As part of our continued commitment to providing a safe and healthy workplace, Phoenix Children’s is officially a mandatory COVID-19 vaccination organization, effective October 1, 2021. All new employees must be fully vaccinated prior to starting employment at Phoenix Children’s. Having a vaccinated workforce is an important step in supporting our mission to provide hope, healing and the best healthcare for the children in our community.

Position Details

Department: PCMG-MAIN | General Pediatrics
Category: Patient Care Svcs(Tech & Asst)
Location: Phoenix
Posting #: 729195
Date Posted: 2/14/2023
Employee Type: Regular

Position Summary

The MA Specialty Care Coordinator works under the direction of a licensed healthcare professional and performs various clinical and administrative tasks for a designated department, clinic or patient population at Phoenix Children’s. This position requires a clinical knowledge base to facilitate patient care, eliminate barriers, improve the overall quality of care and enhance the patient experience.

PCH Values

  • Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
  • Excellence in clinical care, service and communication
  • Collaborative within our institution and with others who share our mission and goals
  • Leadership that set the standard for pediatric health care today and innovations of the future
  • Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

  1. Clinic Flow/Direct Care
    • Works with the care team to optimize the patient care experience for patients and families; helping patients overcome barriers to care, improving overall quality of care and enhancing patient and clinic flows.
    • Focuses on patient population, patients, or family’s individual needs.
    • Utilizes multiple means of communication including telephone screening, in-person interaction and the use of current and future technologies.
    • Communicates relevant clinical information to the physicians and team to optimize patient outcomes and goals.
    • Increases patient/family comprehension by providing patients and families with written education as directed by provider.
  2. Management of Patient’s Condition
    • Acts as a liaison for families within specified population (s); works collaboratively with patients, providers, nurses, referral and specialty coordinators, and office staff.
    • Monitors patient/family adherence to care plan
    • Identifies gaps in care and assures timely follow-up as appropriate which may include: facilitating appointment scheduling, records requests, and referrals.
    • Provides patient/family with written education as directed by the provider that focuses on health promotion, management of health issues, and prevention of complications as defined by the healthcare team members.
    • Utilizes a variety of strategies to effect positive patient/family outcomes.
    • Prepares patient and family as they transition through the care continuum.
    • Facilitates communication between patient, family, interdisciplinary team and agencies.
    • Provides patient/family with department/organization approved written information regarding support groups or community resources with the goal of enhancing patient health and well-being.
  3. Operations of Clinic Services
    • Works collaboratively with unit and provider leadership by contributing in planning, decision-making, and communication to healthcare team.
    • Works with the providers and leadership to identify opportunities for process improvement that will streamline care and improve outcomes and patient experience.
    • Ensures communication and coordination of ordered procedures, tests, referrals and follow up care in conjunction with appropriate services and agencies.
    • Collects data and prepares charts for upcoming visits; facilitates the scheduling of outside specialty testing, receipt of test results and follow-up on DME and specialty medication orders.
    • Streamlines clinic visits by performing prior authorizations and assuring families are prepared for clinic visits.
    • Collaborates with leadership as needed to ensure smooth, efficient flow for quality patient care.
    • Facilitates completion of requested / required documents including, but not limited to: school letters, forms, FMLA, release of information, Child Rehabilitative Services application, etc.
    • Reports to leadership any written and/or verbal documentation of concerns/suggestions regarding patient data or compliance.
    • Shares knowledge relevant to patient/family specialty population with staff.
    • Has working knowledge of professional, regulatory, and governmental agency standards to guide care of patient population.
  4. Program Monitoring, Needs and Outcomes, and Continuity of Care
    • Participates with multidisciplinary team to evaluate quality outcomes and patient satisfaction.
    • Performs a variety of activities to provide for readily available and accessible data to support quality measures.
    • Provides support to patients and families in transitioning across the care continuum which may include hospital based services, community based services, and other healthcare professionals.
    • Participates in a variety of educational programs to maintain current skill and competency levels.
  5. May be required to work at other locations/departments as directed by leadership.
  6. Performs miscellaneous job related duties as requested.

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Do you meet this requirement?
1. Graduate of a Medical Assistant program accredited by one of the following: CAAHEP, ABHES, or other school approved by the Department of Education. Required
Do you meet this requirement?
1. One year of experience in a healthcare or pediatric setting. Required
Do you meet this requirement?
1. Current BLS certification for Healthcare Provider from the American Heart Association. Required
2. Medical Assistant Certification from the American Association of Medical Assistants (CMA) or American Medical Technologists (RMA). Required
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) Frequently
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) Frequently
4. Physical Requirement - Hearing Constantly
5. Physical Requirement - Pushing/pulling Frequently
6. Physical Requirement - Reaching Frequently
7. Physical Requirement - Sitting Frequently
8. Physical Requirement - Standing Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling Frequently
10. Physical Requirement - Talking Constantly
11. Physical Requirement - Tasting/smelling Frequently
12. Physical Requirement - Walking Constantly
13. Physical Requirement - Near Vision Frequently
14. Physical Requirement - Far Vision Constantly
15. Physical Requirement - Color Discrimination Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance Frequently
18. Physical Requirement - Lift more than 35 pounds without assistance Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment Applicable
20. Occupational Exposure/Risk Potential - Airborne communicable diseases Applicable
21. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply