Billing Customer Svc Coord

Position Details

Department: CORP | Family Finance
Category: Patient Financial Services
Location: Scottsdale
Employee Type: Regular
Posting #: 735085
Posted On: 3/10/2023

Position Summary

This position is responsible for daily activities associated with escalated patient billing disputes and concerns. Coordinates with internal departments, guarantors, vendors, bad debt agencies and payors for both provider and facility charges. This includes monitoring potential system issues, trends in collections and billing processes, facilitating knowledge building with front end staff and assisting them with questions associated with patient billing. Identifies billing errors, trends and facilitates correct billing to patients. Communication is by phone (answering inbound lines and returning calls), email, mail, fax and referral from internal departments and vendors

Position Duties

  1. Participates in relationship management activities with guarantors, vendors and internal departments. Ability to communicate clearly to identify issues and concerns - using active listening to understand the root cause. Investigates, through coordination with other areas involved in the scheduling of services, providing the services, coding, processing the claim and final billing. Makes recommendations for any adjustments to outstanding bills and upon approval submits for processing. Communicates findings to internal areas and/or to the guarantor directly - communication is on incoming/outgoing phone lines, email, fax, mail and occasionally in person.
  2. Promptly acts on escalated issues identifies, investigates and coordinates any billing corrections. Communicates with early out vendor, bad debt vendor, legal representatives, risk management and guarantor as appropriate. Identifies process and service issues and communicates with Management to support process improvements.
  3. Monitors billing transactions to help ensure the integrity and accuracy of the revenue cycle. Reconciles patient accounts ensuring accuracy and ease of understanding for guarantor or authorized third party. Communicates with and educates responsible party on nature of billing and options for payment, including types of payment, payment plan, financial assistance processing and prompt pay options. (Processes financial assistance applications, prompt pay discounts, payment plan agreements, bankruptcy notifications, insurance updates, requests for itemized bills, etc.) Completes reconciliation of accounts assigned to vendors.
  4. Meets or exceeds timeliness and accuracy expectations on a daily basis.
  5. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  6. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
Do you meet this requirement?
1. High School Diploma or equivalent.
Required
Experience
Do you meet this requirement?
1. 2 years of customer service and/or collection related experience.
Required
2. Knowledge of Misys, AMPFM and Chart Maxx.
Preferred
Special Skills
Do you meet this requirement?
1. Demonstrated problem identification and resolution skills - strong attention to detail.
Required
2. Demonstrated strong verbal and written communication and listening skills.
Required
3. Ability to learn and understand multiple systems.
Required
4. Strong Math skills.
Required
5. Ability to prioritize and excel under pressure and tight timeliness.
Required
6. Demonstrated Flexibility.
Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Hearing - Constantly
2. Physical Requirement - Pushing/pulling - Occasionally
3. Physical Requirement - Reaching - Occasionally
4. Physical Requirement - Sitting - Constantly
5. Physical Requirement - Standing - Occasionally
6. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
7. Physical Requirement - Talking - Constantly
8. Physical Requirement - Walking - Occasionally
9. Physical Requirement - Near Vision - Constantly
10. Physical Requirement - Far Vision - Frequently
11. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
12. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
13. Occupational Exposure/Risk Potential - Inside office environment - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply