Manager - Children's Surgery Program


Position Details

Department: PCH-MAIN | Children's Surgery Admin
Category: Director/Management
Location: Phoenix
Employee Type: Regular
Posting #: 844313
Posted On: 6/19/2024

Position Summary

Responsible for managing the operations of the Children's Surgery Program at Phoenix Children's Hospital in collaboration with medical directors and Director of Surgical Quality and Trauma Program. Responsible for the organization of services and systems necessary for a multidisciplinary approach to providing care to children with surgical needs. Plays an active role in the administration and review of children's surgical care across the continuum, from admission through discharge. Promotes the delivery of high quality surgical care through clinical practice, consultation, education, collaboration, leadership and research. Assumes accountability for coordinating the functions within the program which includes program planning and development, clinical practice/ system coordination, developing and managing the operational budget, supervising personnel working within the department, overseeing the National Surgical Quality Improvement Program (NSQIP) activities and personnel, providing education to the multidisciplinary personnel involved in surgical care both within Phoenix Children's and other outside agencies while maintaining compliance with all state and national guidelines for verification.

Position Duties

  1. Coordinates, implements and evaluates clinical services as well as system elements essential for an organizational multi-disciplinary team approach for the care of surgical children.
    • Responsible for compliance with relevant state and national standards and regulations for Level I status. Coordinates the verification process by the American College of Surgeons preparing staff and facility for site reviews.
    • Coordinate management across the continuum of children's surgical care, which includes planning and implementation of clinical protocols and practice-management guidelines, monitoring care of in-hospital patients, and serving as a resource for clinical practice.
    • Acts as liaison between the program and other services in the organization involved in delivering care for surgical patients.
    • Supervises collection, coding, and developing processes for validation and analysis of data. Designs and oversees the data collection to facilitate performance improvement activities, trend reports, and research while protecting confidentiality.
    • Participates in the development of children's surgical care systems at the community, state, and national levels.
    • Coordinates program development activities with all key members of the clinical teams. This includes program planning and development of department goals and objectives that address quality performance, financial performance and market performance.
    • Maintains current educational preparation by obtaining a minimum of 16 hours of external pediatric continuing education per year related to the care of children undergoing surgery.
  2. Develops specific education and research efforts
    • Stabilizes the complex network of many disciplines that work in concert to provide high-quality children's surgical care. Serve as an internal resource for staff in all departments, and act as an extended liaison for other system entities.
    • Provides intra-facility and regional professional staff development, participates in case review, implements practice guidelines, and directs community-education programs.
    • Involved in research projects, analysis, and distribution of findings. Facilitates protocol design for accurate data collection, feedback, and analysis, and understands the requirements of research oversight.
    • Initiates and participates in outreach activities and educational projects that promote the Children's Surgery Program to health care professionals and the community. Is actively involved in local and state activities to effect change related to improved care and prevention efforts.
    • Serves on organizational committees, both internal and external, to represent the mission and goals of the Children's Surgery Program, promoting quality patient care.
    • Represents Phoenix Children's Hospital on the local, state and national level regarding children's surgical issues, attending and presenting educational offerings to obtain/distribute current information to further develop the level of care delivered to injured children. Assumes a proactive role in the community concerning injury prevention through public activities and public education opportunities.
  3. Provides Fiscal Management
    • Prepares and manages the operating budget demonstrating prudent resource utilization and effective collaboration with the accounting and billing departments to monitor account revenue and expenses.
    • Maintains current knowledge of legislative and regulatory activities that impact reimbursement for clinical services and professional activities.
  4. Quality Improvement
    • Systematically identifies and evaluates patient specific and systems specific surgical care across the continuum in collaboration with the Children's Surgery Medical Director and surgical and anesthesia leadership
    • Develops and supports processes for the collection and integration of data. Responsible for developing metrics for quality measurement.
    • Designs and implements program scorecard/dashboards for performance measurement and management.
    • Assures that evaluation and feedback processes are in place for surgical care, EMS and referring facilities.
    • Ensures that the Children's Surgery Program is in compliance with the standards set forth by the American College of Surgeons.
  5. Personnel Management
    • Manages, as appropriate, the operational, personnel, and financial aspects of the Children's Surgical Program. Serves as a liaison to administration, and represents the Children's Surgical Program on various hospital and community committees to enhance and foster optimal care management.
    • Manages staff by recruiting, selecting, orienting, and training employees. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
    • Assesses employee job satisfaction.
    • Maintains files and documents in compliance with regulatory standards.
  6. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor's Degree in Nursing
2. Master's Degree in Nursing or Business Administration
Do you meet this requirement?
1. 3 or more years of experience in surgical centers
2. Prior management experience and nursing experience in related departments
Certifications / Licenses / Registries
Do you meet this requirement?
1. Current State of Arizona RN License from a compact state with multistate privileges or the ability to establish licensure according to Arizona law prior to start date.
2. Current BLS Certification for Healthcare Provider from the American Heart Association.
3. Current PALS Certification.
Special Skills
Do you meet this requirement?
1. Critical thinking; Analytical skills; Organization/time management skills; Communicates effectively; Able to plan and think strategically; Financial management skills.
2. Values diversity and team work.
3. PC spreadsheet and database skills.
4. Demonstrates integrity - is ethical in conduct and decision making.
5. Demonstrates initiative, creativity and flexibility.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
3. Physical Requirement - Hearing - Constantly
4. Physical Requirement - Pushing/pulling - Occasionally
5. Physical Requirement - Reaching - Frequently
6. Physical Requirement - Sitting - Occasionally
7. Physical Requirement - Standing - Constantly
8. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
9. Physical Requirement - Talking - Constantly
10. Physical Requirement - Walking - Frequently
11. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
12. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
13. Occupational Exposure/Risk Potential - Inside office environment - Applicable
14. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
15. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
16. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
17. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply