Reading Room Assistant


Position Details

Department: PCH-MAIN | Radiology - Admin Services
Category: Radiology/Imaging Svcs
Location: Phoenix
Posting #: 780169
Employee Type: PRN

Position Summary

This position is responsible for the daily operation of the Radiologist Reading Room within the Radiology department. Responsibilities include but are not limited to: triage inbound calls to the Radiologists, place outbound calls on behalf of the Radiologists, patient study image sharing (inbound and outbound), manage email correspondence and documentation, maintain and update daily On Call lists for Radiologists, facilitate requests for changes to orders received from the Radiologist back to original ordering provider or the scheduling department.

Position Duties

  1. Triage`s phone calls made to the Radiologist Reading Room which includes answering questions, redirecting calls to clinicians, and/or escalating customer issues to the appropriate leader. Coordinates doctor to doctor calls by contacting providers on behalf of the Radiologist.
  2. Updates departmental On Call lists for Radiology department staff on a daily basis, publishes and communicates out to department. Coordinates the scheduling and assignment of Rotating Residents with the attending radiologists by interfacing with the medical education program administrator.
  3. Facilitates order protocolling which includes taking information from the technologists regarding orders that may need to be changed and contacts the correct radiologist to determine if the order needs correction. Communicates with the technologists regarding order changes made by the radiologist.
  4. Supports administrative and healthcare staff to provide order fulfillment. Processes order changes as directed by the Radiologists which may include, but is not limited to, contacting original ordering provider office and/or sending Secure Health Message (SHM) to request a new order.
  5. Coordinates and creates Second Opinion Read orders for the Emergency Department (ED) and all other departments, which includes processing outside study image uploads via PowerShare, use of Allscripts SCM, and working in Philips PACS. Performs digital research study image uploads or sends study images outbound to other facilities again via PowerShare.
  6. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Associates Degree or equivalent years of related experience or education
Do you meet this requirement?
1. 3 or more years of experience in office administration role(s), inpatient or radiology scheduling or other related scheduling experience.
2. Medical or Healthcare Terminology.
Special Skills
Do you meet this requirement?
1. Familiar with computer based systems.
2. Ability to speak Spanish.
3. Medical or healthcare terminology knowledge.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
3. Physical Requirement - Hearing - Constantly
4. Physical Requirement - Pushing/pulling - Occasionally
5. Physical Requirement - Reaching - Occasionally
6. Physical Requirement - Sitting - Constantly
7. Physical Requirement - Standing - Occasionally
8. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
9. Physical Requirement - Talking - Constantly
10. Physical Requirement - Tasting/smelling - Occasionally
11. Physical Requirement - Walking - Occasionally
12. Physical Requirement - Near Vision - Frequently
13. Physical Requirement - Far Vision - Frequently
14. Physical Requirement - Color Discrimination - Frequently
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
17. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
18. Occupational Exposure/Risk Potential - Inside office environment - Applicable
19. Occupational Exposure/Risk Potential - Confined areas - Applicable
20. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply