As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Positions at Phoenix Children's

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Communications Center Agent

Posting Note: *This is a PRN (as needed) position

This position is the 24/7 physician answering service and operator for Phoenix Children’s Hospital. This critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triages code and emergency calls, including internal 911 calls, then notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests.

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Communications Center Agent

This position is the 24/7 physician answering service and operator for Phoenix Children’s Hospital. This critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triages code and emergency calls, including internal 911 calls, then notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests.

Read More  Quick Apply!

Communications Center Agent

This position is the 24/7 physician answering service and operator for Phoenix Children’s Hospital. This critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triages code and emergency calls, including internal 911 calls, then notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests.

Read More  Quick Apply!

Guest Services Associate I

Posting Note: This Guest Services Associate position is primarily an evening shift ending at 8pm. The Department is open 24/7 365 days and also supports a 24 hour location in the Emergency Department. Other guest services locations include main surgery and the lobby entrances where you will be cross trained for growth and potential advancement. We are looking for someone with 2 years of experience in a high volume customer service location working directly with customers. The ability to operate multiple applications and toggle between them quickly is important in this multi-tasking role while following procedures and processes. A positive attitude and commitment to a positive patient/family/guest experience is tantamount to success.

The Guest Services Associate assists patient families and visitors by offering detailed, tailored information for an exceptional patient experience. With their service expertise and extensive knowledge of Phoenix Children`s and the Phoenix area, Guest Services Associates ensure that patient family and visitor experiences exceed their expectations. This position connects guests with appointments, services in clinical and non-clinical areas and visitation while adhering to access policies and processes and providing navigational assistance to destinations. Coordinates services for patients requiring special needs accommodations for positive clinical outcomes. Responsible for effectively organizing, assembling and arranging resources to address patient family and visitor inquiries.

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Guest Services Associate I

Posting Note: *This position is a PRN position and will work 15-20 hours weekly or as needed. Must have weekend availability. The Guest Services Department is open 24/7 365 days and supports a 24-hour location in the Emergency Department. Other guest services locations include main surgery and the lobby entrances where you will be cross trained for growth and potential advancement.

The Guest Services Associate assists patient families and visitors by offering detailed, tailored information for an exceptional patient experience. With their service expertise and extensive knowledge of Phoenix Children`s and the Phoenix area, Guest Services Associates ensure that patient family and visitor experiences exceed their expectations. This position connects guests with appointments, services in clinical and non-clinical areas and visitation while adhering to access policies and processes and providing navigational assistance to destinations. Coordinates services for patients requiring special needs accommodations for positive clinical outcomes. Responsible for effectively organizing, assembling and arranging resources to address patient family and visitor inquiries.

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Patient Transport I

This position transports patients to and from various areas of the hospital in accordance with established policies, procedures, safety practices and customer care standards.

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