As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCMG-MAIN | PCMG Admin
Category: Director/Management
Location: Phoenix
Posting #: 739464
Date Posted: 4/3/2023
Employee Type: Regular

Position Summary

This position provides clinical and operational leadership of patient care services with direct supervision of nursing and support staff. In addition, it ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Assists to identify staff learning needs from a group and individual perspective. Ensures ongoing education to meet learning needs. Ensures staff progression through required competencies and documentation of same. Interviews, hires, evaluates, and improves performance of assigned staff. Monitors staff performance and provides direction, coaching recognition, counseling and disciplinary action as appropriate.
    • Ensures staff compliance of Chex, yearly skills labs and competencies as assigned per job description.
  2. Assists with development of operational plans for each fiscal year and monitors these plans. Helps to manage the daily operation of the site/department(s).
    • Assists with any scheduling and flow of patients as well as physician template and session maintenance.
  3. Coordinates patient placement, flow and/or triage between and among all applicable care areas or departments based upon independent assessment and evaluation of staff competencies and patient/family needs. Works collaboratively with all staff for patient admission/discharge/transfer to ensure timely and complete education and documentation.
    • Ensures complete documentation of regulatory required transfer/transport documentation for emtala compliance. Ensures complete patient hand-off communication.
  4. Creates a climate of external and internal customer satisfaction. Concurrently resolves issues as appropriate and consults others as needed.
    • Responds timely with investigation and/or correspondence per patient grievance policy. Communicates patient satisfaction results and develops improvement action plans.
  5. Ensures completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies. Exhibits commitment to improving service and product quality for internal and external customers. Designs processes to enhance efficiency and effectiveness. Coaches employees on established customer relations program by conducting periodic surveys and recommending improved procedures to meet or exceed the appropriate expectations of patients and staff.
    • Ensures work practices meet health, fire, safety and regulatory requirements, compliance with Joint Commission and HIPPAA standards. Maintains accurate employee communication documentation and completes employee 90-day and annual evaluations.
  6. Participates in and ensures evidence based literature review to improve clinical care, policies and procedures, guidelines, programs and protocols.
    • Reviews and updates assigned policies.
  7. Prepares, justifies and administers operating and capital budgets for the site/division(s) and the related programmatic areas within institutional guidelines and in accordance with strategic plans. Monitors financial performance through key metric analysis. Audits, monitors and manages the charge capture and charge reconciliation processes for the site/division(s). Assists in developing business plans for short-term and long-term goals. Manages the purchasing and expense tracking processes, utilizing internal controls and reconciliation practices.
    • Manages productivity measurements for staffing/UOS and expenses in epsi and e-request.
  8. Provides clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate family center patient care.
    • Serves as a clinical resource and advocate to staff, patients and families for key processes and systems. Facilitates employee education as identified and manages competencies in employee files.
  9. Staffs, schedules and appropriately uses nursing and support staff. Monitors staffing levels of current and upcoming shift for the department based on patient acuity, staff competencies and patient volume. Ensures accuracy of patient charges and justification of supply and equipment utilization. Participates in cost containment.
    • Works collaboratively as part of clinical leadership within PCMG to provide guidance and direction to staff by taking an active role in planning, making decisions, and communicating to health care team issues affecting the interdisciplinary team and integration of patient care activities.
    • Attends and participates in clinical leadership monthly meetings.
  10. Performs miscellaneous job related duties as requested.

Apply for this position?

Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.

or drag your file to this box
(Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading)

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors degree in Nursing. Required
2. Masters degree in related field. Preferred
Do you meet this requirement?
1. Three or more years of supervisory experience in a clinical practice. Required
2. Experience in a pediatric ambulatory setting. Preferred
Do you meet this requirement?
1. Current State of Arizona RN license. Required
2. Current BLS certification for Healthcare Provider from the American Heart Association. Required
3. Current PALS certification for Healthcare Provider from the American Heart Association. Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Constantly
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Occasionally
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Occasionally
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Constantly
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Occasionally
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Frequently
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Occupational Exposure/Risk Potential - Inside office environment Applicable
19. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
20. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
21. Occupational Exposure/Risk Potential - Fumes or airborne particles Applicable
22. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
23. Occupational Exposure/Risk Potential - Radiation exposure Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply