Ld Patient Access Rep


Position Details

Department: PCH-NW | Hospital Registration
Category: Patient Access
Location: Glendale
Employee Type: Regular
Posting #: 831299
Posted On: 4/17/2024

Position Summary

Posting Note: Are you customer service driven and have a passion to help families and children? Consider joining us as a Lead Patient Access Rep to help support our Patient Access team and Supervisors in our new facility at our Arrowhead Emergency Department! Our Patient Access Reps will support families and their children navigating their check-in process upon entering our facility. The Lead Patient Access Rep will be dependable, flexible, communicates well, and is a team-player. Apply today to be part of our amazing team!

The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children`s Hospital. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

Position Duties

  1. Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required.
  2. Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible.
  3. Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities.
  4. Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary.
  5. Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary.
  6. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH.
  7. Serves as a leader and assists with quality and productivity management processes.
  8. Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements.
  9. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  10. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High school diploma or equivalent.
2. Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience.
Do you meet this requirement?
1. Two (2) years of experience in a healthcare setting which includes experience with patient access or registration.
2. Electronic Medical Record (EMR) experience.
3. Experience providing exceptional customer service.
Special Skills
Do you meet this requirement?
1. Follow any payer or governmental requirements as required by the organization.
2. Advanced knowledge of Patient Access/Admissions/Registration functions.
3. Ability to speak and write Spanish.
4. Thorough knowledge of insurance, registration process, and third party payors.
5. Strong multitasking and communication skills.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Frequently
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Constantly
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Occasionally
14. Physical Requirement - Far Vision - Occasionally
15. Physical Requirement - Color Discrimination - Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Confined areas - Applicable
20. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
23. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
24. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply