Posting Note: Coordinator III, Gift Processing


Join the Development Operations team at Phoenix Children’s Hospital Foundation! We support the essential functions of Foundation staff who are passionate about Phoenix Children’s Hospital’s mission of providing hope, healing, and the best healthcare to children and their families. The ideal candidate will be comfortable working in a dynamic and fast-paced environment, has a great attention to detail, is self-motivated, and possesses strong customer service skills.


Reporting to the Manager, Gift Processing the Coordinator III, Gift Processing coordinates and prioritizes day-to-day gift processing activities, including but not limited to gift batching, donor acknowledgement communications, donor database maintenance, and gift-related customer service.


Key functions:

Primarily responsible for processing quick, accurate, and timely offline and online gift entry into the Raiser’s Edge database following department gift coding guidelines.

Opens and sorts gifts received in the mail and copies all gifts and accompanying gift documentation in preparation for daily bank deposits.

Retrieval maintenance and occasional set-up for online Workplace Giving portals to obtain reports for gift processing.

Merges and prints timely donor acknowledgement letters and tax receipts.

Generates monthly pledge payment reminders and credit card decline notices.

Collects, updates, and maintains key constituent data in the database such as address, phone, and e-mail information, obituaries, and other biographical information.

Assists with routine database cleanup projects as needed.

Answers phone calls from donors received through the Foundation’s general number and responds to e-mails from the Development Operations e-mail inbox.

Assists with covering the front office desk as needed on a rotating basis.

Performs other duties as assigned.

The Coordinator III’s primary responsibility is to assist with managing relationships, partnerships, programs, events and campaigns that result in growing annual revenue for the Foundation. The Coordinator III collaborates with colleagues throughout the Foundation and/or hospital to help deliver first-class programs, events, recognition, and service to internal and external donors. The Coordinator III will take a lead role on project/program execution.

• Takes on a lead role with tasks related to events and project management; communications; donor engagement and stewardship. May be assigned some oversight of revenue and non-revenue items as well as financial reporting duties.
  
• Provides hands-on assistance with fundraising tactics, timely and meaningful donor recognition, and communications. Schedules meetings, volunteers, and tours, and tracks donations.
  
• Collaborates with Foundation colleagues to develop fundraising plans, proposals, prospect cultivation, recognition collateral, promotional materials and reporting to engage and increase interest in philanthropy and sponsorship from individuals and businesses.
  
• Keeps updated calendar of events, merchandise, supplies, contact information in database, tracking reports for campaign and event revenue and expenses.
  
• Helps cultivate key relationships with existing and prospective supporters.
  
• Provides direction and oversight for projects to support staff.
  
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable