Director -Outpatient Surgical Services


Position Details

Department: PCH-MAIN | Nursing Administration
Category: Director/Management
Location: Phoenix
Employee Type: Regular
Posting #: 778477
Posted On: 8/16/2023

Position Summary

The Director of Nursing Services is responsible for providing strategic leadership and operational management of multiple departments and/or locations. This position is also focused on service line strategies and programs. The position assumes responsibility for financial oversight, positive customer experience, performance management, process improvement, planning and directing departmental/unit leaders and staff. The director designs and evaluates standards of practice, regulatory compliance, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision, values and strategic objectives.

Position Duties

  1. Financial Management
    • a. Develops operational plans, initiatives, budgets and programs that support patient care strategies at the enterprise and operational unit levels.
    • b. Manages and meets throughput and productivity metrics and variances for staff and programs assigned.
    • c. Ensures capital planning for the departments and maintains 3 year plan.
    • d. Manages and meets operational budgets/targets.
    • e. Partners with legal and finance to assure that PCH obtains most optimal contracts terms.
    • f. Works in partnership with finance to assure that patient billing is captured.
  2. Human Resource Management
    • a. Develops and manages performance trends and staffing plans to meet patient care volumes.
    • b. Manages human resources within the scope of labor laws and hospital policies.
    • c. Applies recruitment techniques and strategies to fill leader and staff vacancies.
    • d. Applies individual and team interview techniques to select qualified applicants.
    • e. Oversees development and evaluates onboarding process and content for leaders and staff.
    • f. Conducts manager and staff evaluations, assists leaders and staff with setting goals, implements continual performance development and initiates corrective action as needed.
    • g. Ensures a Just Culture environment.
  3. Performance Improvement
    • a. Collaborates with Quality and Enterprise Services to assure care is patient-centered and evidenced based and ensures standardization across multiple departments.
    • b. Facilitates and maintains strong external relationships in order to monitor national and local trends and identify best practice metrics.
    • c. Monitors effectiveness of customer service strategies and partners with unit leadership to implement improvements.
    • d. Monitor and address customer service issues directly related to care.
    • e. Directs and manages daily operations to ensure patient care meets professional and regulatory standards.
    • f. Leads efforts to improve quality across the service line and leads efforts for survey readiness.
  4. Strategic Management
    • a. In partnership with other leaders and physicians, develops, implements and/or leads key initiatives to provide high quality patient care.
    • b. Accountable for strategic goals and project outcomes.
    • c. Contributes to a culture of innovation to drive change and improvement.
    • d. Monitors and assesses that all services in place meet the needs of our diverse patient population.
    • e. Participates in strategy discussions related to growth and expansion and leads efforts on expansions and renovations.
  5. Leadership and Training
    • a. Provides oversight of leadership and technical direction to managers, clinical supervisors, and staff.
    • b. Leads departmental and enterprise change management efforts.
    • c. Acts as the key leader in coaching and training.
    • d. Anticipates the needs of department to ensure services are in place to attain optimal outcomes.
    • e. Ensures staff competencies are completed per Regulatory requirements.
  6. Relationship Management and Influencing Behaviors
    • a. Develops relationships across the enterprise necessary to communicate and carry out nursing and organizational strategies and operational plans.
    • b. Collaborates and manages relationships with senior executives and operations staff.
    • c. Identifies issues that require immediate attention and applies principles of crisis management to handle situations as needed.
    • d. Influences other leaders by role modeling good communication and professional behavior. Applies motivational theory and acts as a change agent. Assists others with problem solving skills.
  7. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors of Science in Nursing.
2. MSN or Masters degree in related field.
Do you meet this requirement?
1. Five or more years of clinical pediatric experience in nursing including 2 years of management/leadership experience OR 5 years of leadership experience in lieu of pediatric specific experience.
Certifications / Licenses / Registries
Do you meet this requirement?
1. Current State of Arizona RN License from a compact state with multistate privileges or the ability to establish licensure according to Arizona law prior to start date.
2. National certification in area of specialty or related field.
3. Current BLS certification for Healthcare Provider from the American Heart Association or obtained within 60 days of hire.
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Constantly
6. Physical Requirement - Reaching - Frequently
7. Physical Requirement - Sitting - Frequently
8. Physical Requirement - Standing - Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
10. Physical Requirement - Talking - Frequently
11. Physical Requirement - Tasting/smelling - Frequently
12. Physical Requirement - Walking - Frequently
13. Physical Requirement - Near Vision - Frequently
14. Physical Requirement - Far Vision - Frequently
15. Physical Requirement - Color Discrimination - Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Frequently
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Confined areas - Applicable
21. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
22. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
24. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
25. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply