As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: CORP | HR Leadership
Category: Director/Management
Location: Phoenix
Posting #: 745667
Date Posted: 5/1/2023
Employee Type: Regular

Position Summary

The Director, HR Operations plays an integral role in the evolution of design and infrastructure of our HR Operations, Analytics and Compliance team. The role is both strategic and operational and is responsible for acting as an escalation point for challenging problems, as well as designing, implementing, and optimizing processes and programs between Phoenix Children’s HR and various key stakeholder groups. Areas of responsibility includes HR Operations, Analytics, and HR Compliance.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. HR Operations and Analytics
    • Create an HR Analytics & Reporting program within HR and across the business; play a lead role in driving effective data management & architecture framework.
    • Oversee people processes and controls; identify gaps and inefficiencies, provide standardization and improvement recommendations which will impact the full employee lifecycle.
    • Manage HR reports and reporting.
    • Ensures service levels and overall contribution of HR Operations, Analytics & Reporting meets or exceeds expectations on agreed goals. Establish and monitor key Key Performance Indicators (KPIs) & Service Line Agreements (SLAs) to oversee management across the functions.
    • Focus on risk management, including the development and maintenance of strong process controls while ensuring that all HR Operational processes are aligned with regulatory, risk, and compliance.
    • Oversees state and federal reports such for EEO, wages, and worker compensation audits purposes.
    • Manage HR policy consistency and publication, works closely with Employee Relations.
  2. Leadership and Management
    • Act as an escalation point in the day-to-day HR Operations team.
    • Manage and provide leadership, guidance, and mentorship to team.
    • Work closely with other areas of HR to ensure effective HR delivery of services across Phoenix Children's.
  3. Project Management
    • Manage multiple projects simultaneously and under tight deadlines.
    • Assist with special studies and/or projects related to HR operations and compliance, prepares reports of findings and recommendations as appropriate.
  4. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor`s degree in Business, Healthcare, or related field. Required
2. Master`s degree in Business, Healthcare or related field. Preferred
Do you meet this requirement?
1. 5 years of experience in HR Operations, People Operations or Analytical position, preference at manager level or above. Required
2. 5 years of healthcare experience in HR or relevant area. Required
3. 3 years of people leadership experience. Required
4. 2 years of experience with healthcare regulatory requirements (e.g., Joint Commission, DNV, etc.) Required
5. Experience utilizing HCM or HRIS Systems and understanding process flow. Preferred
Do you meet this requirement?
1. Current PHR/SPHR or SPHR-CP/SCP certification. Preferred
Do you meet this requirement?
Special Skills
1. Excellent organizational skills, high level of attention to detail and ability to prioritize actions. Required
2. Familiarity with analytical best practices to help identify trends, spot problems early and measure progress towards internal and external goals. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Hearing Frequently
2. Physical Requirement - Sitting Frequently
3. Physical Requirement - Standing Frequently
4. Physical Requirement - Tasting/smelling Frequently
5. Physical Requirement - Near Vision Frequently
6. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
7. Occupational Exposure/Risk Potential - Inside office environment Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply