Supervisor Patient Access Financial Counseling

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Position Details

Department: CORP | Financial Counseling
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Patient Access
Posting #: 894567
Employee Type: Full-Time

Position Summary

Posting Note: Full time On-site at our main campus in Phoenix. Must have knowledge of our State Medicaid and Marketplace insurers.

Reporting to the Patient Access Financial Clearance Center Manager this position is responsible for overseeing the day-to-day operations of financial counseling activities. The Financial Counseling Supervisor assists in the supervision by functioning as a group/team mentor and resource liaison. Responsible for leading, training, and motivating team members. In addition, this position is responsible for reviewing staff work schedules, monitors daily productivity of the staff, and reallocates duties as needed to assure the timely completion of duties. Responsible for collecting pre-service and time of service payments. This position must advise and educate families and patients of the financial assistance policies and assist families and patients in accessing financial resources available for their care.

Position Duties

  1. Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
    • Attends and actively participates in staff and interdepartmental meetings.
  2. Acts as a role model by displaying exemplary, compassionate and professional behavior and motivates staff to provide excellent, patient-focused service.
    • Provides ongoing feedback to all staff both new and existing and takes person responsibility for all issues by serving as a resource to the Financial Counselors on more complex cases.
  3. Based on insurance information obtained and using technological tools available, assists Financial Counselors in calculating deductibles, copays, out of pocket maximums, coverage restrictions, or other out of pocket expenses.
    • Builds relationships and maintains ongoing positive communication with patients, staff, DES, physicians and payers to provide information and/or resolve issues. Serves as a resource to all customers.
  4. Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
    • Monitors the Financial Counselor Work Queue to ensure there is appropriate coverage to support and meet business needs. Ensures appropriate coverage by reviewing staff work schedules.
  5. Maintains department manuals and reference materials. Communicates and implements updates and requirements on a timely basis.
  6. Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
    • Identifies opportunities for departmental process improvements.
  7. Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.
  8. Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI`s.
  9. Responds to patient fluctuations and assists staff in daily needs. Performs the duties of a Financial Counselor as needed.
  10. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
 Do you meet this requirement?
1. Associates degree in health care, business or related field OR the equivalent combination of education and experience
Required
2. Bachelor’s degree in health care or related field.
Preferred
Experience
 Do you meet this requirement?
1. Minimum of four (4) years of experience in a health care setting that includes six months experience with computer-based Patient Management and/or billing systems
Required
2. Experience performing Financial Counseling activities.
Required
3. Experience in a Financial Counseling supervisor and/or leadership role.
Preferred
4. Experience with EMR, document managing and payor website portals.
Preferred
Special Skills
 Do you meet this requirement?
1. Knowledge of Medical Terminology and ICD10/CPT codes and an understanding of HIPAA privacy laws.
Required
2. Basic computer knowledge.
Required
3. Excellent verbal and written communication and active listening skills to support interaction and participation in meetings with employee’s, patients, physicians, payer representatives, and representatives of other departments within organization.
Required
4. Knowledge of insurance and governmental programs, regulations, and application processes.
Preferred
5. Knowledge of Medicaid programs within Arizona.
Preferred
6. Ability to speak and write Spanish.
Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Walking - Occasionally
12. Physical Requirement - Near Vision - Constantly
13. Physical Requirement - Color Discrimination - Occasionally
14. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
15. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply