IT Instructional Designer

Position Details

Department: CORP | IT Clinical Ancillary Systems
Category: Information Technology
Location: Phoenix
Posting #: 786235
Employee Type: Regular

Position Summary

The IT Instructional Designer works with management and operations to determine IT Clinical and IT Revenue Cycle training needs and goals, using a variety of educational media to design and develop state-of-the-art training programs for designated audiences. The Instructional Designer is responsible for analysis, design, development, implementation, and evaluation of training curriculum. This position writes and edits instructional material such as EHR new hire training, train-the-trainer courses, tip sheets, how-to guides, and other documents for various Phoenix Children`s audiences. This individual understands adult learning theory and is familiar with environment builds specific to assigned areas.

Position Duties

  1. Develop IT Training Curriculum focused on clinical workflows
    • Develops scenario-based education, web-based micro learning, and video snippets to increase learner engagement and motivation.
    • Maintains and updates existing library of e-Learning materials. Coordinates with subject matter experts to validate training content and materials.
    • Researches, gathers data, and re-purposes existing material as appropriate. Rewrites, summarizes, reorganizes, and enhances to create the most effective documents and performance support tools to meet business needs.
    • Creates and maintains document libraries on IT clinical training website and network drives. Maintains knowledge of copyright law and usage rights for written materials, images, etc.
    • Participates in train environment build, including creation of training patients, patient duplication, testing, and training environment prep.
    • Schedules and conducts classroom, online, blended, remote 1:1, and in-person 1:1 training.
    • Creates simple, clear, and effective communication and documentation. Explains complex topics in direct language that is engaging, to-the-point, and applicable to the delivery medium.
  2. Consistently Self-Directed & Accountable
    • Identifies additional training needs for end users as well as opportunities for system improvements and communicates observations to training and application team members.
    • Understands and assists end users with key clinical workflows performed in the EHR (Electronic Health Record) and makes recommendations for enhancements
    • Rounds regularly throughout all Phoenix Children`s departments and practices to assess training needs and provide user support.
    • Confirms understanding of project needs and personal responsibilities
    • Keeps commitments
    • Accurately evaluates the need for escalation and then escalates to the appropriate level of authority
    • Participates in department meetings and takes a lead role on projects and in broader departmental and/or hospital initiatives.
    • Works effectively on individual and team projects to meet or exceed goals
  3. Consistently produces quality work product that is accurate, complete, and detailed
    • Understands and assists end users with key clinical workflows performed in the EHR and makes recommendations for enhancements
    • Manages a variety of training projects and drives to completion. Develop project timelines, identify milestones, barriers, and dependencies. Allocates resources and establish deliverables.
    • Staffs optimization hunt group line. Provides first call resolution for IT Clinical how-to questions, transfer and escalate issues as appropriate, and document all transactions in ticketing system.
    • Has a wide breadth of application and industry knowledge around supported application(s)
    • Supports the clinical systems by participating in the help desk and after-hour call rotations
    • Troubleshoots, and corrects issues using the hospital ticketing system
  4. Consistently demonstrates a collaborative communication style
    • Meets with operational stakeholders to review curriculum and makes adjustments based on feedback and classroom assessments.
    • Participates in workflow and system optimization initiatives, as determined by management, to help the end users gain the expertise necessary for success.
    • Develops and conducts user evaluations to collect data on training effectiveness, including transfer and retention, and provides suggestions for improvements.
    • Captures and documents end-user issues to accurately assist in defining, troubleshooting, resolving, and escalating issues in collaboration with training and application team members.
    • Oral and written communication is clear and concise
    • Maintains a pleasant and caring attitude.
    • Interacts with customers in a courteous and professional manner.
    • Represents IT positively to other parts of the organization.
    • Is open to new ideas, takes and acts on constructive feedback
    • Develops strong relationships with peers across departments to facilitate meeting organizational goals
    • 11.Demonstrates good listening skills.
  5. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor’s degree or 4 years of prior relevant experience as a Technical Training Specialist, Technical Trainer, or similar role
Do you meet this requirement?
1. Two (2) years of experience facilitating and developing IT training solutions
2. Experience with Learning Management Systems
3. Two (2) years of clinical or IT experience in a health care field
4. Experience with Articulate and Totara
Special Skills
Do you meet this requirement?
1. Strong presentation skills to engage participants
2. Knowledge or experience working in healthcare settings and processes
3. Visual design skills and experience creating storyboards
4. Proven ability to interact and communicate effectively at all levels within the organization
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Pushing/pulling - Constantly
5. Physical Requirement - Reaching - Occasionally
6. Physical Requirement - Sitting - Constantly
7. Physical Requirement - Standing - Frequently
8. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
9. Physical Requirement - Talking - Constantly
10. Physical Requirement - Tasting/smelling - Occasionally
11. Physical Requirement - Walking - Frequently
12. Physical Requirement - Near Vision - Constantly
13. Physical Requirement - Far Vision - Frequently
14. Physical Requirement - Color Discrimination - Occasionally
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
17. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment - Applicable
19. Occupational Exposure/Risk Potential - Confined areas - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply