Manager of IT Administrative Systems


Position Details

Department: CORP | IT Development & Admin Systems
Category: Director/Management
Location: Phoenix
Employee Type: Regular
Posting #: 831295
Posted On: 4/17/2024

Position Summary

The Manager, Administrative Systems provides leadership, coordination and organization to support the activities and operations of the Administrative Systems team within the IT department. Administrative systems include, but are not limited to finance, HR, payroll and supply chain systems. Key areas of focus are providing robust production support, implementing new technology solutions and providing excellent customer service for Administrative systems.

Position Duties

  1. Manages the Administrative Systems team.
    • Determines staffing requirements for teams work activities.
    • Hires and trains new staff.
    • Supervises direct reporting staff according to overall company policy.
    • Sets employee goals and objectives on an annual basis.
    • Develops staff to maximize potential by meeting with staff one on one regularly.
    • Monitors staff performance including regular performance reviews.
    • Prioritizes and delegates work duties to staff.
    • Allocates use of available resources between projects and production support.
    • Monitors and assists staff with work progress.
    • Participates in departmental strategic and budget planning processes.
    • 11. Communicates organizational news and updates with staff.
    • 12. Consistently Accountable.
    • 13. Consistently Self-Directed.
    • 14. Consistently produces quality work product.
    • 15. Consistently demonstrates a collaborative communication style.
  2. Leads and coordinates Administrative Systems production support.
    • Provides high quality customer service through courteous and professional communication. Supports and maintains effective relationships by means of consistent follow-up and documentation.
    • Provides production support of Administrative Systems including routine maintenance, administration, upgrades, custom software development, as well as help desk ticket resolution.
    • Works closely with staff and customers to anticipate, plan, and prioritize system functionality changes.
    • Serves as point of contact with vendors for systems-related questions and issues.
    • Develops and maintains system documentation.
    • Plans and coordinates upgrades and patching.
    • Diagnoses, troubleshoots and resolves problems and coordinates with external support from vendors and internal resources when necessary.
    • Develops detailed work plans, schedules, estimates, resource plans, and status reports and is responsible for ensuring adherence to quality standards.
    • Provides individual and/or group instruction and training to staff and customers.
    • Assists in the development of standard operating procedures, operating and service level agreements, and customer service guidelines.
    • 11. Analyzes business and user needs, documents processes and requirements, and translates into appropriate designs and specifications. Leads or participates in their implementation, testing, and validation in collaboration with customers and vendors.
  3. Leads and coordinates Administrative Systems projects and implementations.
    • Act as a change agent and drive organizational change and improvements related to new technology being implemented.
    • Identify and document legacy system and all related systems (upstream/ downstream), performing fit/gap analysis to ensure all existing functionality is accounted for in the new technology being implemented.
    • Translate new desired functional requirements into technical specifications to ensure new technology being implemented supports long-term goals.
    • Assists with the design and configuration of new technology being implemented applications, handle data interface design and configurations, and ensures business rules data format, field validation, and data loads are correct.
    • Document application specifications and configurations and create project plans for future updates.
    • Communicate regularly with the application and support analysts, identifying open issues and impacts on time lines.
    • Conducts analysis for other departments when necessary with respect to project deliverables.
    • Ensure all implementation project tasks are completed in a timely and accurate manner to the satisfaction of the user community and are within allocated budget amounts.
    • Assist in determining resource requirements for project plans.
    • Prioritize and manage multiple priorities and deadlines across many competing and concurrent tasks.
    • 11. Executes projects in accordance with the methodologies and processes put in place by the Project Management Office.
  4. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor's degree in Business, Health Administration, Information Systems or equivalent combination of education and experience.
2. Master's degree
Do you meet this requirement?
1. Five or more years of experience in supporting Healthcare Administrative systems.
2. Two or more years of responsible leadership experience in management or supervisory positions.
3. Five or more years of experience in Project Management or leading application implementations.
4. Knowledge of PCH Administrative applications: Lawson, Kronos, GHX, EPSi or other comparable systems.
Special Skills
Do you meet this requirement?
1. Disciplined, data-driven approach to decision making.
2. Strong project management skills.
3. Demonstrated ability to see the big picture and think strategically while at the same time being thorough and detail oriented.
4. Strong leadership skills and ability to manage by influence.
5. Strong vendor management skills.
6. Excellent oral and written communication skills.
7. Excellent customer service skills.
8. Strong problem analysis and problem solving skills.
9. Demonstrated ability to learn quickly.
10. Demonstrated ability to work in a team environment as well as individually.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
3. Physical Requirement - Hearing - Constantly
4. Physical Requirement - Pushing/pulling - Occasionally
5. Physical Requirement - Reaching - Occasionally
6. Physical Requirement - Sitting - Constantly
7. Physical Requirement - Standing - Frequently
8. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
9. Physical Requirement - Talking - Constantly
10. Physical Requirement - Walking - Frequently
11. Physical Requirement - Near Vision - Constantly
12. Physical Requirement - Far Vision - Occasionally
13. Physical Requirement - Color Discrimination - Occasionally
14. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
15. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
16. Occupational Exposure/Risk Potential - Inside office environment - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply