Director Rehab Services

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Position Details

Department: CORP | Clinical Operations Admin
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Director/Management
Posting #: 870176
Employee Type: Full-Time

Position Summary

The Director, Rehab Services is responsible for leading the operational and strategic growth of the Phoenix Children’s inpatient and outpatient rehab service line and provides high level decision making to ensure operational effectiveness of the service line. The Director of Rehab is accountable for continuous improvement of rehab services to produce quality outcomes that meet/exceed the needs and expectations of those served by Phoenix Children`s. Must collaborate effectively and build collegial relationships with internal and external stakeholders ensuring optimal coordination of care and strategic positioning. Responsible for the overall clinical quality, integrity, service excellence and financial viability of Rehab services across all sites of service to ensure the customer’s and enterprise’s expectations are met. Plans, develops, implements, and monitors appropriate provision, documentation, billing of clinical services and customer relations. Identifies new opportunities and implements growth strategies, as well as evaluates effectiveness of employees and ongoing programs.

Position Duties

  1. Strategic Management
    • a.Develops strategies, with input from key stakeholders, to ensure effective market positioning for rehab in alignment with overall PCH goals and expectations.
    • b.Enhances and develops relationships with physicians and other key stakeholders to bolster programs that will lead to improved outcomes and additional volume and revenue, improving clinical care and PCH’s strategic positioning in the marketplace.
    • c.Provides expert and concise evidence-based documents using data to drive decisions and monitor progress.
    • d.Provides oversight and change management for departments assigned.
    • e.Co-leads with PM&R Medical Director and Nursing Director for IP rehab unit and CARF accreditation to support strategic goals and initiatives.
    • f.Builds working relationships with physicians and other leaders and service lines to drive performance improvement and meets strategic goals for the organization as they relate to rehab services.
    • g.Contributes to a culture of innovation to drive change and improvement.
  2. Financial Management
    • a.Thorough understanding of facility-based billing and hospital revenue cycle; able to identify interventions to respond to changes in reimbursement.
    • b.Strategize opportunities to improve operational efficiencies and increase profitability within rehab services.
    • c.Develops financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances within rehab service line.
    • d.Creates, monitors, and analyzes assigned budgets and addresses variances with action plans.
    • e.Manages and meets productivity metrics and variances for departments assigned.
    • f.Manages capital planning for departments assigned.
    • g.Ensures expenses are managed properly and identifies opportunities for cost containment.
    • h.Ensures compliance with all billing requirements within the state of Arizona.
  3. Clinical Leadership
    • a.Provides clinical expertise regarding pediatric population and upskills staff as needed.
    • b.Assigns resources to match clinical needs across rehab services.
    • c.Ensures documentation is timely and accurate.
    • d.Ensures timely evaluations and consults according to hospital, state, and federal policy.
    • e.Monitors referrals for appropriate plan of care including duration and visits.
    • f.Ensures compliance with DNV, federal and state regulatory agencies and hospital policies.
  4. Performance Improvement
    • a.Identifies key performance indicators for all sites of service and establishes data collection methodology, evaluate performance data, and responds to outcome measurement findings.
    • b.Identifies process improvement strategies to improve overall quality and safety, customer service and financial performance within service line.
    • c.Ensures QAPI plans in place to meet national benchmarks and metrics all departments, including CARF accreditation requirements.
    • d.Assesses customer (internal and external) and patient satisfaction; develops and implements strategies to address and improve satisfaction issues.
    • e.Ensures safety events and trends are actively managed and addressed.
    • f.Actively promotes internal and external communication.
  5. Human Resources
    • a.Identifies staffing needs for departments assigned, develops action plans to meet these needs as warranted, including the addition of other sites within the enterprise.
    • b.Manages human resources within the scope of labor laws and hospital policies.
    • c.Applies recruitment techniques and strategies to fill vacancies.
    • d.Applies individual and team interview techniques to select qualified applicants.
    • e.Develops, oversees, and evaluates onboarding process and content for departments assigned.
    • f.Conducts staff evaluations, assists staff with setting goals, implements continual performance development, initiates corrective actions, and terminates staff as needed.
  6. 6. Relationship Management and Influencing Behaviors
    • a.Identifies when conflict remains and intervenes to help resolve.
    • b.Identifies issues that require immediate attention and applies principles of crisis management to handle situations as needed.
    • c.Influences other leaders through role modeling good communication and professional behavior; applies motivational theory and acts as a change agent; assists others in problem solving skills.
  7. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
 Do you meet this requirement?
1. Master’s Degree or higher in Physical Therapy, Occupational Therapy, or Speech Language Pathology
Required
2. Master’s in healthcare administration, Business Administration or equivalent
Preferred
Experience
 Do you meet this requirement?
1. 10 years of progressively responsible and relevant experience, including a minimum of 7+ years of leadership experience in rehab services
Required
2. CARF accreditation experience
Preferred
3. Pediatric experience
Preferred
Certifications / Licenses / Registries
 Do you meet this requirement?
1. Current State of Arizona License in Physical Therapy, Occupational Therapy or Speech Language Pathology by start date
Required
Special Skills
 Do you meet this requirement?
1. Comprehensive and thorough understanding of all elements of health care delivery, including strategy, business planning, operations, and financial conditions for rehab services. Knowledge of inpatient and/or outpatient rehab services. Knowledge of computer systems and software used in functional area and demonstrated computer skills
Required
2. Strong organizational and interpersonal skills. Ability to determine appropriate course of action in more complex situations. Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work. Ability to complete work assignments accurately and in a timely manner.
Required
3. Ability to handle difficult situations involving patients, physicians, or others in a professional manner. Strong ability to work collaboratively with medical staff and leadership. Ability to maintain confidentiality of all medical, financial, and legal information. Demonstrated leadership ability and success managing change. Ability to drive change and be flexible to new concepts and ideas. Ability to manage results, processes and relationships while driving to identified outcomes.
Required
4. Ability to communicate effectively, both orally and in writing, with solid writing skills and the ability to write/edit all kinds of copy that clearly articulates the organization`s value to both internal and external audiences.
Required
5. Knowledge of the approaches and methods of process improvement, including planning, setting priorities, systematic performance assessment, implementation based on such assessment, and maintaining achieved improvement.
Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Frequently
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Frequently
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Frequently
14. Physical Requirement - Far Vision - Frequently
15. Physical Requirement - Color Discrimination - Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply