Genetic Counselor Assistant

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Position Details

Department: PCH-MAIN | Lab Genomics
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Laboratory/Pathology
Posting #: 987451
Employee Type: Full-Time

Position Summary

Posting Note: The position operates on a standard Monday–Friday day shift (9:00 a.m.–5:00 p.m.) and follows a hybrid work model, with increased remote flexibility once training is complete. The Genetic Counselor Assistant interacts regularly with genetic counselors, laboratory leadership, clinical teams, and patient families, supporting case preparation, report drafting assistance, and coordination of authorizations and documentation. The ideal candidate brings experience in a healthcare or clinical setting, strong organizational and communication skills, and comfort handling sensitive information in a fast-paced environment. This role reports to laboratory leadership within a small, multidisciplinary team and is evaluated on productivity, accuracy, adherence to procedures, and collaboration. The position offers meaningful exposure to clinical genetics within a mission-driven organization, with opportunities for professional growth as the program continues to expand.

The Genetic Counselor Assistant is a newly created role supporting the expansion of clinical genomic services within a growing pediatric Clinical Genomics Laboratory. This position provides operational and clinical support to genetic counselors and laboratory teams by coordinating genetic test orders, specimen tracking, documentation, and patient-facing communication. The role serves as a key liaison between families, providers, and the genetics team, helping ensure genetic testing workflows move efficiently and accurately while supporting high-quality patient care.

The Genetic Counseling Assistant (GCA) provides critical clinical , operational and administrative support for the Clinical Genomics Laboratory. Under the supervision of laboratory leadership, the GCA assists with communicating with providers, coordinating patient outreach for specimen collection and patients (families) consent, tracking genetic test orders, and facilitating pre-access and financial clearance workflows for insurance authorization. Additionally, the GCA will provide valuable contribution with literature review, gene and panel curation, and drafting clinical reports in support of variant interpretation and genetic counseling services. This role may involve working with genetic counseling students, providing an opportunity to contribute to education and training. The GCA ensures smooth clinical operations by collaborating with laboratory genetic counselors, physicians, bioinformaticians, and medical staff to support the timely and efficient delivery of genomic testing services.

Position Duties

  • Track genetic test orders and specimen status to ensure timely processing and follow-up.
  • Coordinate outreach for specimen collection and consent forms under guidance of genetic counselors.
  • Communicate with providers about test status, insurance authorization, and documentation.
  • Assist genetic counselors in drafting reports and literature reviews for variant interpretation.
  • Serve as liaison between providers and patients to coordinate communication and case updates.
  • Develop educational materials and assist students in training activities and case preparation.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Bachelor’s degree in Genetics, Molecular Biology, Health Sciences, or related field
Required
2. Master’s degree in Genetic Counseling completed or in progress
Preferred
3. Coursework in Human Genetics or Medical Terminology
Preferred
4. Continuing education in Genomics or Healthcare Operations
Preferred
5. Training in laboratory documentation or compliance standards
Preferred

Experience

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Experience in clinical laboratory or healthcare environment
Preferred
2. Familiarity with genetic terminology and variant interpretation concepts
Preferred
3. Knowledge of insurance authorization and financial clearance processes
Preferred
4. Experience communicating with patients and healthcare providers
Preferred
5. Exposure to clinical research or data entry systems
Preferred

Special Skills

 Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement?
1. Ability to multi-task and consistently communicate in a professional manner including writing routine reports and correspondence; proficient in typing and good at spelling, punctuation, grammar, and oral communication. Ability to listen to complex medical information and summarize in a clear, complete, and concise fashion. Excellent English composition skills required to generate professional, polished writing at a high rate of production.
Required
2. Ability to learn and use all functions of electronic medical record software and Microsoft Office applications. Maintain and demonstrate an understanding of the team approach to patient care and documentation.
Required
3. Ability to establish and maintain effective working relationships with co workers, interdepartmental contacts, and patients/families.
Required
4. Punctuality and preparedness for all shifts and work-related activities.
Required
5. Good judgment, organizational ability, initiative, attention to detail, and the ability to be self-motivated. Must be discreet, tactful, and modest in performance of duties.
Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
2. Physical Requirement - Hearing - Constantly
3. Physical Requirement - Reaching - Occasionally
4. Physical Requirement - Sitting - Frequently
5. Physical Requirement - Standing - Frequently
6. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
7. Physical Requirement - Talking - Constantly
8. Physical Requirement - Walking - Frequently
9. Physical Requirement - Near Vision - Constantly
10. Physical Requirement - Far Vision - Frequently
11. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
12. Occupational Exposure/Risk Potential - Inside office environment - Applicable
13. Occupational Exposure/Risk Potential - Confined areas - Applicable
14. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply