As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCH-MAIN | Nursing Operations
Category: Director/Management
Location: Phoenix
Posting #: 745278
Date Posted: 4/28/2023
Employee Type: Regular

Position Summary

Posting Note: Phoenix Children's is hiring a Clinical Manager to support a specific group of programs that are across all business lines in our inpatient hospital. Specifically, this role will start by managing a team of 10 - 15 nurses in the Clinical Nurse Attending role, as well as the roll out of a revised wound care that is specifically for inpatient services. Incumbent will have extremely strong relationship building skills, with the ability to work across organizational lines to support all inpatient service lines, as well as develop programs in conjunction with the outpatient services to ensure the best possible outcome for the patient's safety, care and satisfaction. Must have demonstrated ability to build trust within a team, and enable staff to continue to develop their role, while simultaneously providing guidance and direction to meet goals and objectives of the organization. Ideal candidate will have 3 - 5 years of demonstrated leadership experience in any service line/area. Must have a passion for learning, thinking outside the box and developing programs to enhance patient safety and care. Must have experience in being able to manage upward in partnering with key leaders in developing an idea, identify the tools/resources that are needed to implement, execute the plan, as well as measure results. Successful candidate will be flexible and thrive in a changing environment. This position is ON SITE, and will report to the Director of Nursing Services.

The Manager, Clinical Service promotes family-centered care by subscribing to and supporting Phoenix Children’s mission and values. This position manages, evaluates and supervises operational functions and activities of an assigned area by guiding and supporting staff. The Manager, Clinical Service also serves as a liaison with other departments to plan, implement, communicate, evaluate and coordinate patient care operations across the enterprise, while also facilitating quick resolution of issues to ensure excellence in a family centered care environment.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Clinical Leadership
    • Maintains 24/7 accountability for patient care operations. Works with unit leadership and House Supervisors to support unit needs and access to leadership representation 24 hours, 7 days a week.
    • Responsible for collaborating with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
    • As needed, provides developmentally appropriate clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate patient care; participates as appropriate in emergent situations.
    • Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals. Implements innovative and effective recruitment, retention and onboarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
    • Ensures continual delivery of high quality nursing care.
    • Assures compliance of The Joint Commission and CMS standards as well as other regulatory agencies.
    • Enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measures health outcomes against standards; makes or recommends adjustments.
    • Assumes bed-manager responsibility in collaboration with House Supervisor as scheduled.
    • Remains current and works towards best practice in nursing management, clinical knowledge and PCH policies and procedures. Incorporates nursing expertise by serving as a resource related to clinical aspects of areas of responsibility.
  2. Human Resource Management
    • Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
    • Implement strategies to foster staff’s high engagement, maintain low staff turnover, and support high level of staff satisfaction.
    • Assists staff with goal setting; implements continual performance development.
    • Evaluates staffing patterns/needs; match staff competency with patient acuity.
    • Effectively manages grievances in collaboration with appropriate leadership and Human Resources, monitors staff for fitness for duty, performance improvement and initiates corrective action as appropriate.
    • Identifies key performance indicators; establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements.
    • Works collaboratively with Clinical Supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
    • Monitors/reviews MIDAS safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address drifts in practice.
    • Assesses customer and patient satisfaction; develop strategies to address satisfaction issues.
    • Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
    • 11. Collaborates with unit-based Clinical Education Specialist for orientation and ongoing professional development of all staff.
    • 12. Participates both proactively and retroactively in assessing and reviews quality of care by utilizing modalities such as rounding, data collection through dashboards, etc. and participating in event reviews, as appropriate.
  3. Financial Management
    • Recognizes the impact of reimbursement on revenue. Monitors to ensure accuracy of room accommodation and procedural charges.
    • Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    • Works in collaboration with other leaders and departments to develop, secure approval for, and monitor revenue, expenses and capital budget for areas of responsibility.
    • Reviews financial data monthly and recommends/implements strategies to ensure compliance with approved budgets.
    • Conducts ongoing evaluation of productivity.
  4. Strategic Management
    • Establishes and oversees unit-based goals in conjunction with division and organizational goals/priorities.
    • Supports the growth of Phoenix Children’s; participates in the development and implementation of programs, as applicable.
    • Oversees all aspects of care delivery, both direct and indirect, for areas of responsibility.
    • Facilitates, attends and participates, as appropriate, in medical staff, hospital and patient care area committees.
    • Facilitates a structure of shared governance; support a just culture.
    • Supports unit based and system wide research and quality improvement initiatives.
    • Influences the practice of nursing through participation/professional organizations.
  5. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelor's in Nursing. Required
2. Master's degree in related field. Preferred
Do you meet this requirement?
1. Five years of experience in the specialty area or with a pediatric patient population to include leadership and / or supervisory responsibilities. Required
Do you meet this requirement?
1. Current AZ RN license or an RN license from a compact state with multistate privileges or the ability to establish licensure to Arizona law prior to start date. Required
2. Current BLS certification from the American Heart Association. Required
3. PALS certification from the American Heart Association within one year of hire. Preferred
4. National nursing or related certification (e.g. CPN, CCRN, CNML) Preferred
Do you meet this requirement?
Special Skills
1. Analytical and statistical skills necessary to develop and monitor unit operating and personnel budgets. Required
2. Demonstrates critical thinking and problem solving abilities in order to resolve complex clinical, systems and personnel problems and issues which affect the unit and inpatient departments Required
3. Demonstrates critical thinking and problem solving abilities in order to resolve complex clinical, systems and personnel problems and issues which affect the unit and inpatient departments. Preferred
4. Must be able to assume 24-hour accountability for unit coverage. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
2. Physical Requirement - Hearing Constantly
3. Physical Requirement - Pushing/pulling Constantly
4. Physical Requirement - Reaching Constantly
5. Physical Requirement - Sitting Occasionally
6. Physical Requirement - Standing Frequently
7. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
8. Physical Requirement - Talking Constantly
9. Physical Requirement - Walking Constantly
10. Physical Requirement - Near Vision Constantly
11. Physical Requirement - Far Vision Constantly
12. Physical Requirement - Color Discrimination Frequently
13. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
14. Physical Requirement - Lift up to 35 pounds without assistance Frequently
15. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
16. Occupational Exposure/Risk Potential - Inside office environment Applicable
17. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
18. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
19. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
20. Occupational Exposure/Risk Potential - Radiation exposure Applicable
21. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply