Qual & Pt Safety Clin Consltnt

Position Details

Department: CORP | Quality Resource Management
Category: Legal/Risk/Reg Compliance
Location: Phoenix
Posting #: 758367
Employee Type: Regular

Position Summary

This position proactively identifies and improves quality and patient safety practices by affecting care and processes at the bedside/point of care utilizing project/program management and data driven strategies and interventions. Proficient at change management methodologies including team building and facilitation, will building, and communication strategies, assisting in the coordination and aggregation of information for use by unit leadership in its decision making to focus improvement efforts.

Position Duties

  1. Assesses and improves care at the bedside using high reliability processes
    • Assesses patient care processes for safety/risk issues using expert understanding of clinical standards of care.
    • Proficient at communication, able to connect with a variety of staff in a professional manner while influencing change and behavior.
    • Sets goals for areas of responsiblity and works with multidisciplinary groups to attain and sustain improvement.
    • Maintains connection with the big picture while implementing at the micro level. Uses knowledge of complex adaptive systems thinking taking into account the necessary structures, processes, and organizational landscapes/dynamics impacting successful implementation.
  2. Expertise in Patient Safety and Performance improvement tools
    • Utilizes current data sources and seeks new sources to understand complex problems.
    • Conducts root cause analysis, risk assessments, as well as failure mode analysis as needed.
    • Creates trends from data collection that reflect current practice and quantifies improvement opportunities.
    • Integrates large volumes of data and information into a succinct problem definition.
    • Uses critical thinking, inductive, and deductive reasoning skills to reduce complex issues to realistic/feasible solutions and staging.
    • Utilizes a variety of Performance Improvement tools: PI, CQI, Lean, rapid cycle improvement to assess, analyze and improve outcomes.
    • Coaches others to use reliability principles when determining interventions. Designs PDSAs, facilitates PDSA cycles and documents results.
    • Trains others to utilize QI/Lean tools including but not limited to flow diagrams, modified FMEA and pareto charts.
  3. Leadership expertise with idenitification of priority areas and goal setting
    • Recommends strategic priority areas for the organization based on data and trends.
    • Works autonomously to identify areas of improvement, create action plans and successfully implement interventions to sustain improvement organization wide using appropriate stakeholders.
    • Ability to train and educate others on a variety of reliability and performance improvement tools.
    • Develops processes and infrastructure that is in full compliance with all regulatory requirements.
    • Expertise on regulatory standards and requirements, able to apply knowledge to a variety of settings across the continuum.
  4. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors degree in Healthcare, Business Administration, or equivalent combination of education and experience.
2. Masters degree in Nursing or other Healthcare field.
Do you meet this requirement?
1. Minimum of 3 years recent healthcare experience.
2. One or more years of Performance Improvement experience or similar experience in a clinical setting.
3. One or more years of recent experience and expertise with regulatory standards (i.e. CMS, Joint Commission, etc.).
4. One or more years Process Maps, Graph selection, creation, and interpretation (run chart, control chart, etc.), Project Management
5. Facilitation experience with clinical teams, including physician participants
Certifications / Licenses / Registries
Do you meet this requirement?
1. Certified Professional in Healthcare Quality (CPHQ) and/or Patient Safety Certification (CPPS).
2. Lean certification
Special Skills
Do you meet this requirement?
1. Formal training in Performance Improvement, Patient Safety, Healthcare Engineering, or similar field.
2. Proficient at written and verbal presentations
3. Expertise with faciliating organizational change
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
3. Physical Requirement - Hearing - Occasionally
4. Physical Requirement - Reaching - Occasionally
5. Physical Requirement - Sitting - Frequently
6. Physical Requirement - Standing - Frequently
7. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
8. Physical Requirement - Talking - Constantly
9. Physical Requirement - Walking - Frequently
10. Physical Requirement - Near Vision - Occasionally
11. Physical Requirement - Far Vision - Occasionally
12. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Frequently
13. Occupational Exposure/Risk Potential - Inside office environment - Applicable
14. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
15. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
16. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
17. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply