The Patient Education Content Specialist develops and maintains an infrastructure that supports high-quality, evidence-based patient and family education. This position oversees the creation, editing, and dissemination of both custom and broad-use health education resources. The Patient Education Specialist develops provider-authored, branded content using custom GPT tools; ensures all patient/family education materials meet standards of health literacy, readability, and brand style; and supports the infrastructure, workflows, and systems that make reliable health information accessible to families and staff throughout the organization.

• Develops and maintains custom branded patient/family education content using AI tools.
  
  • Uses GPT tools for provider-authored, branded patient education materials.
  • Reviews and edits generated content for health literacy, consistency, and accessibility.
  • Ensures all materials meet Phoenix Children’s branding, readability, and cultural competency standards.
  • Maintains consistency of tone, terminology, and formatting across all custom content.
• Curates and distributes broad-use patient/family educational resources.
  
  • Responds to requests for not-yet-available health information by identifying and curating appropriate resources for broad or individualized distribution.
  • Supports maintenance of broad-use resource infrastructure, ensuring easy access and consistent quality.
  • Collaborates with the Clinical Health Educator when clinical insight is required.
  • Promotes equitable access to culturally and linguistically appropriate materials.
• Supports the governance committee by facilitating the review, approval, and development of custom patient and family educational content.
  
  • Collaborates with the governance committee to implement processes for developing custom patient and family education materials in alignment with approved priorities and standards.
  • Maintains and applies the organization’s Style Guide and health literacy principles across all patient and family education materials, utilizing tools such as PEMAT to assess understandability and actionability.
  • Acts as a liaison among clinical teams, governance committees, and organizational leadership to ensure patient and family education materials align with strategic and clinical objectives.
  • Provides consultation, training, and resources to staff on health literacy best practices.
• Ensure maintenance of patient/family education infrastructure.
  
  • Guides maintenance of infrastructure supporting both custom and broad-use patient education content (documents, ticket system, portal, etc.).
  • Ensures systems are current, reliable, and accessible to staff across the organization.
  • Collaborates with IT and other departments to troubleshoot, improve, and enhance access to patient/family education systems.
• Quality, training, and continuous improvement
  
  • Provides ongoing staff training in patient education content development, evaluation of health literacy, and ethical provision of medical information.
  • Applies established quality criteria in selecting and maintaining materials for both print and electronic collections.
  • Participates in implementation of process improvements to enhance content accessibility and quality.
• Professional competence and organizational contribution
  
  • Maintains professional and technical competency by staying current in healthcare education, emerging technologies, and consumer health information resources.
  • Participates in committees and contributes to strategic projects supporting patient and family centered education.
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable