures. The position works within the EMR using an automated insurance verification tool along with payer websites and documents within the EMR.

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Pre-Access Specialist II

The Pre Access Specialist II is responsible for accurate and complete insurance verification, authorization, and complete pre-registration of all scheduled Diagnostic, Surgical, Audiology and/or Rehabilitation visits. The position works within the EMR using an automated insurance verification tool along with payer websites and documents within the EMR.

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Procedure Scheduler

This position is responsible for the coordination and management of the physician schedules for office based procedures, outpatient surgery, laboratory, radiology and inpatient services. The position works with systems, physicians and team members to appropriately schedule complex services. This position can act as a scheduler as back-up and secures authorization for upcoming complex services.

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Pt Access Rep/Scheduler-Float

This position performs efficient and orderly registration of all patients. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects copay and deductible amounts at time of service. Coordinates and manages physician schedules for outpatient office visits working with systems, physicians and team members to appropriately schedule office visits. Enters pertinent patient data and specific physician requests.

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Pt Access Rep/Scheduler-Float

This position performs efficient and orderly registration of all patients. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects copay and deductible amounts at time of service. Coordinates and manages physician schedules for outpatient office visits working with systems, physicians and team members to appropriately schedule office visits. Enters pertinent patient data and specific physician requests.

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Referral Coordinator

This position processes all outgoing and incoming referrals for PCP office with some specialty areas. It secures and tracks prior authorizations and assists with inpatient referrals and authorizations on occasion.

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Scheduler

This position will schedule Operating Room, Cath Lab, Radiology, Neurodiagnostics, Endoscopy, and/or Bronchoscopy procedures, utilizing appropriate IS systems according to procedure type, utilizing knowledge of physician procedures, privileges, and block time when appropriate. Enters pertinent patient data and specific physician requests. This position also initiates the billing process by entering pertinent charges and patient information in the Hospital's charging system.

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Emergency Department Patient Access Supervisor

Posting Note: The hours for this position will be varying 2 days 11a - 9p and 2 days 3p-1a, including weekends.

The Supervisor, ED Patient Access works under the direction of the Manager and is responsible for the oversight of 24/7 activities of the Emergency Department Registration function. This position maintains appropriate staffing levels based on historical volume analysis and clinical needs, monitors daily productivity and registration quality, reallocates duties, as needed, to assure timely completion of registrations and admissions, and works with the clinical ED staff and leadership to ensure smooth patient flow and throughput.

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Training Coordinator

Posting Note: The Training Coordinator is responsible for the delivery of functional training for Hospital Revenue Cycle, such as billing, collections and cash applications.

The Training Coordinator is responsible for the delivery of functional training for Hospital and Professional Patient Access and/or Scheduling Services, including registration in all settings, verification and authorization of insurances, and financial clearance and counseling functions. Additionally, this position develops and deploys training based on feedback from Patient Access leadership, changes in payer or regulatory requirements, and/or as a result of reports or audits that show opportunities for improved task performance.

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