Under the supervision of the Director of Patient and Family Centered Care, the Manager is responsible to provide day to day management and oversight of Child Life programs (including the Child Life Zone and Adaptive Care) and Therapeutic Arts. The Manager is responsible for the planning, development and execution of strategic objectives for departments and programs assigned. Accountable for demonstrating a commitment to providing high quality patient care and service through positive leadership and total quality management. Manager will serve as a resource to patients, families and staff, as well as collaborate with organizational leaders to enhance the resources available and provided to patients and families. Maintains standards for professional practice and regulatory compliance and is responsible for daily operations, budget management, staffing, patient safety, customer service and performance and improvement efforts.

1. Financial Management
   • a.Monitors and analyzes assigned budgets and address variances with action plans
   • b.Manages and meets productivity metrics and variances for Child Life and the Therapeutic Arts Program; monitors employee productivity and provides suggestions for increased service or productivity
   • c.Leads planning for division special events and donations, collaborating with internal and external stakeholders
   • d.Collaborates with the director on the financial resources and support provided by the foundation
   • e.Identifies areas for cost containment and ensures expenses are managed
   • f.Assists Director will operational and capital budget preparation
2. Human Resource Management
   • a.Develops staffing models and evaluates staffing patterns and needs for Child Life and Therapeutic Arts; matches staff competency with patient needs.
   • b.Manages human resources within the scope of labor laws and hospital policies.
   • c.Applies recruitment techniques and strategies to fill vacancies.
   • d.Applies individual and team interview techniques to select qualified applicants.
   • e.Develops, oversees and evaluates orientation program for all departments and programs; responsible for orientation and training of staff.
   • f.Conducts staff evaluations, assists staff with setting goals, implements continual performance development, initiates corrective actions and terminates staff as needed.
   • g.Ensures staff have the appropriate equipment, supplies and resources to perform their jobs and meet goals, cost controls and deadlines.
   • h.Ensures licenses and certifications are current for all employees in the department.
3. Performance Improvement
   • a.Identifies key performance indicators for departments and programs, establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements.
   • b.Monitors and reports safety events; participates in root cause analysis; promotes evidence-based practices; manages incident reporting; promotes patient safety.
   • c.Monitors and promotes workplace safety requirements.
   • d.Maintains survey and regulatory readiness by ensuring completion of key monitoring and audits. Leads policy and procedure guideline protocol efforts within the unit/organization as assigned.
   • e.Assesses customer and patient satisfaction; develops strategies to improve the patient and family experiences.
   • f.Collaborates with director to plan, implement and evaluate improvements to operational work flow and processes.
   • g.Actively promotes internal and external communication.
4. Strategic Management
   • a.Researches and develops new and innovative Child Life, and Family Centered Care programs that are measurable, outcome-driven, and evidence-based.
   • b.Collaborates with the director to develop and oversee long term strategic goals for Child Life program, Therapeutic Arts and special events.
   • c.Leads the strategic planning and expansion of services for Child Life programs.
   • d.Leads planning for special events and donations, collaborating with internal and external stakeholders.
   • e.Assesses readiness for change; involves staff in change processes; communicates change; evaluates outcomes.
   • f.Facilitates staff meetings and ensures meetings are run effectively.
   • g.Collaborates and advocates with other departments to improve the environment and quality of services provided to pediatric patients and families.
   • h. Supports a culture of innovation to drive change and improvement.
5. Clinical Leadership
   • a.Maintains clinical skills and expertise to support the needs of Child Life service line; provides clinical expertise regarding pediatric population as it relates to Child Life.
   • b.Represents and communicates Child Life practices and psychosocial issues of neonates, infants, children, adolescents, and their families to the organization.
   • c.Establishes operating standards, implements quality improvements and communicates them to other departments.
   • d.Assigns resources to match clinical needs within the department.
   • e.Provides needed direction to staff to meet patient care needs.
   • f.Understands and follows policies and procedures.
   • g.Ensures compliance with federal and state regulatory agencies and hospital policies.
   • h.Ensures licenses and certifications are current for employees.
6. Relationship Management and Influencing Behaviors
   • a.Manages conflict; identifies issues that require immediate attention and applies principles of crisis management to handle situations as needed.
   • b.Promotes team dynamics; mentors and coaches staff and colleagues; applies communication principles.
   • c.Role model professional behavior; applies motivational theory; acts as a change agent; assists others in development problem solving skills; fosters a healthy work environment.
   • d.Promotes professional development; promotes stress management; applies principles of self-awareness; encourages evidence-based practice; applies leadership theory to practice.
7. Performs miscellaneous job related duties as requested.

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable