This position provides leadership, coaching, and mentoring for social work staff; provides services for patients and families to assigned areas; is available to assist staff in problem resolution and staffing situations; escalates issues as necessary; is responsible for day-to-day program operations and, is responsible for managing staffing coverage to assigned areas to meet acuity needs. The position provides support and assistance to staff in the course of daily operations, ensures compliance with established hospital and departmental missions, policies, procedures, and all applicable regulations and standards and to achieve Department goals. This position reports to the Manager of Social Services or designee.