Brand & Consumer Strategies Mgr

Position Details

Department: CORP | Marketing
Category: Communications/PR/Publications
Location: Phoenix
Employee Type: Regular
Posting #: 727411
Posted On: 2/5/2023

Position Summary

Posting Note: Build. Lead. Grow. Great things are within your reach at Phoenix Children’s. Are you driven to build? Working with those around you in accomplishing amazing things? If your answer is yes, then your expertise is needed at Phoenix Children’s. As one of the leading pediatric healthcare systems in the country, Phoenix Children’s is where your career can grow in parallel with the organization as we reach more children and families in the greater Phoenix region. We’re looking for our next Manager of Branding and Consumer Strategies. Experience in these areas would serve you well: • Marketing and Advertising: establishing yearly integrated marketing plans and deploying successful advertising campaigns for departments within a large organization • Digital Marketing: understanding current and emerging digital marketing methods and trends • Organizational Branding: developing ideas and strategies that grow and strengthen brands • Community Partnerships: helping build community strategies that foster great relationships and managing sponsorships for sports with schools and leagues • Budget and Analytics: managing service-line budgets, tracking and measuring all campaigns, and reporting results At Phoenix Children’s, you’ll be amazed by something new every day, inspired by the capabilities and expertise of your co-workers, and able to transform your professional ambitions into realities. Here, you’ll be inspired to give your best and empowered to be your best. If you’re ready to take your career further, Phoenix Children’s is the place for you to grow. Apply today at

As a key member of Phoenix Children’s Marketing team, the Branding and Consumer Strategies Manager plays an integral role in marketing Phoenix Children’s physicians and other providers, medical specialties, facilities and other offerings to acquire new patients, retain existing ones, enhance loyalty and build the brand. This professional develops and executes strategic marketing plans to increase revenue and profitability of Phoenix Children’s. This professional also serves as the point person for all system branding initiatives, including the branding agency relationship. Reporting to the Director of Consumer Strategies, this professional also serves as the marketing point-person for Phoenix Children’s professional sports partnerships, as well as high school and sports league programs.

Position Duties

  1. Annual Marketing & Communications Plan
    • I.Develops and executes the annual service line strategic marketing plan(s), with distinct focus on patient acquisition and retention, utilizing financial, operational and market share data and analytics to prioritize efforts and to develop goals, strategies and KPIs.
    • II.Maintains accountability for overall quality of marketing strategy, plans and execution.
    • III.Manages all service line digital content (including online physician bios) and social media content, including blogs.
    • IV.Oversees mystery shopping initiatives of their respective service line(s), as well as the reporting of results and follow-up strategies to enhance the consumer experience.
    • V.Serves as the Marketing point of contact for non-COE key service line(s) and a minimum of 4 other medical programs and services.
  2. Ad Campaigns & Other Key Marketing Initiatives
    • I.Serves as the point of contact for the respective service line(s) operational and physician leadership. This individual manages the development and execution of all multi-channel advertising, marketing, web and social media campaigns and other key marketing initiatives.
    • II.Collaborates with agency and internal resources to develop compelling creative that promotes consumer awareness, interest, engagement and acquisition.
    • III.Crafts and manages timely contribution and distribution of social media campaign content (paid and unpaid) in coordination with overarching campaign goals and strategies.
    • IV.Oversees operational readiness before the launch of any ad/marketing campaign to ensure a seamless patient journey. Must be able to pivot due to changes in access or quality, or a significant increase/decrease in volumes.
    • V.Working under the direction of the Director of Marketing, this professional continually analyzes and monitors industry and service line trends.
  3. Branding
    • I. Serves as the marketing project manager of Phoenix Children’s rebranding initiatives, including the day-to-day contact with the branding agency of record.
  4. Sports Partnerships
    • I.Is the point of contact and marketing lead for all professional sports sponsorships and all sports activation and community strategies, and all sports sponsorships of all community schools and leagues.
    • II. Manages agency relationship(s) that assess(es) potential opportunities or sponsorships.
  5. Budget & Monitoring
    • I.Develops and manages service line marketing budget.
    • II.Is responsible for tracking and measuring all campaigns/activities; provides quarterly reports to service line operational leaders, physicians and other key stakeholders.
  6. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values


To advance hope, healing and the best healthcare for children and their families


Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable
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