This position provides operational and clinical supervision of mental health therapists through coaching, mentoring, evaluation of productivity standards, and managing adherence to Phoenix Children`s policies and practices. The Manager oversees daily operations of the program, identifies areas for program and practice improvement, and maintains a patient caseload. This position reports to VP, Behavioral Health Services and supervises mental health therapists. In addition, it ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements.

• Provide Therapeutic Interventions
  
  Complete comprehensive individualized assessments that identify psychosocial factors important to management of physical, psychological, behavioral, emotional and/or mental health issues. Ensures assessments are documented appropriately for insurance reimbursement. Comply with PCH policies and practices.
  
  Utilize screening tools as necessary to identify appropriate levels of care.
  
  Develop patient-centered individualized treatment plans to improve patient health and wellness.
  
  Provide ongoing evidence-based therapeutic interventions that build on patient and family strengths and address ongoing mental health needs. Use clinical best practices to engage families and achieve desired clinical outcomes. Ensure services are clinically necessary and appropriately documented for insurance reimbursement. Provide services in accordance with PCH policies and practices.
  
  Identify barriers that impede treatment and/or recovery and help patient/family identify strengths and build on protective factors to assist with success at discharge.
• Leadership
  
  Provides supervision for mental health therapists and serves as a central point of contact for mental health therapy program both internally and externally, including effective communication with various hospital departments and external community partners to achieve problem resolution or process improvement.
  
  Coordinates credentialing process with Division Chief of Psychology and collaborates to ensure effective functioning of mental health therapy program across the organization.
  
  Identifies opportunities for improvement in quality of care, including improved adherence to professional, regulatory or governmental standards. Works in collaboration with Department management, Division Chief of Psychology and others to delineate any necessary improvement plans.
  
  Develops and monitors internal management reporting and collaborates with coding and scheduling to ensure efficient administrative processes.
  
  Evaluates overall productivity and consistency of practice to identify quality improvement opportunities, training opportunities, or individual performance plans.
  
  Participates in the development of departmental policies, procedures, planning,
  scheduled, and growth. Helps to manage the daily operation of the site/department(s).
  Assists Practice Manager with any scheduling and flow of patients as well as physician template and session maintenance
  
  Identifies and communicates changes to employees in the program.
• Supports Human Resource processes
  
  Participates in the selection process and makes hiring decisions with the Department Director. Has the authority to hire, terminate, advance, promote in coordination with the Department Director and Human Resources.
  
  Supports, coaches and provides mentorship to mental health therapists through goal setting, training and performance feedback.
  
  Assesses competencies and provides necessary training to improve practice.
  
  Completes performance evaluations for mental health therapists.
  
  Handles employee complaints/grievances, including employee discipline, in collaboration with the VP, Behavioral Health Services, Department Director and Human Resources.
  
  Identifies trends and performance improvement opportunities.
  
  Coordinates training based on identified need.
• Coordination of Care
  
  Facilitates removal of barriers that delay access to mental health care for patients and families.
  
  Implements effective collaboration with other mental health disciplines, e.g. psychiatry and psychology, to remove duplication and effectively utilize internal resources for patients and families.
  
  Establishes collaborative relationships with physicians, medical directors, nurses, other unit staff, HRC management, payors and community partners as it relates to the mental health therapy program.
  
  Demonstrates strong, consistent communication. Serves as central point of information for the mental health therapy program.
  
  Collaborates with risk management to identify and evaluate patient and family complaints to ensure ongoing effectiveness in meeting mental health needs of patients and families.
• Provides Excellent Customer Service
  
  Coordinates complaints/grievances from patients and families, in collaboration with risk management or other internal departments.
  
  Mentors internal members of the health care team on mental health questions and issues.
  
  Effective verbal and written communication skills with all internal and external customers.
• Education
  
  Maintains professional competency by regularly participating in a variety of education programs and in-services, reviewing relevant professional publications, participating in community-based committees related to mental health, and/or participating in professional societies to ensure ongoing awareness of current methodologies, practices and philosophies as applied to the patient care population.
  
  Maintains independent licensure
  
  Maintains current knowledge of community and other resource networks for the benefit of patients and families and assists in connecting families to additional mental health resources, as necessary, and provides regular education and training to mental health therapists at regularly scheduled staff meetings.
• Performs miscellaneous job related duties as requested.
  

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable