The Patient Logistics Dispatcher is a high energy, detail-oriented position requiring a positive attitude working in a 24/7 environment. Responsibilities include communicating verbally and electronically with all departments in the hospital, along with coordinating staff resources to respond to logistical transport requests in an efficient manner. Maintains highest level of professional communication and excellent customer service working with team members, patients, and families.

1. Maintain Workflow
   • Receives, prioritizes, and dispatches a high volume of transport request efficiently. Must be able to multitask using/monitoring multiple electronic systems with multiple screens.
   • Responsible for maintaining transport workflow of the shift. Problem solves by placing patient needs first, using excellent customer service to interface with transport and clinical teams.
   • Excellent verbal and written communication using Microsoft Office, phone, secure messaging, and other electronic systems.
2. Productivity
   • Provides direction to the transport team to ensure resources are used in the most efficient manner.
3. Job Knowledge
   • Resources on active processes in the transport department, along with all other interfacing departments that utilize transport services including Emergency Department, Care Areas, ICU’s, and Surgical departments.
4. Quality
   • Uses report-based data to adjust staffing levels per the guidelines. Creates end of shift reports productivity, quality and customer service, for action needed by manager.
5. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable