As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Positions at Phoenix Children's

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Work in an environment focused on passion, teamwork and continuous learning with a career at Phoenix Children's.

Administrative Assistant - Psychology

The Administrative Assistant provides administrative support and organization to department directors. The Administrative Assistant also performs a variety of administrative support functions for a department to provide for efficient, effective and customer service-focused operations.

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Ambulatory Ops Coord

Under the direction of a manager or director, the Ambulatory Operations Coordinator is responsible for the oversight of the day-to-day activities of multiple providers, medical professionals, and/or ambulatory support staff for assigned department(s). Ensures efficient and effective workflows at all locations where assigned departments practice in accordance with customer service and quality standards. Maintains appropriate staffing levels and monitors daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalates issues to management as necessary.

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Ambulatory Ops Coord

Under the direction of a manager or director, the Ambulatory Operations Coordinator is responsible for the oversight of the day-to-day activities of multiple providers, medical professionals, and/or ambulatory support staff for assigned department(s). Ensures efficient and effective workflows at all locations where assigned departments practice in accordance with customer service and quality standards. Maintains appropriate staffing levels and monitors daily assignments, productivity, and duties. Counsels and coaches support staff as appropriate and escalates issues to management as necessary.

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Care Management Resource Coordinator

The Care Management Resource Coordinator supports the efforts of Social Work, Case Management and Utilization Management professionals by performing a wide range of administrative duties that promote a positive patient-family experience during hospitalization, facilitate safe and timely discharge of patients, and reduce risk of unfunded services or excessive cost to patients-families. The Resource Coordinator interacts directly with patients and families, other healthcare organizations and suppliers, and third-party payers. This position receives regular supervision of work activities from the Manager, Case Management and/or Manager, Social Services. This position does not supervise any other position.

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Care Mgmt Resource Coord-Sitter

The Care Management Resource Coordinator-Sitter supports the efforts of Social Work, Case Management and Utilization Management professionals by performing a wide range of administrative duties that promote a positive patient-family experience during hospitalization, facilitate safe and timely discharge of patients, and reduce risk of unfunded services or excessive cost to patients-families. The Resource Coordinator interacts directly with patients and families, other healthcare organizations and suppliers, and third-party payers. This position receives regular supervision of work activities from the Manager, Case Management and/or Manager, Social Services. The patient sitter provides constant safety in the patient room at the bedside per policy and maintains constant visual observation of the patient. This position does not leave the patient alone or out of sight unless specifically instructed by the RN. This position is cross-trained on CMRC and Sitter duties. This position does not supervise any other position.

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Care Mgmt Resource Coord-Sitter

The Care Management Resource Coordinator-Sitter supports the efforts of Social Work, Case Management and Utilization Management professionals by performing a wide range of administrative duties that promote a positive patient-family experience during hospitalization, facilitate safe and timely discharge of patients, and reduce risk of unfunded services or excessive cost to patients-families. The Resource Coordinator interacts directly with patients and families, other healthcare organizations and suppliers, and third-party payers. This position receives regular supervision of work activities from the Manager, Case Management and/or Manager, Social Services. The patient sitter provides constant safety in the patient room at the bedside per policy and maintains constant visual observation of the patient. This position does not leave the patient alone or out of sight unless specifically instructed by the RN. This position is cross-trained on CMRC and Sitter duties. This position does not supervise any other position.

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Care Navigator - PCMG

Care coordination is the deliberate organization of patient care activities to facilitate the appropriate delivery of health care services. This position works under the direction of a licensed health care professional and performs a variety of administrative duties in order help patients and families receive efficient, effective and customer-service focused navigation of the healthcare system.

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End Stage Renal Disease Operations Coordinator

Ensures the efficient and orderly pre-registration, registration, insurance verification and authorization for facility-based procedures. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the guarantor presents for services. This position is responsible for partnering with families and End Stage Renal Disease (ESRD) facility personnel to ensure coordinated admissions, discharges, and ensures that patient clinic visits are scheduled according to facility policies and regulatory guidelines. This position monitors payor status, Medicare applications and Medicare Secondary Payor status. This position works collaboratively with the quality team to maintain patient lists and statistics. Responsibilities include a variety of administrative and customer service functions to support the apheresis and dialysis facilities.

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Family Centered Care Impact Coordinator

The Family Centered Care Impact Coordinator is responsible for providing programmatic support for donor funded programs and services that prioritize family centered care and enhance the patient experience. The coordinator provides dedicated effort to plan, budget, coordinate, implement, and document donor funded initiatives at Phoenix Children’s.

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Medical Education Program Administrator

The Medical Education Program Administrator is responsible for the day to day operations of designated education training program(s) at Phoenix Children's Hospital. This position works independently under the supervision of the Program Director and Director of Medical Education to manage the training program's administrative activities and ensure compliance with accreditation requirements.

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Medical Scribe

The primary role of the Medical Scribe is to relieve the practitioner of clerical and secretarial duties; thus allowing the practitioner to focus more directly on clinical care. The scribe is an unlicensed individual and exclusively non-clinical. They do not examine patients and do not engage in any type of patient care. A scribe’s role is limited to documentation and efficiency management for the practitioner. Must be able to travel to our satellite offices (except Yuma).

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Medical Scribe

The primary role of the Medical Scribe is to relieve the practitioner of clerical and secretarial duties; thus allowing the practitioner to focus more directly on clinical care. The scribe is an unlicensed individual and exclusively non-clinical. They do not examine patients and do not engage in any type of patient care. A scribe’s role is limited to documentation and efficiency management for the practitioner. Must be able to travel to our satellite offices (except Yuma).

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Medical Staff Credentialing Coordinator

Under the direction of the Manager of Medical Staff Services and Manager of Credentialing, the Medical Staff Coordinator is responsible for coordinating all aspects of assigned medical staff departments, sections and committee functions to ensure compliance with the PCH Medical Staff Bylaws, State and Federal requirements, and accreditation standards. Coordinates all aspects of credentialing, including initial appointment, reappointment and privileging. Responsible for data administration for medical staff credentialing software and databases. Supports the department in the organization and analysis of information and data, and provides expertise in statistical analysis and quantitative processes. This position also provides support to the Medical Staff Services Managers in areas of Medical Executive Committee preparation, Medical Staff leadership, special meetings, supervision of the department in the Manager’s absence, and other assistance as required.

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Patient Access Representative - 54th St and Bell Rd - Scottsdale

Posting Note: This position is for our Scottsdale office located at 5425 E. Bell Rd., Scottsdale, AZ. Cross streets are 54th St & Bell Rd.

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and clinical services at Phoenix Children's Primary Care location. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service.

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Patient Access Representative - Gilbert

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and clinical services at Phoenix Children's Primary Care location. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service.

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Patient Access Representative - Gilbert

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and clinical services at Phoenix Children's Primary Care location. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service.

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Practice Supervisor

Under the direction of the Practice Manager, Director and Division Chief, the Practice Supervisor is responsible for supervisory oversight of the day-to-day administrative and patient care activities within their assigned department(s). Ensures efficient and effective clinic operations and administrative workflows at all locations assigned in accordance with PCH customer service, safety and quality standards. Responsible for ensuring smooth day-to-day clinic operations including, but not limited to: swift resolution of patient complaint/satisfaction issues; daily staffing, schedule and template management and staff task assignments; assists with Kronos oversight and management of staff leave requests; ongoing assessment of clinical and administrative work flows to maximize clinic throughput and efficiency.

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Transplant Medical Assistant

Posting Note: PCH is hiring a unique Medical Assistant for out Post BMT Transplant Unit. This is an integral member of the transplant team, and is primarily responsible for the administrative duties of the BMT post operative clinic. This Medical Assistant works with a cohesive team that finds the healing of children a rewarding part of their careers. Teamwork and adaptability are two skill sets that will be crucial to the success of this role. Ideal candidate will have strong administrative experience and highly detailed oriented skills, computer savvy (MS Suite and proprietary computer software). Responsibilities include following up on medication refill request, obtaining authorization for medication; scheduling home health consult, and then scheudling subsequent visits. Incumbent will work across the organization with the medical teams from pulmonary, endocrinology, and nephrology units to create the best care plan for our patients. Ideal candidate will be self-motivating, independent thinking, and able to make recommendations based on experience. This role requires someone who will be a team player, and adapt to various situations, based on the need. Previous hospital experience preferred. This position will be onsite, M - F, 8 AM - 4:30 PM

The Transplant Assistant provides assistance to the Transplant Coordinators in the pre, peri and post-transplant phases of care. In order to minimize errors and risk from non-adherence, the duties are performed with a demonstrated understanding of the regulations and requirements governing the specific transplant program.

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Trauma Registrar

Manages and maintains the computerized trauma registry, which is utilized for injury research, epidemiology, and quality improvement activites.

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Unit Support Associate

Posting Note: **Experience with authorizations and medical administrative work **

Ensures the efficient and orderly pre-registration, registration insurance verification and authorization for facility based procedures. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the guarantor presents for services. Collects co-pay and deductible amounts at time of service. Assists and provides support and organization to the departments.

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