Manager, Emergency Department

Position Details

Department: PCH-NW | Emergency Department
Category: Director/Management
Location: Glendale
Employee Type: Regular
Posting #: 819682
Posted On: 2/27/2024

Position Summary

Posting Note: We are seeking a dynamic and experienced nursing leader to join our team, as the Manager of our Pediatric Emergency Department at our Arrowhead Campus opening this summer. The ideal candidate will be a skilled leader with a passion for emergency care, capable of overseeing departmental operations in a rapidly changing environment, while fostering a culture of excellence and collaboration. The manager will provide support and oversight for both supervisory and frontline clinical team members. Our state-of-the-art Pediatric Emergency Department is equipped with 30 beds, including 6 safer rooms, 24 mixed acuity beds, 1 treatment room, and 2 resuscitation bays. We are committed to providing the highest level of care to our pediatric patients in a supportive and cutting-edge environment. If you are a dedicated, experienced leader looking for an exciting opportunity to open a new department we encourage you to apply.

This position manages, evaluates and supervises operational functions and activities of assigned area by guiding and supporting staff and serving as liaison with other departments to facilitate quick resolution of issues to ensure excellence in a family centered care environment.

Position Duties

  1. Clinical Leadership
    • As needed, provides developmentally appropriate clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate patient care; participates as appropriate in emergent situations.
    • Maintains 24/7 accountability for patient care operations. Works with unit leadership and House Supervisors to support unit needs and access to leadership representation 24 hours, 7 days a week.
    • Responsible for collaborating with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
    • Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals. Implements innovative and effective recruitment, retention and onboarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
    • Ensures continual delivery of high quality nursing care.
    • Assures compliance of The Joint Commission and CMS standards as well as other regulatory agencies.
    • Enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measures health outcomes against standards; makes or recommends adjustments.
    • Assumes bed-manager responsibility in collaboration with House Supervisor as scheduled.
    • Remains current and works towards best practice in nursing management, clinical knowledge and PCH policies and procedures. Incorporates nursing expertise by serving as a resource related to clinical aspects of areas of responsibility.
  2. Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
    • Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
    • Implement strategies to foster staff’s high engagement, maintain low staff turnover, and support high level of staff satisfaction.
    • Assists staff with goal setting; implements continual performance development.
    • Evaluates staffing patterns/needs; match staff competency with patient acuity.
    • Works collaboratively with Clinical Supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
    • Monitors/reviews safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address drifts in practice.
    • Assesses customer and patient satisfaction; develop strategies to address satisfaction issues.
    • Collaborates with unit-based Clinical Education Specialist for orientation and ongoing professional development of all staff.
    • Participates both proactively and retroactively in assessing and reviews quality of care by utilizing modalities such as rounding, data collection through dashboards, etc. and participating in event reviews, as appropriate.
  3. Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    • Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    • Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    • Works in collaboration with other leaders and departments to develop, secure approval for, and monitor revenue, expenses and capital budget for areas of responsibility.
    • Reviews financial data monthly and recommends/implements strategies to ensure compliance with approved budgets.
    • Conducts ongoing evaluation of productivity.
  4. Provides strategic management for department.
    • Provides strategic management for department.
    • Establishes and oversees unit-based goals in conjunction with division and organizational goals/priorities.
    • Supports the growth of Phoenix Children’s; participates in the development and implementation of programs, as applicable.
    • Oversees all aspects of care delivery, both direct and indirect, for areas of responsibility.
    • Facilitates, attends and participates, as appropriate, in medical staff, hospital and patient care area committees.
    • Facilitates a structure of shared governance; support a just culture.
    • Supports unit based and system wide research and quality improvement initiatives.
    • Influences the practice of nursing through participation/professional organizations.
  5. Works closely and in conjunction with other disciplines and specialty areas to ensure effective and coordinated delivery of high quality care.
  6. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable
The position is not currently accepting new applicants.

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