As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCH-MAIN | Patient Transport Services
Category: Lobby Services
Location: Phoenix
Posting #: 739641
Date Posted: 4/3/2023
Employee Type: Regular

Position Summary

The Lead Patient Transport position provides preventative, supportive, and corrective interventions related to all patient transport efforts by coordination of assigned staff to ensure service levels are met while complying with established hospital and departmental policies in addition to serving as a dispatcher and patient transporter. This position has advanced and specialized expertise.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Oversees staff
    • Oversees the Patient Transport team, working directly and collaboratively with the supervisor, manager and staff to provide a high level of patient satisfaction to the families and providers that utilize our services.
    • Coordinates work activities and provides limited supervision of assigned staff to ensure achievement of established goals, objectives, and outcomes.
    • Provides guidance, mentoring, and direction as appropriate for ongoing staff development.
  2. Maintains professional and technical competencies in all aspects of Patient Transport through constantly pursuing knowledge, leadership growth and awareness of latest technology and practice to improve outcomes.
    • Participates in hospital and department operational and quality improvement initiatives.
    • Proactively evaluates systems, practices, and assists to create and implement changes to increase and enhance the effectiveness of the operations.
    • Initiates recommendations for equipment acquisition and/or arranges for repair of existing equipment as needed, within departmental processes.
  3. Performs the duties of Patient Transport and Patient Logistics Dispatch between added lead responsibilities and other duties as assigned.
    • Acts as a role model to the Patient Transport/Dispatcher role, demonstrating a high level of professionalism and providing high quality customer experience to all they interact with.
    • Monitors quality and effectiveness of work flow, problem resolution, and trouble-shooting issues, and/or processes to ensure optimum efficiency and compliance with all policies and procedures.
    • Resolves any delays in service to maintain service levels. Provides guidance, mentoring, and direction as appropriate for ongoing staff development.
  4. Responsible for business analytics, including running reports and interpreting the data. This involves using multiple IT platforms and business software.
    • Understands and oversees technology as it relates to patient transport and dispatch functions including but not limited to dashboards, patient tracking, Sunrise Clinical Manager, and communication systems.
    • Prepares related operational and statistical reports for management to assist in decision making.
  5. Provides Staff Training.
    • Proactively researches and creates training materials related to Patient Transport, focused on best practices for accuracy, efficiency and overall customer satisfaction.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. High School Diploma or equivalent Required
2. Associate’s Degree Preferred
Do you meet this requirement?
1. Two (2) years of experience as a Patient Transporter, or similar service position. Required
2. One (1) year of call center or dispatch experience, preferably in a hospital environment. Required
3. Informal/formal experience in healthcare leading a team. Preferred
Do you meet this requirement?
1. BLS Certification through the American Heart Association within 30 days of hire Required
Do you meet this requirement?
Special Skills
1. Proficient in Microsoft Office Products Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Constantly
2. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Constantly
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Constantly
6. Physical Requirement - Reaching Constantly
7. Physical Requirement - Sitting Occasionally
8. Physical Requirement - Standing Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Walking Constantly
12. Physical Requirement - Near Vision Constantly
13. Physical Requirement - Far Vision Frequently
14. Physical Requirement - Color Discrimination Constantly
15. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
16. Physical Requirement - Lift up to 35 pounds without assistance Constantly
17. Physical Requirement - Lift more than 35 pounds without assistance Frequently
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
20. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
21. Occupational Exposure/Risk Potential - Confined areas Applicable
22. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
23. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
24. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
25. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply