This position performs a variety of clerical, administrative, and customer service functions to support retail pharmacy operations in accordance with state and federal regulations. This position assists with management of medication and supply inventories, packaging and shipping of orders for home delivery, cashiering, answering and triaging telephone calls, resolving customer service issues, document management, and filing and documentation of third-party reimbursement. This position receives supervision of work activities from outpatient pharmacists and outpatient pharmacy leadership; this role does not supervise any other position.

1. Assists with ordering, receiving, stocking, and maintenance of medication and supply inventories; restocks pharmacy areas and orders supplies for departmental use from Materials Management and/or designated vendors as requested.
2. Assists with packaging and processing of medication orders for home delivery and clinic delivery in accordance with regulations and department policy.
3. Assists with cashiering on sales of prescriptions and over-the-counter products, including accessing the pharmacy computer system to determine if a prescription is ready for pick up or delivery.
4. Actively assists with customer service support by answering non-professional telephone inquiries, including receiving a refill request. Triages calls in a timely manner to a pharmacist, intern, pharmacy technician, or pharmacy technician trainee as appropriate and exhibits PCH Values of excellence in patient care, service, and communications at all times. Proactively solves customer service issues independently where appropriate.
5. Assists the Financial Specialist and Patient Care Coordinator with document management, filing, and timely documentation of third-party reimbursement.
6. Participates in departmental in-service programs and meetings to maintain ongoing awareness of current practices and procedures and completes assignments to serve as a trainer for new staff as appropriate.
7. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable