As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCMG-MAIN | PCMG Admin
Category: Director/Management
Location: Phoenix
Posting #: 737294
Date Posted: 3/22/2023
Employee Type: Regular

Position Summary

Posting Note: This position will oversee Barrow Neurological Institute at Phoenix Children's, Neurology, Neuroscience, Developmental Peds, Physical Medicine and Rehab.

The Administrative Director, PCMG Operations is responsible for the overall operation and direction to one or more departments. This position develops processes to promote quality of service, budgetary compliance and identification of departmental directions and expectations. A high level of independence in performance of the role and/or solution of problems is expected, however, demonstrated cooperation and collaboration is equally essential for successful functioning. The Administrative Director reports to the Vice President, Practice Operations.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Develops, establishes, and communicates means to implement standards of expectation, performance and behavior for responsible department(s).
    • Develops, revises, and evaluates all clinical outcome measures, including physician productivity and staff efficiency, to ensure achievement of established financial and productivity objectives.
    • Effectively communicates through appropriate means and forums (staff meetings, letters, performance competencies etc.) and maintains evidence in the work place.
  2. Develops and administers departmental budgets and corrects negative variances form expected fiscal outcomes.
    • Develops annual budgets on time, submits with supportive documentation and shares with departmental staff once approved.
    • Projects, anticipates, and communicates with Senior Leadership new programs and/or service changes. Consistently monitors departmental fiscal performance and budgetary expectations. Unanticipated volume or budget variances are identified in a timely manner and corrected. Volume or budget deviations that defy correction are identified and discussed with Senior Leadership in a timely manner.
    • Provides clear direction regarding budget expectations to all subordinates that includes assigning work responsibilities, setting performance expectations, and defining desired outcomes.
  3. Plans and administers, directly through subordinates, the effective operational management of services and programs.
    • Interviews, hires and develops means to assure training of personnel to perform competently the work responsibilities of the department, services or programs.
    • Develops means to promote intra and inter departmental operational objectives as established with upper management.
    • Achieves and maintains departmental compliance with all relevant legal and regulatory standards and expectations.
    • Ensures adequate staffing and material resources and tools are allocated to each department/service in order to maintain a high level of quality care and a safe environment and delivery of services.
  4. Maintains knowledge of current trends and developments.
    • Establishes processes to involve personnel and self in continuing education relevant to work responsibilities. Demonstrated use of current knowledge in setting the direction and objectives for departments/services managed, recommending service or programmatic change, to support budgetary agendas, and to maximize benefit form collegial exchanges.
    • Directs and oversees development, analysis, and implementation of functional enhancements of practice management billing system, assuring the capture and recovery of all reimbursement revenue
  5. Serves as a member of the Hospital's senior Leadership Team, providing input on overall strategic direction of the institution.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Masters in Hospital or Business Administration or related field OR equivalent combination of education and experience. Required
Do you meet this requirement?
1. Seven (7) or more years of management experience with five (5) years in group practice management or multi-specialty physician practice; or five (5) years of Phoenix Children’s leadership experience. Required
Do you meet this requirement?
Special Skills
1. Excellent communication skills, both oral and written. Must be able to communicate with physicians, colleagues, and patients. Required
2. Self-motivated; detail-oriented, organized and able to prioritize multiple tasks. Required
3. Able to develop partnerships, high functioning teams, and good working relationships across work units Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Hearing Constantly
2. Physical Requirement - Reaching Occasionally
3. Physical Requirement - Sitting Frequently
4. Physical Requirement - Standing Occasionally
5. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
6. Physical Requirement - Talking Constantly
7. Physical Requirement - Near Vision Frequently
8. Physical Requirement - Far Vision Frequently
9. Physical Requirement - Color Discrimination Frequently
10. Physical Requirement - Use of keyboard, mouse and/or computer equipment Frequently
11. Physical Requirement - Lift up to 35 pounds without assistance Occasionally
12. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
13. Occupational Exposure/Risk Potential - Inside office environment Applicable
14. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply