The Operations Supervisor oversees supply chain operations across multiple hospital campuses, including a Level I Pediatric Trauma Center, two acute care facilities, and approximately 60 ambulatory clinics. This role ensures safe, compliant, and efficient receipt, storage, picking, staging, distribution, and reverse logistics of medical/surgical supplies, PPE, pharmaceuticals, durable and mobile equipment, and general materials. The Supervisor leads a large, multi-shift workforce and is accountable for receiving operations, asset lifecycle management, mobile equipment deployment and tracking, inventory accuracy, and achievement of defined service-level and performance targets within a highly regulated healthcare environment.

• Supervision & Operations Leadership
  
  a) Lead and develop a multi-facility, multi-shift team of approximately 40 direct reports, including hiring, onboarding, scheduling, performance management, and succession planning.
  b) Manage daily operations for receiving, put-away, picking, packing, staging, delivery, asset management, and mobile equipment management across hospital campuses and ambulatory sites.
  c) Oversee inbound shipments exceeding 800 packages per day and manage warehouse layout, slotting, racking, material handling equipment, and preventive maintenance.
  Establish standardized work, SOPs, visual management (5S), and safety practices.
• Inventory Management & ERP Accountability
  
  a) Own inventory accuracy across multiple sites, including cycle counts, reconciliation, lot/expiry/UDI tracking, and recall management.
  b) Administer MMIS/ERP transactions to ensure data integrity for item masters, PAR levels, and demand signals across multiple warehouses and over 3,500 SKUs.
  c) Optimize replenishment strategies (PAR, min/max, EOQ, lead-time) to balance service levels and inventory carrying costs.
• Regulatory & Compliance Oversight
  
  a) Ensure compliance with Joint Commission, OSHA, FDA/DEA (as applicable), DOT, HIPAA, and internal hospital policies.
  b) Maintain documentation and controls for cold chain items, sterile supplies, hazardous materials, medical gas (if applicable), and recalls.
• Partner with Purchasing, Accounts Payable, Biomedical Engineering, Value Analysis, MMIS/Contracts, and clinical leaders on item availability, trials, conversions, and issue resolution.
  
• Customer Service & Distribution Performance
  
  a) Meet or exceed defined service-level agreements (SLAs) for order fulfillment, STAT deliveries, OR case locker accuracy, and ambulatory site delivery timeliness.
  b) Coordinate transportation routes, fleet readiness, and driver compliance across hospital and clinic locations.
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable