Patient Access Rep/Scheduler Float

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Position Details

Department: PCMG-MAIN | PCMG Patient Access
Location: Phoenix
Shift: Mon-Fri, Days, 6:30am-6pm
Category: Patient Access
Posting #: 914851
Employee Type: Full-Time

Position Summary

This position performs efficient and orderly registration of all patients. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Coordinates and manages physician schedules for outpatient office visits working with systems, physicians and team members to appropriately schedule office visits. Enters pertinent patient data and specific physician requests. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

  • Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration and scheduling has been performed in a timely manner.
  • Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
  • Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at time of registration.
  • Answers telephones, schedules appointments, and answers all questions in a timely and professional manner.
  • Facilitates the timely completion of scheduling requests from community and employed physicians with the use of PCH internal referral management systems. Requests medical records as needed for completion of services.
  • Identifies and refers uninsured and under insured patients to the Financial Counselor.
  • Performs registration in appropriate system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
  • Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation and a positive public image for PCH.
  • Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
 Do you meet this requirement?
1. High School Diploma or equivalent
Required
2. Associates Degree
Preferred
Experience
 Do you meet this requirement?
1. 2 years of experience in a Medical Office or retail environment including direct customer contact and service, OR equivalent combination of education and experience
Required
2. 2 years of experience with computer database systems
Required
3. 2 years of experience with Patient Access and/or Scheduling
Preferred
4. Experience with AMPFM, Misys, or HIS platform
Preferred
Special Skills
 Do you meet this requirement?
1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
Required
2. Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws.
Required
3. Ability to speak and write Spanish
Preferred
4. Follow any payer or governmental requirement as required by organization.
Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Occasionally
13. Physical Requirement - Near Vision - Constantly
14. Physical Requirement - Far Vision - Constantly
15. Physical Requirement - Color Discrimination - Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Confined areas - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply