Posting Note: Donor Relations Strategist – Individual Giving

Reporting to the Director of Donor Relations, the Donor Relations Strategist – Individual Giving, is responsible for the development and implementation of strategic stewardship programs and comprehensive, individualized stewardship plans for donors, targeted groups and potential donors. In collaboration with gift officers, decision support and donor relations staff, the Donor Relations Strategist will lead the coordination, and implementation of a thoughtful and creative stewardship program responsive to the needs of frontline fundraisers, donors, and prospects from the point of initial acknowledgement through the lifecycles of the funds and the lifespans of their donors.
The Phoenix Children’s Hospital Foundation is committed to delivering an innovative, mission-inducing and data-driven stewardship program, with a keen focus on delivering a donor-centric model thereby strengthening relationships with donors and partners.
The ideal candidate has several years of demonstrated success managing a stewardship program; is an exceptional listener, writer and editor; has superlative attention to detail; is comfortable managing multiple priorities and deadlines; and thrives in a creative, collaborative environment.
This position is part of the Donor Relations team and will be integrated within the Individual Giving business unit, collaborating with colleagues to deliver exceptional stewardship, recognition and service to internal and external stakeholders.
Principal Duties & Responsibilities
Duties and responsibilities include, but are not limited to the following:
Strategy and Stewardship - planning, execution and intentional evaluation of donor and stakeholder stewardship plans, including:
• Designs and manages the implementation of a business unit-wide, comprehensive stewardship and donor relations system that appropriately and consistently promotes meaningful interaction with and recognition of donors at all levels
• Proactively supports the stewardship efforts of the principal, major, planned, midlevel/annual and grant gift officers by assisting them in establishing and coordinating individualized stewardship plans for donors with whom they work
• Implements unique donor journeys based on the demographic and other various aspects of the donor.
• Identifies and recommends best practices being developed at top institutions and applies these to leverage stewardship opportunities that enhance the donor experience and build new avenues of engagement.
• Thinks strategically and develops creative methods for stewarding donors in order to maintain and advance high-quality, long-term relationships
• Maintains focus on larger organizational goals and aligns programs, donor initiatives and activities accordingly
• Leads staff with developing and executing analysis of their programs by setting key metrics to measure the financial impact of stewardship efforts
• Works in close partnership with the Director of Donor Relations to develop operating policies and procedures, as well as departmental and individual goals and metrics
• Establishes and oversees models for acknowledging, tracking, recognizing, involving and reporting to donors that are consistent across all levels of philanthropy
• Develops and gathers content across the department and the hospital that are essential for a comprehensive stewardship program
• Designs, documents and manages implementation of a systematic and integrated donor relations program that encompasses recognition and stewardship events, giving societies, chair and naming celebrations, giving summaries, volunteer engagement and philanthropy impact reporting
• Leads with a collaborative approach, works in partnership with revenue business units and is an effective advocate for fostering a culture of stewardship that permeates all Foundation activities

Stewardship Events and Activities
• In collaboration with the Senior Specialist of Events, plans and executes events in the gift planning and midlevel/annual gift spaces – this may include donor experiences, receptions, specialized tours, check presentations, etc.
• Coordinates volunteer and hospital experiences for principal, major, planned, midlevel/annual, and grant donors
Communications & Marketing
• Works collaboratively with Communications and Digital to develop and execute a comprehensive donor experience strategy with targets and measurements.
• Writes philanthropic impact reports that convey impact and align with production schedules
• Liaises with Foundation and Hospital Communications for media events, requests, announcements and releases
• Utilizes social media to enhance stewardship strategies and experiences

Leadership

• Participates in improving organizational performance by implementing areas or approaches for improvement, performing new procedures, and providing input to department discussions
• Attends and participates in regular departmental staff meetings, communicating information and team updates

Professional Development

• Forges and maintains strong relationships with donors, volunteers, administrators, physicians, clinicians, patient families and development colleagues
• Enhances professional knowledge by attending internal and external training opportunities that will advance the development program
QUALIFICATIONS
• Bachelor's degree and five years related development experience including experience leading a complex stewardship program or as a successful gift officer
• Master’s degree preferred
• Communications, marketing, public relations background work experience an asset
• Experience working with senior executives and high profile stakeholders
• Passion for building relationships and producing mission-focused events
• High level of enthusiasm and energy combined with a positive, can-do attitude
• Ability to multi-task with a keen attention to detail
• Creativity, initiative and sound judgment
• Team player with a calm demeanor and high level of comfort working with diverse teams
• Ability to work independently and manage competing priorities
• Goal-oriented, resourceful, flexible, and good humored
• Must demonstrate diplomacy, tact and professional demeanor with volunteer boards, senior leadership and physicians, donors, volunteer committee members, event attendees, and patients and families of PCH
• Strong computer skills, including proficiency with Microsoft Office software and a CRM database (such as Raiser’s Edge)
• Experience with design software including Adobe Photoshop, Illustrator and Canva
• Ability to maintain a flexible schedule to accommodate occasional night and weekend events
Proven skills and ability to manage multi-phase projects from inception to completion, including the ability to build consensus among team members and balance multiple concurrent priorities. Required
Must display a high level of maturity and personal integrity and ability to understand, develop, and sustain resilient and dynamic relationships with donors, colleagues, and senior management. Required
Must possess excellent verbal and written communication skills as well as be adept at problem solving and using judgment in situations requiring independent initiative and tact. Required
Exhibits critical thinking skills, the ability to work independently in a fast paced environment, balance and prioritize multiple tasks with minimal oversight. Required
Ability to interact comfortably, tactfully and effectively with varied internal and external constituencies Required
Strong project management and organizational skills, ability to multi-task and attention to detail is critical. Superior written and verbal communication skills required. Must be effective in working with a wide range of audiences, including the highest level of PCH constituents. Required

Working in close collaboration with leadership, the Sr Specialist develops and implements all aspects of multiple programs that align with hospital’s mission and support the Foundation’s goals. Working independently, the Sr Specialist may be in charge of overseeing program/project execution that could include staffing, volunteers, budget and fundraising goals from start to finish. This position may also be responsible for special events that publicize the organization and its programs to the community. Position may have direct and/or indirect oversight of lower-level staff members and/or volunteers.

1. Program Development: Provides leadership and/or oversight in the development of fully-fledged programs complete with policies, procedures and techniques.
2. Staff Oversight: Responsible for training, assisting and collaborating with staff members who are involved in one or more programs. Indirect and/or direct supervision must facilitate communication, aid organization, coordinate objectives and ensure that standards are met.
3. Allocate Resources: Allocates a specific amount of resources for each program while avoiding the depletion of resources as well as the degradation of quality.
4. Manage Budgets: Creates and analyzes budgets for each program in order to minimize unnecessary expenditures, including complex budgetary planning and forecasting.
5. Process Documentation: Manages the tracking of deliverables, monitoring progress and translating data towards future growth projections.
6. Performs miscellaneous job related duties as requested.

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable