Posting Note: Join our team supporting innovative patient engagement technology across the hospital! This ENTRY LEVEL role focuses on maintaining and troubleshooting interactive devices such as iPads, gaming systems, VR equipment, and patient room technology. If you worked in a trendy gaming store (Game Stop, Game Zone, Fallout Games, etc), helping customers troubleshoot issues with their XBox, Nintendo, iPads, etc. then this might be the next step position for you! This is a great opportunity to make a direct impact on patient experience.
Key Responsibilities:
Provide break/fix support and setup for iPads, gaming consoles (Xbox, PlayStation, Nintendo), VR systems, and patient cameras
Troubleshoot hardware, software, and connectivity issues (LAN, WAN, wireless)
Configure and maintain Apple iOS devices and related applications
Coordinate repairs, often performed outside of patient rooms
Requirements:
2+ years of IT support experience
Associate’s degree in IT or related field (or equivalent experience)
Experience with Apple iOS, gaming consoles (Xbox, PlayStation, Nintendo), and troubleshooting (hardware/software/network)
Basic knowledge of LAN/WAN/Wireless networks
Valid AZ Driver’s License
Details:
Monday – Friday, 8 AM – 4:30 PM
Based primarily at Thomas Campus with occasional travel to other locations
Great opportunity for hands-on IT professionals who have worked in a gaming environment, and are interested in trouble shooting the IT needs of our patient technology in a hospital setting.
The Patient Entertainment Technician position is responsible for providing overall technical support for patient facing interactive devices owned by Phoenix Children’s. This individual displays an advanced level of Information Technology knowledge and troubleshooting skills necessary to provide outstanding customer support. This individual will be responsible for issue resolution and asset management of interactive devices and will work with colleagues and other departments as required. This individual is expected to maintain excellent documentation relating to incident management and knowledge management.