Performs activities related to the design, build, implementation, and support for the clinical based applications. Provides general analysis of one or more applications and procedures within the healthcare setting. Performs work that tends to be of low to moderate technical and clinical complexity. Acts as a liaison between the Information Technology department and organizational units to tailor the Clinical System to meet the unique needs of the Hospital.

• Consistently Accountable
  
  1. Keeps commitments
  2. Participates in implementation projects by completing all assigned project tasks
• Consistently Self-Directed
  
  1. Confirms understanding of project needs and personal responsibilities
  2. Communicates progress
  3. Escalates when necessary
  4. Identifies needs and participates in process improvement initiatives (e.g., rounding, committees)
  5. Takes direction, works well individually and within a team
• Consistently produces quality work product that is accurate, complete and detailed
  
  1. Performs basic design, configuration, testing, and implementation of clinical applications
  2. Supports the clinical systems by responding to basic or low complexity incidents and requests
  3. Participates in the help desk and after-hour call rotations
  4. Troubleshoots, solves and documents incidents using the hospital ticketing system
  5. Prepares support documentation, test plans, basic specifications, and task plans
• Consistently demonstrates a collaborative communication style
  
  1. Oral and written communication is clear and concise
  2. Interacts with customers in a courteous and professional manner
  3. Maintains a pleasant and caring attitude
  4. Represents IT positively to other parts of the organization
  5. Is open to new ideas
  6. Demonstrates basic positive listening skills
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable