Communications Center Agent

Posting Note: Evening shift - Thursday - Monday, 2:30pm - 11pm

This position is the 24/7 physician answering service and operator for Phoenix Children’s Hospital, this critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triage code and emergency calls, including internal 911 calls, then notify the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests.

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Patient Transport

Posting Note: Full-time position; 230pm-11pm, days vary

This position transports patients to and from various areas of the hospital in accordance with established policies, procedures, safety practices and customer care standards.

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Patient Transport - Dispatch

Posting Note: The Patient Transport - Dispatch will direct and assist the Patient Transportation Team by: • Provide high level customer service by phone and in person; internal teamwork and professional communication. • Receiving and prioritizing a high volume of transport request by phone and electronic systems. • Dispatch Transporters in an efficient and timely manner, as needed based on department procedures. • Problem solves and shows initiative to ensure that departmental goals are met. • Provides general direction to Transporters. • Assists in the orientation and training of new staff. • Assist with the workflow of the department and ensures adequate staffing levels are available. • Logs and tracks requests in software systems to assure they are assigned and covered. • Perform quality assurance inspections for review and assists with the correction of deficiencies. *Full-time position, evenings/nights 4pm-230am (Sunday - Wednesday OR Wednesday - Saturday available)

This position transports patients to and from various areas of the hospital in accordance with established policies, procedures, safety practices and customer care standards.

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