As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCH-MAIN | Lab Administration
Category: Laboratory/Pathology
Location: Telecommuting
Posting #: 732514
Date Posted: 2/28/2023
Employee Type: Regular

Position Summary

The position calls for a detail-oriented individual to join the Business Operations Team in the Department of Pathology and Laboratory Medicine. This position is pivotal to assisting in the management of all business aspects of clinical and non-clinical operations of the department, including but not limited to monthly profit and loss financial reviews, requests for equipment/supplies/labor, data analysis, contracting for supplies and services, vendor management, process improvement, billing/invoicing, and new business development activities. Assists in budget preparations (capital, operational, productivity) for all assigned cost centers. Assists in the development and maintenance of policies and procedures. Supervises employees, provides mentoring, and creates opportunities for training.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Develops and maintains monthly financial reports; develops monthly Business Operations summaries and presents findings to senior laboratory leadership team.
  2. Provides a data analytics service; identifies data sources; aggregates and validates data; designs adhoc and routine reports; creates visual dashboards.
  3. Reviews contracts for reference send out laboratory testing (Lab Services Agreements) in close collaboration with Lab, Supply Chain, and Legal teams.
  4. Supervises and motivates employees; evaluates their performance, delivering positive and/or negative feedback, and addresses any shortcomings.
  5. Develops and maintains processes and policies for laboratory stewardship (test utilization and reference lab management); provides insights on scaling outreach testing portfolio and identifies new business development opportunities. Develops process maps and value stream mapping when needed to assist in understanding current/future state business and operational processes; provides insights to improve existing business team processes.
  6. Assists leadership in business planning and proforma development for operational, capital, and/or labor initiatives; provides insights for growth in services, revenue, and profitability. Assist in budget preparations (capital, operational, productivity) for all department cost centers.
  7. Assists leadership in Monthly Operating Report (MOR) meetings with Finance to review variances in revenue, expenses, and operating margin. Assist in creating and maintaining a vendor database in close collaboration with Supply Chain and Legal teams. Assist in the review of Laboratory billing practices, charge code (CPT, etc) builds, and billing compliance in close collaboration with Revenue Cycle, Managed Care, and Compliance teams.
  8. Maintains professional and technical competency in all aspects of business operations, data analytics, contract reviews and/or billing and coding by continually pursuing training and remaining cognizant of current trends in practices and technology to improve outcomes.
  9. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Bachelors in Business Administration, bachelor`s degree in Medical Technology with sufficient business/data analysis experience, or any other combination of a bachelors degree and experience in business/data analysis to meet experience requirements Required
2. Masters in Healthcare Administration, Masters in Public Health, and/or Masters in Business Administration Preferred
Do you meet this requirement?
1. Greater than 1 year of P&L financial management and able to describe variances and trends (revenue, expenses, and operating margin) Required
2. Greater than 1 year of data analysis experience Required
3. Greater than 1 year of experience leading staff; leading multidisciplinary clinical/non-clinical staff highly desired Preferred
4. Creating data visualizations/dashboarding experience Preferred
5. Contracting/Supply Chain/Strategic Sourcing experience with emphasis on contract redlining and execution Preferred
6. Pediatric healthcare setting experience Preferred
Do you meet this requirement?
1. Certified Specialist Business Intelligence (CSBI) Preferred
2. Certified Healthcare Financial Professional (CHFP) Preferred
3. MLS (ASCP) Certification or equivalent Preferred
4. Microsoft Excel Certifications Preferred
Do you meet this requirement?
Special Skills
1. Intermediate level skill in Microsoft Excel (data cleanup, pivoting, VLOOKUP and graphing) Required
2. Presentation skills (verbal/PowerPoint) in small and large group settings with front-line staff and senior leadership Preferred
3. Results-oriented with excellent organizational skills, and communicates effectively with an emphasis on just-culture. Required
4. Outstanding leadership and project management skills with a resilient attitude and an ability to translate strategy into tangible outcomes. Required
5. Exercises independent judgement in situations where limited information is available to ensure progress. Required
6. Able to collaborate in the decision-making processes of a multidisciplinary team. Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Occasionally
6. Physical Requirement - Reaching Occasionally
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Frequently
9. Physical Requirement - Stooping/crouching/kneeling/crawling Occasionally
10. Physical Requirement - Talking Frequently
11. Physical Requirement - Tasting/smelling Frequently
12. Physical Requirement - Walking Frequently
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Frequently
15. Physical Requirement - Color Discrimination Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Constantly
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures Applicable
22. Occupational Exposure/Risk Potential - Confined areas Applicable
23. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
24. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
25. Occupational Exposure/Risk Potential - Hazardous materials exposure Applicable
26. Occupational Exposure/Risk Potential - Toxic or caustic chemicals Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply