Manager of Outpatient Pharmacy


Position Details

Department: PCH-MAIN | Pharmacy - Retail
Category: Director/Management
Location: Phoenix
Posting #: 797064
Employee Type: Regular

Position Summary

This position is responsible for managing daily operations of the Outpatient Pharmacy and the Prescription Discharge Delivery Service. Directly manages lead pharmacists, lead technicians, pharmacy technician specialists and the patient care coordinator. Provides supervision and oversight of the outpatient clinical staff pharmacists, pharmacy interns, pharmacy technicians, pharmacy clerks and students. Responsible for human resource management support and functions for all outpatient pharmacy staff. This position reports to the Director of Outpatient Pharmacy Services and receives supervision from the Chief of Pharmacy Services.

Position Duties

  1. Actively leads daily outpatient pharmacy operations to maintain department quality control, regulatory compliance, and safe medication management. Ensures appropriate staffing levels to satisfy business needs and provide safe, effective, and timely patient care.
    • Supports the Lead Pharmacist in the completion, management and timely posting of the clinical staff pharmacist and pharmacy intern schedule.
    • Supports the Lead Pharmacy Technician in the completion, management and timely posting of the pharmacy technician staff schedule.
    • Approves Paid Time Off (PTO) requests for the pharmacists and pharmacy technicians.
    • Creates and maintains job duties for technician and pharmacist roles.
    • Leads staff huddles and/or actively participates in daily hospital safety brief.
  2. Directly manages the Lead Pharmacist, Lead Pharmacy Technician, Pharmacy Technician Specialist and Patient Care Coordinator positions. Contributes to the supervision, evaluations, and competency training of the pharmacy technicians and clinical staff pharmacist(s) and pharmacy interns.
    • Completes 90 day and scheduled performance evaluations on time.
    • Initiates and delivers for cause Performance Improvement Plans (PIP) with the support of the Director of Outpatient Pharmacy Services.
    • Ensures all staff training requirements have been met and documentation is completed in a timely manner.
    • Responsible for hiring of Pharmacist and Pharmacy Technician staff. To include completion of initial application screening, scheduling, and organizing onsite interviews. Supports the Human Resource Department with onboarding of new employees.
    • Develops and implements programs that support employee engagement.
  3. Assists in the development, implementation, and evaluation of department`s operations, clinical and financial goals. Assures individual goals coincide with the department and hospital goals.
    • Actively contributes to meeting cost savings and expense reduction goals.
    • Actively contributes to achievement of productivity and revenue goals.
    • Provides active oversight of medication inventory to ensure adequate supply for patient care.
    • Develops individual annual goals to meet department and organizational targets.
  4. Responsible for assisting the Director of Outpatient Pharmacy Services to achieve organizational goals by promoting the development, preparation, implementation, and attainment of departmental goals, policies/procedures, and projects to improve medication safety, quality assurance, accessibility of outpatient pharmacy and ambulatory pharmacy clinic services.
  5. Actively participates in the departmental education activities.
    • Develops and implements competencies for pharmacy operations. Ensures that annual competencies are completed in a timely manner
    • Provides preceptorship to pharmacy residents, pharmacy technician students, and college of pharmacy students.
    • Creates and implements programs to educate and develop staff.
  6. Acts as liaison between the pharmacy, medical, nursing and hospital staff for issues pertaining to outpatient pharmacy and prescription discharge delivery services.
    • Builds and strengthens relationships with medical, nursing, hospital and clinic staff to provide safe, timely, high quality care for patients.
  7. Effectively communicates problems, patient needs and pertinent information to enhance continuity of care. Responds promptly to all modes of communication within the department and hospital and proactively solves problems. Answers phones promptly and politely demonstrating PCH Values of excellence in clinical care, service, and communication at all times.
  8. Maintains competency as a clinical staff pharmacist and provides staffing support as needed for various shifts within the department.
    • Completes all assigned competencies for the pharmacy department and hospital.
    • Functions in a daily staff role as required.
    • Provides direct oversight and timely and accurate verification of final products for compounded medication preparations, dispensing and distribution in compliance with state, federal statutes, and hospital procedures.
  9. Attends in-services, on the job training, required leadership classes offered by PCH, and participates in continuing education programs to meet Arizona Board of Pharmacy licensure requirements.
    • Builds and maintains operational knowledge in areas such as pharmacy software functionality, regulatory compliance, compounding room operations, inventory management, and emergency preparedness.
  10. Maintains and provides oversight for pharmacy operations technology and other hospital information systems. Maintains medication and supply inventory in conjunction with the Lead Pharmacy Technician to meet daily patient care needs.
  11. Supports and leads quality assurance and medication safety initiatives within the department.
    • Collects, analyzes, and applies medication event data to identify and implement changes to improve safety in operations and workflow.
  12. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors Degree (BS) or Doctoral Degree (Pharm.D) in Pharmacy.
2. Masters Degree
Do you meet this requirement?
1. Three (3) years of operations, clinical and/or administrative pharmacy practice in an outpatient care setting or equivalent.
2. Minimum of two (2) years of supervisory experience in outpatient pharmacy practice, advanced practice training or equivalent.Required
3. Previous experience in Pediatrics or equivalent.
4. Experience with various pharmacy operations related technology and inventory control systems and applications.
5. Proficient with various types of computer software, including MS Office Suite or equivalent.
Certifications / Licenses / Registries
Do you meet this requirement?
1. Current licensure or eligible as a Pharmacist either by reciprocity or examination by the Arizona State Board of Pharmacy.
2. Current BLS or PALS certification for Healthcare Providers from the American Heart Association.
Special Skills
Do you meet this requirement?
1. Self-motivated; ability to work well with interdisciplinary teams.
2. Experience working in an office environment and possess organizational skills to meet deadlines.
3. Excellent communication skills to include oral and written comprehension at all levels.
4. Ability to problem solve, think analytically and exercise independent judgment and prepare written and oral presentations.
5. Proficiency with managing employee relations.
6. Ability to effectively manage and promote change.
7. Bilingual in English/Spanish - Preferred but NOT Required.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Frequently
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Frequently
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Constantly
14. Physical Requirement - Far Vision - Constantly
15. Physical Requirement - Color Discrimination - Constantly
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
22. Occupational Exposure/Risk Potential - Confined areas - Applicable
23. Occupational Exposure/Risk Potential - High places - Applicable
24. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
25. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
26. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
27. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
28. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
29. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply