This position is responsible for leading the deployment, implementation, training and maintenance of clinical systems within their clinical IT department operated at PCH. These responsibilities include the hiring and retention of staff, managing of all aspects of system implementation and support, and a key role in the strategic direction of IT clinical systems in partnership with other clinical systems leadership. It is expected that all IT directors also take a role in the overall direction of the division, and make regular and valuable contributions to the overall operation of the division.

• Directs the implementation of new clinical systems within their area of responsibility
  
  Serves as an IT sponsor for key initiatives and manages those initiatives in collaboration with their operational counterparts and the project management office to ensure on time and successful project delivery
• Directs the support and maintenance of existing clinical systems within their area of responsibility
  
  Has an understanding of and helps manage vendor relationships along with contracts and invoicing for the applications under their responsibility
• Monitors and improves customer service in all areas of responsibility
  
  Leverages data and ongoing metrics to ensure continual improvements in customer service. Holds supervisors accountable for ensuring all team members provide outstanding customer service within their areas of expertise
• Takes a leadership role in the selection process of new clinical solutions
  
  Stays current of industry trends and solutions in order to provide expert recommendations for innovative and forward thinking solutions at PCH. Oversees the selection process in partnership with other key stakeholders
• Actively participates in the leadership of the IT Division
  
  Brings new ideas, innovations and operational expertise to the IT division and partners across the division to ensure the department strategy and ongoing operations are well informed and managed
• Performs miscellaneous job related duties as requested.
  

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable