Supvr, Business Ops - Lab

Position Details

Department: PCH-MAIN | Lab Administration
Category: Laboratory/Pathology
Location: Telecommuting
Employee Type: Regular
Posting #: 732514
Posted On: 2/28/2023

Position Summary

The position calls for a detail-oriented individual to join the Business Operations Team in the Department of Pathology and Laboratory Medicine. This position is pivotal to assisting in the management of all business aspects of clinical and non-clinical operations of the department, including but not limited to monthly profit and loss financial reviews, requests for equipment/supplies/labor, data analysis, contracting for supplies and services, vendor management, process improvement, billing/invoicing, and new business development activities. Assists in budget preparations (capital, operational, productivity) for all assigned cost centers. Assists in the development and maintenance of policies and procedures. Supervises employees, provides mentoring, and creates opportunities for training.

Position Duties

  1. Develops and maintains monthly financial reports; develops monthly Business Operations summaries and presents findings to senior laboratory leadership team.
  2. Provides a data analytics service; identifies data sources; aggregates and validates data; designs adhoc and routine reports; creates visual dashboards.
  3. Reviews contracts for reference send out laboratory testing (Lab Services Agreements) in close collaboration with Lab, Supply Chain, and Legal teams.
  4. Supervises and motivates employees; evaluates their performance, delivering positive and/or negative feedback, and addresses any shortcomings.
  5. Develops and maintains processes and policies for laboratory stewardship (test utilization and reference lab management); provides insights on scaling outreach testing portfolio and identifies new business development opportunities. Develops process maps and value stream mapping when needed to assist in understanding current/future state business and operational processes; provides insights to improve existing business team processes.
  6. Assists leadership in business planning and proforma development for operational, capital, and/or labor initiatives; provides insights for growth in services, revenue, and profitability. Assist in budget preparations (capital, operational, productivity) for all department cost centers.
  7. Assists leadership in Monthly Operating Report (MOR) meetings with Finance to review variances in revenue, expenses, and operating margin. Assist in creating and maintaining a vendor database in close collaboration with Supply Chain and Legal teams. Assist in the review of Laboratory billing practices, charge code (CPT, etc) builds, and billing compliance in close collaboration with Revenue Cycle, Managed Care, and Compliance teams.
  8. Maintains professional and technical competency in all aspects of business operations, data analytics, contract reviews and/or billing and coding by continually pursuing training and remaining cognizant of current trends in practices and technology to improve outcomes.
  9. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable
The position has been closed or filled.

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