This position performs a variety of clerical and customer service support functions for a patient care unit/department to provide for the timely sharing of information, communication and order entry to appropriate sources.

• Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
• Excellence in clinical care, service and communication
• Collaborative within our institution and with others who share our mission and goals
• Leadership that set the standard for pediatric health care today and innovations of the future
• Accountability to our patients, community and each other for providing the best in the most cost-effective way.

1. Assembles patient charts for new admissions and enters admission orders and demographic data as needed to provide for timely and complete patient record for efficient patient care and financial processes.
2. Greets patients, families, visitors, and care team members to the unit; answers telephone and call lights as appropriate and responds to inquiries both in person and via telephone. Routes release of information requests to Health Information Management department.
3. Maintains and updates orders to chart; transfers charts with patient and discharge charts to Health Information Management department. Updates chart locator database to ensure ongoing accurate information.
4. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
5. Performs a variety of patient chart maintenance activities to provide for ready availability and accessibility to data; requests signatures on incomplete charts as required.
6. Receives, sorts, and delivers all unit mail, supplies, and inventory items; photocopies and files documents as requested to provide for efficient unit operations.
7. Uses pre-determined criteria for patient bed assignment; consults with Clinical Supervisor or designated unit staff as necessary to provide for efficient unit flow.
8. Works collaboratively with leadership team to examines patient administrative processes to determine opportunities for cost savings.
9. Performs miscellaneous job related duties as requested.