Audio Video Tech


Position Details

Department: CORP | Info Technology Infrastructure
Category: Information Technology
Location: Phoenix
Employee Type: Regular
Posting #: 826708
Posted On: 3/27/2024

Position Summary

This position has overall responsibility for A/V support in the conference rooms throughout the main PCH campus. This individual installs, operates, maintains, services, supports and inventories all A/V related equipment in the conference rooms, as well as portable equipment used for on-campus events. This position closely monitors all equipment, making recommendations for design and needed enhancements/replacements to keep the conference rooms functional. This position responds to telephone calls, e-mails and other requests for technical support in a timely manner with outstanding customer service. The support needs on campus may require this individual to work a varied schedule.

Position Duties

  1. Maintains A/V equipment
    • Ensures that A/V equipment is functional at all times.
    • Plans and makes recommended budget items for replacements and new equipment as needed.
    • Keeps up to date with current trends regarding voice and multimedia technology and makes recommendations as the needs of PCH change.
    • Works to maintain standard A/V solutions across the organization for both ease of use, as well as minimizing support variation.
  2. Provides front-line support
    • Monitors for tickets related to conference room equipment needs and resolves in a timely manner.
    • Provides and maintains easy self-help instructions for all users of conference rooms.
    • Provides routine training for equipment to assist regular users to run their programs independently.
    • Provides on-site support and monitoring for high-profile PCH events with a high level of A/V needs.
  3. Provides excellent customer service
    • Works closely with users to understand their support needs and identify priorities.
    • Assists requester with off-site A/V events to identify equipment needs that can be met with mobile PCH equipment by the sponsors, or assist in coordination with an outside vendor to support the event.
    • Works collaboratively with other members of the PCH team to provide the best A/V support for PCH.
    • Responds quickly to requests for support and/or direction with the use of A/V hardware and software.
    • Provides support in respectful and courteous manner.
  4. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High school diploma or equivalent
2. Associates Degree in film, video, broadcasting or related field
Do you meet this requirement?
1. One year field experience working with a variety of A/V systems, equipment and practices
2. One year of experience working with voice recognition hardware and software
3. Previous experience in a health care setting
Certifications / Licenses / Registries
Do you meet this requirement?
1. Certified Technology Specialist (CTS, CTS-D, CTS-I)
Special Skills
Do you meet this requirement?
1. Outstanding written and verbal communication skills
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Frequently
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Occasionally
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Walking - Frequently
12. Physical Requirement - Near Vision - Frequently
13. Physical Requirement - Far Vision - Frequently
14. Physical Requirement - Color Discrimination - Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
17. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment - Applicable
19. Occupational Exposure/Risk Potential - Confined areas - Applicable
20. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
21. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply