External Communications Mgr

The External Communications Manager is responsible for communications with external stakeholders (media, patient families, partners, etc.) to support overall awareness of Phoenix Children’s and its mission. This involves developing outreach strategies and writing communications materials that are compelling and cause behavior change, delivering them to the intended audiences through the right channels, and receiving feedback, all while keeping the specific communication purpose/goal in mind. The External Communications Manager uses their planning, writing and editing skills to develop ongoing communications strategies for audiences of Phoenix Children’s and advises on content, timing and frequency of information to be communicated. For instance, they may develop an external communications campaign to inform external audiences about new programs, facilities and services offered by Phoenix Children’s. This may be accomplished through media relations, content strategy, social media marketing, influencer marketing, speakers’ bureaus and other events. The External Communications Manager also works closely to support internal stakeholders and audiences with speaking points, key messages and proofreading and review of communication materials for consistency in style, tone and voice. The keys to effective communications at Phoenix Children’s are consistency and constancy. Excellent writing and interpersonal relationship skills are needed to be successful in this role. The External Communications Manager reports to the Communications Director.

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