Pharmacy Manager - Arrowhead Hospital


Position Details

Department: PCH-NW | Pharmacy
Category: Director/Management
Location: Phoenix
Employee Type: Regular
Posting #: 808556
Posted On: 1/10/2024

Position Summary

Posting Note: Opportunity to help establish and lead Pharmacy Services at our new Arrowhead Hospital in Glendale, AZ

The Arrowhead Pharmacy Services Manager is responsible for managing daily operational and clinical activities of the Arrowhead Inpatient Pharmacy along with pharmacy oversight for the West Valley specialty clinics, urgent cares, and infusion center. Directly manages clinical pharmacists, interns, pharmacy technicians, and students. This position is responsible for all human resource (HR) management functions of direct reports. As the Pharmacist in Charge (PIC), this individual is responsible for working with other pharmacy leaders to prioritize, plan and appropriately allocate resources needed to meet key departmental and facility initiatives. This position reports directly to the West Valley Associate Chief Nursing officer while receiving supervision from the Director of Inpatient Pharmacy Operations and Director of Clinical Pharmacy, Education, and Research.

Position Duties

  1. Actively leads daily inpatient pharmacy operations to maintain department quality control, regulatory compliance, and safe medication management. Ensures appropriate staffing levels to provide safe and effective patient care.
    • a. Collaborates with pharmacy operations leads, supervisors, managers and directors across the system to coordinate pharmacist and technician schedules in order to provide appropriate staffing models.
    • b. Creates, maintains and modifies pharmacist roles and responsibilities to align with clinical and professional duties.
    • a. Maintains competency as a clinical pharmacist to be able to support staffing roles in times of need.
  2. Plans, executes, and supports the pharmacy strategy of Phoenix Children`s throughout Arrowhead and the West Valley.
    • a. Collaborates between the Pharmacy and Arrowhead/West Valley leadership teams to ensure staffing models efficiently utilize resources to provide maximum productivity and deliver high quality, patient-centered, pharmaceutical care. Monitors and coordinates adjustments to workflow patterns as needed.
    • b. Supports and advocates for the continued advancement of the role of clinical pharmacy throughout the facility.
    • c. Leads and supports standardization initiatives across Arrowhead and the Pharmacy department.
    • d. Develops and supports departmental data analysis to produce key performance metrics to promote ongoing financial, compliance, operational and clinical progress.
    • e. Attends and participates in department and organizational leadership trainings.
  3. Provides guidance and direction to pharmacy staff to assist them in their professional development
    • a. Completes regular 1:1 check-ins, operational/clinical training (as needed), quarterly development plan and annual performance evaluations for direct reports.
    • b. Supports the advancement of pharmacist in the Clinical Pharmacist Professional Development Plan
    • c. Monitors staff adherence to departmental, institutional, regulatory, and other applicable policies and procedures including but not limited to LMS modules, CODE response and REMS training.
    • d. Assists with the hiring, staffing, and promotion of department employees.
  4. Monitors and is accountable for the inpatient pharmacy compliance with all state and federal regulations.
    • a. Completes annual controlled substance inventory and coordinates compliance activities with the Pharmacy Compliance Manager.
    • b. Completes all compliance documentation needed for annual Board of Pharmacy inspections.
    • c. Serves as the Pharmacist in Charge (PIC) for the Arrowhead Hospital and DEA permits.
    • d. Assists in compliance walks for associated Arrowhead/West Valley facilities.
  5. Leads the development, implementation, and execution of departmental goals.
    • a. Develops individual and facility-specific goals to align with the department and system-wide initiatives.
    • b. Leads departmental operational, clinical, quality, safety, and financial goals for the hospital and associated Arrowhead/West Valley clinics.
    • c. Assists the West Valley Associate Chief Nursing Officer achieve standardized, organizational performance goals and outcomes.
  6. Provides day-to-day clinical and operational support of the Arrowhead CCBD & Infusion Center.
  7. Actively participates in departmental education activities to support the development and advancement of clinical pharmacists, residents, interns, and students.
  8. Acts as liaison between the pharmacy, medical, nursing and hospital staff for issues pertaining to Arrowhead pharmacy services.
    • a. Responds in a timely manner to inquiries and proactively provides solutions to demonstrate Phoenix Children’s values of excellence in service and clinical care.
  9. Effectively communicates concerns, addresses patient needs and relays pertinent information to enhance continuity of care
  10. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors Degree (BS) or Doctoral Degree (Pharm.D) in Pharmacy
2. Completion of a post-graduate year 1 (PGY-1) and/or PGY-2 in pediatric pharmacy residency program accredited by ASHP or similar experience.
3. Master’s Degree in Business Administration or other related healthcare area.
Do you meet this requirement?
1. Five (5) years of operations, clinical and/or administrative pharmacy practice in an acute care setting or equivalent
2. Two (2) years of supervisory experience in acute care, advanced practice training or equivalent
3. Previous experience in Pediatrics or equivalent
4. Experience with various pharmacy related technologies including automated dispensing and inventory control systems.
Certifications / Licenses / Registries
Do you meet this requirement?
1. Current licensure or eligible as a Pharmacist either by reciprocity or examination by the Arizona State Board of Pharmacy.
2. Current BLS or PALS certification for Healthcare Providers from the American Heart Association.
Special Skills
Do you meet this requirement?
1. Self-motivated; ability to work well with interdisciplinary teams and in a matrix management environment.
2. Excellent communication skills to include oral and written comprehension at all levels.
3. Ability to problem solve, think analytically and exercise independent judgment and prepare written and oral presentations.
4. Proficiency with managing employee relations effectively while promoting staff professional development.
5. Ability to effectively manage and promote change when necessary.
6. Experience working in an office environment and possess organizational skills to meet deadlines.
7. Proficient with Microsoft Office Application (Word, Excel, Outlook).
8. Time management with the ability to delegate when appropriate.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Frequently
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Constantly
14. Physical Requirement - Far Vision - Constantly
15. Physical Requirement - Color Discrimination - Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
22. Occupational Exposure/Risk Potential - Confined areas - Applicable
23. Occupational Exposure/Risk Potential - High places - Applicable
24. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
25. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
26. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
27. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
28. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
29. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply