Supv, ED Patient Access

Position Details

Department: PCH-MAIN | ED Registration
Category: Patient Access
Location: Phoenix
Employee Type: Regular
Posting #: 727199
Posted On: 2/3/2023

Position Summary

The Supervisor, ED Patient Access works under the direction of the Manager and is responsible for the oversight of 24/7 activities of the Emergency Department Registration function. This position maintains appropriate staffing levels based on historical volume analysis and clinical needs, monitors daily productivity and registration quality, reallocates duties, as needed, to assure timely completion of registrations and admissions, and works with the clinical ED staff and leadership to ensure smooth patient flow and throughput.

Position Duties

  1. Supervises Patient Access staff in the Emergency Department.
    • Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
    • Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
    • Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
    • Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.
  2. Acts as a role model to staff.
    • Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
    • Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
    • Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
    • Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.
  3. Seeks continuous opportunities for growth and improvement.
    • Identifies opportunities for departmental process improvements.
    • Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.
  4. Oversees daily operations of ED Patient Access.
    • Reconciles cash collected on a daily basis with any discrepancies investigated and resolved within 24 hours and reports to the Manager and Director; monitors collections of staff and ensures all registrars are attempting to collect out-of-pocket amounts due at the time of service; and works with financial counseling, vendor and government liaisons to assist all self-pay patients in obtaining coverage and/or securing payment, payment arrangements, or financial assistance.
    • Maintains department manuals and reference materials; communicates and implements updates and requirements on a timely basis.
    • Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI's.
    • Ensures that staff provide appropriate documentation of registration related activities in the system; and reviews data prior to submission of government agencies to ensure accuracy.
    • Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.
    • Contributing to team efforts and using appropriate conflict management skills proactively to resolve interdepartmental and interdepartmental grievances/concerns.
    • Evaluating staff performance and making recommendations for promotions and disciplinary action.
    • Providing fiscal management by developing and recommending department operating budget as instructed and insures compliance. Evaluating and justifying equipment and supply needs.
    • Facilitates and organizes regular staff meetings for the purpose of communicating new policies, procedures, equipment, and unit and organizational concerns.
  5. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable

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Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.
Education
Do you meet this requirement?
1. Associates Degree in health care, business or related field OR the equivalent combination of education and experience.
Required
2. Bachelor's degree in health care or closely related field
Preferred
Experience
Do you meet this requirement?
1. Four (4) or more years of experience in a hospital patient access setting that includes experience with computerized patient management and/or billing system(s).
Required
2. Previous experience in a supervisory or lead position in a health care setting
Required
3. Supervisory experience in a hospital emergency room/department
Preferred
Special Skills
Do you meet this requirement?
1. Knowledge of Medical Terminology and ICD/CPT codes and an understanding of HIPAA privacy laws
Required
2. Excellent oral and written communication skills
Required
3. Knowledge and understanding of EMTALA regulations
Required
4. Ability to speak and write Spanish
Preferred
5. AMPFM or Misys platform experience
Preferred
Physical Requirements & Occupational Exposure/Risk Potential
1. Physical Requirement - Climbing - Occasionally
2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
4. Physical Requirement - Hearing - Constantly
5. Physical Requirement - Pushing/pulling - Occasionally
6. Physical Requirement - Reaching - Occasionally
7. Physical Requirement - Sitting - Constantly
8. Physical Requirement - Standing - Constantly
9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
10. Physical Requirement - Talking - Constantly
11. Physical Requirement - Tasting/smelling - Occasionally
12. Physical Requirement - Walking - Constantly
13. Physical Requirement - Near Vision - Frequently
14. Physical Requirement - Far Vision - Frequently
15. Physical Requirement - Color Discrimination - Frequently
16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
22. Occupational Exposure/Risk Potential - Confined areas - Applicable
23. Occupational Exposure/Risk Potential - High places - Applicable
24. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
25. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
26. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
27. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply